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Wendy Nava Villagrana

Overview Reviews (36)

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Wendy Nava Villagrana

Wendy Nava Villagrana | Page 3

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

Passport ready, hiking shoes on. I love traveling, spending time outdoors, and embracing every opportunity for a new adventure.

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4.0

36 Reviews

Passport ready, hiking shoes on. I love traveling, spending time outdoors, and embracing every opportunity for a new adventure.

Overview Reviews (36)

Dealership Experience

4 yrs, 6 mos

Industry Experience

9 yrs, 8 mos

Languages Spoken

English

Spanish

4.0

36 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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36 Reviews of Wendy Nava Villagrana

September 02, 2024

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Employee Rating

Fred was very kind and i enjoyed working with him. Very nice and knowledgable. I really liked his upbeat personality. I would revisit longo Very nice and knowledgable. I really liked his upbeat personality. I would revisit longo More

by inflrs914

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Fred Williams, Mandi Davis

Sep 04, 2024 -

Longo Toyota responded

Thank you so much for your kind words! We're thrilled to hear that Fred made such a positive impression. We pride ourselves on having knowledgeable and personable team members, and it's great to know Fred's upbeat personality contributed to your enjoyable experience. We look forward to welcoming you back to Longo in the future!

September 01, 2024

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Longo Toyota is one good dealer at south California professional staf faster and convenience on work hours professional staf faster and convenience on work hours More

by elzipoteinc@att.net

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Recommend Dealer

Yes

Sep 04, 2024 -

Longo Toyota responded

Thank you for your positive feedback! We’re thrilled to hear that you consider Longo Toyota one of the best dealers in Southern California. Our team takes great pride in being professional and efficient, and we’re glad our extended hours and convenience have made your experience a positive one.

August 29, 2024

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Service is good except the wait time is too long. For minor service i waited almost 4 hours, i was expecting 2 hours at the most. For minor service i waited almost 4 hours, i was expecting 2 hours at the most. More

by Rico

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Recommend Dealer

Yes

Aug 29, 2024 -

Longo Toyota responded

Thank you for your feedback, and I apologize for the extended wait time you experienced during your recent visit. We understand that many people are getting their vehicles ready for road trips before the last holiday of the summer, and we’re working hard to accommodate everyone as efficiently as possible. Team Longo

July 17, 2024

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HORRIBLE! Wendy was who was who I was dealing with. She lied saying my car would be ready in 1 hour. I left my car at 9am. she called me 1pm saying that my car Wendy was who was who I was dealing with. She lied saying my car would be ready in 1 hour. I left my car at 9am. she called me 1pm saying that my car was still cooling off then at 2pm she calls saying it was ready. When I get there I find out that my car was not even touched. I wasted a whole day of work just for nothing. Worst experience. I will never recommend this place. Especially with a liar working there. More

by Akali

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Recommend Dealer

Jul 18, 2024 -

Longo Toyota responded

We know this matters important to you which makes it even more important to us @ Longo Toyota. Our Service Manager, Jesus Chacara tried reaching you today, July 18, 2024, but was unsuccessful. At your convenience, please feel free to contact him @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com. We look forward to regaining your trust.

June 14, 2024

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Excellent customer service. Provided assistance with tire in a timely manner. Very efficient and everyone was so kind. Provided assistance with tire in a timely manner. Very efficient and everyone was so kind. More

by emar

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Recommend Dealer

Yes

Jun 14, 2024 -

Longo Toyota responded

Thank you for your rating and review on DealerRater - Team Longo

May 19, 2024

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Great customer service but need more discount offers on service and parts it is ok service and parts it is ok More

by ngu_jason

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Recommend Dealer

Yes

Other Employees Tagged: Mandi Davis, Ariel Ramirez, Jason Diep, Frances Medina , Jeffrey Tsao

May 20, 2024 -

Longo Toyota responded

Thank you for sharing your viewpoint online about pricing and discounts. We encourage all our guests to visit our website for monthly, weekly specials, which change often (www.longotoyota.com) - Team Longo

March 24, 2024

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I Love Longo Toyota. I wouldn’t take my car any where else. They have excellent customer service. I wouldn’t take my car any where else. They have excellent customer service. More

by kellycerda1

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Recommend Dealer

Yes

Mar 25, 2024 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your auto care needs.

February 27, 2024

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When my air conditioner is turned on there is a fast clicking noise noise near passenger side clicking noise noise near passenger side More

by Kagetora

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Recommend Dealer

Feb 27, 2024 -

Longo Toyota responded

We know this matter is important to you, which makes it even more important to us @ Longo Toyota. Due to your screen name, we're unable to research your visit | vehicle in detail. At your convenience, please feel free to contact either our Guest Relations Dept and ask for Kary Loefler @ D: 626.580.6057 or E: kary.loefler@longotoyota.com or we encourage you to contact your service consultant to discuss this matter further. Thank you for your review!

February 20, 2024

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Great dealership and everyone is kind and helpful. Will continue taking my car there in the future for all its maintenance. Will continue taking my car there in the future for all its maintenance. More

by Cerda_crystal

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Recommend Dealer

Yes

Other Employees Tagged: Frances Medina, Bree'Ann Davidson

Feb 20, 2024 -

Longo Toyota responded

We're happy knowing you got back on the road with peace-of-mind after your service visit @ Longo Toyota.

January 21, 2024

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Service department crew works as a team and goes above and beyond to satisfy customer. and beyond to satisfy customer. More

by Happy :-)

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Recommend Dealer

Yes

Jan 22, 2024 -

Longo Toyota responded

Thank you for your feedback and review. From all of us @ Longo Toyota, we're honored to serve you - Team Longo