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Wendy Nava Villagrana
Wendy Nava Villagrana at Longo Toyota
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Wendy Nava Villagrana

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

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4.7
18 Reviews

I grew-up loving soccer and played every weekend. I was able to have one of my dreams come true and visit Madrid Spain and attend one of the biggest soccer matches playout. Traveling has become one of my hobbies and I really enjoy small camping trips as well.

Dealership Experience

2 yrs, 7 mos

Industry Experience

7 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

4.7

18 Reviews

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18 Reviews of Wendy Nava Villagrana

September 24, 2024

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Employee Rating

Excellent service from Wendy. Timely advice and updates on the progress of the car’s service More

by chanb561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 24, 2024

Longo Toyota responded

Thank you for your kind review! We’re pleased to hear that Wendy provided you with excellent service and kept you updated on your car’s progress. Clear communication is important to us, and it’s great to know that it made your experience even better. Team Longo

September 14, 2024

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Employee Rating

My car was done right, but they took over an hour longer than they expected. I wish they would have let us know we would’ve rushed back. More

by snaggles6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2024

Longo Toyota responded

Thank you for sharing your experience with us. We apologize for the delay in completing your vehicle service and for not communicating the extended time frame more promptly. We understand how important timely updates are and regret any inconvenience this may have caused. Please know that we are actively working on finding a better balance to improve our service completion times. Your feedback is invaluable in helping us enhance our processes. Team Longo

September 02, 2024

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Employee Rating

Fred was very kind and i enjoyed working with him. Very nice and knowledgable. I really liked his upbeat personality. I would revisit longo More

by inflrs914
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fred Williams, Mandi Davis

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Sep 04, 2024

Longo Toyota responded

Thank you so much for your kind words! We're thrilled to hear that Fred made such a positive impression. We pride ourselves on having knowledgeable and personable team members, and it's great to know Fred's upbeat personality contributed to your enjoyable experience. We look forward to welcoming you back to Longo in the future!

September 01, 2024

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Longo Toyota is one good dealer at south California professional staf faster and convenience on work hours More

by elzipoteinc@att.net
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 04, 2024

Longo Toyota responded

Thank you for your positive feedback! We’re thrilled to hear that you consider Longo Toyota one of the best dealers in Southern California. Our team takes great pride in being professional and efficient, and we’re glad our extended hours and convenience have made your experience a positive one.

August 29, 2024

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Employee Rating

Service is good except the wait time is too long. For minor service i waited almost 4 hours, i was expecting 2 hours at the most. More

by Rico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2024

Longo Toyota responded

Thank you for your feedback, and I apologize for the extended wait time you experienced during your recent visit. We understand that many people are getting their vehicles ready for road trips before the last holiday of the summer, and we’re working hard to accommodate everyone as efficiently as possible. Team Longo

July 17, 2024

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HORRIBLE! Wendy was who was who I was dealing with. She lied saying my car would be ready in 1 hour. I left my car at 9am. she called me 1pm saying that my car More

by Akali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 18, 2024

Longo Toyota responded

We know this matters important to you which makes it even more important to us @ Longo Toyota. Our Service Manager, Jesus Chacara tried reaching you today, July 18, 2024, but was unsuccessful. At your convenience, please feel free to contact him @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com. We look forward to regaining your trust.

June 14, 2024

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Employee Rating

Excellent customer service. Provided assistance with tire in a timely manner. Very efficient and everyone was so kind. More

by emar
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 14, 2024

Longo Toyota responded

Thank you for your rating and review on DealerRater - Team Longo

May 19, 2024

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Great customer service but need more discount offers on service and parts it is ok More

by ngu_jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mandi Davis , Jeffrey Tsao, Ariel Ramirez, Jason Diep , Frances Medina

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May 20, 2024

Longo Toyota responded

Thank you for sharing your viewpoint online about pricing and discounts. We encourage all our guests to visit our website for monthly, weekly specials, which change often (www.longotoyota.com) - Team Longo

March 24, 2024

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Employee Rating

I Love Longo Toyota. I wouldn’t take my car any where else. They have excellent customer service. More

by kellycerda1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2024

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your auto care needs.

February 27, 2024

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Employee Rating

When my air conditioner is turned on there is a fast clicking noise noise near passenger side More

by Kagetora
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Feb 27, 2024

Longo Toyota responded

We know this matter is important to you, which makes it even more important to us @ Longo Toyota. Due to your screen name, we're unable to research your visit | vehicle in detail. At your convenience, please feel free to contact either our Guest Relations Dept and ask for Kary Loefler @ D: 626.580.6057 or E: kary.loefler@longotoyota.com or we encourage you to contact your service consultant to discuss this matter further. Thank you for your review!

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