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Wendell Gray
Wendell Gray at Shottenkirk Ford Granbury
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Wendell Gray

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.8
96 Reviews
4.8

96 Reviews

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96 Reviews of Wendell Gray

June 07, 2024

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Employee Rating

Honored an advertised battery special for two batteries and scheduled and replaced same day. Great service. More

by NavyGuy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

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June 07, 2024

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They helped me for over two hours when I was unable to leave Home Depot because my car was dead. They were very quick to come snd sent whom ever they felt could help me from start to finish. Very please More

by PATTIBURKHARDT
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates , Not sure a young man brought a battery for my key fob and a mechanic

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June 04, 2024

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Got in on a Monday got a full service and pluses rotate tires under 1.30 minutes. Awesome More

by Robbyboston81
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates , Matt

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Jun 05, 2024

Shottenkirk Ford Granbury responded

Robby, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 01, 2024

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Service was responsive, took care of the problems and made the pick up the easy. More

by byronedgmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

Helpful
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Jun 03, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

June 01, 2024

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Very friendly and knowledgeable. willing to get work done with my car in minimal time More

by shega
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

Helpful
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Jun 03, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 23, 2024

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Excellent service. Exactly what I asked for and kept me informed along the way. Will be back More

by CATES0708
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Tom Dyer, Brian Curtis

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May 22, 2024

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Very clean and fast shop. The service rep Melissa was amazing got me in and out quickly and was very friendly and helpful. More

by Brett
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

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May 23, 2024

Shottenkirk Ford Granbury responded

Brett, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 18, 2024

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Professional, informative, there for us. We had an engine light on when we picked up the car. No problem for the staff, back to garage, fixed ten minutes later we are thanking everyone and h More

by pat.pan12145
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Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Tom Dyer, Brian Curtis, Coleman Atwood

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May 20, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 17, 2024

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Car was inspected and serviced in record time. I did not have an appointment but showed up without notice. More

by jess.seawell
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Workmanship
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Recommend Dealer
Yes
Helpful
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May 20, 2024

Shottenkirk Ford Granbury responded

jess, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 12, 2024

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Employee Rating

It’s going on a month and the box truck is back for the second time for transmission problems after a new one was installed. Was told they have no clue why it is messing up More

by NMOTTIN
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Melissa Cates, Tom Dyer, Brian Curtis

Helpful
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May 13, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

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