Warren Jacobs

The people are friendly, they listen to you and provide answers to my questions in a way that I could understand answers to my questions in a way that I could understand More

by tdwilliams1 Verified Customer Verified Customer

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Fantastic communication. Daniel Garcia is the best advisor at Koons! Daniel was patient and understanding with a concern I had and was more than accommodating to seek a solu Daniel Garcia is the best advisor at Koons! Daniel was patient and understanding with a concern I had and was more than accommodating to seek a solution. Thank you!!! More

by eempty Verified Customer Verified Customer

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Koons Arlington Toyota has taken good care of my car for the past 15 years. They are thorough in their work, and that gives me peace of mind. the past 15 years. They are thorough in their work, and that gives me peace of mind. More

by phil.meilman Verified Customer Verified Customer

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Great service. Excellent communication, they reached out even earlier than expected when my vehicle was ready. Excellent communication, they reached out even earlier than expected when my vehicle was ready. More

by geoliao Verified Customer Verified Customer

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Christian is professional and personal able. He keeps me updated and always provides me with recommendations. He keeps me updated and always provides me with recommendations. More

by oakleyguy Verified Customer Verified Customer

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Fantastic service nice environment your car will be ready at the time they give you. at the time they give you. More

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Service department has twice in a row not honored appointments I've scheduled. First was simply to mount a tire, but when I came back 2 hours later they hadn't even started the work. Then, earlier appointments I've scheduled. First was simply to mount a tire, but when I came back 2 hours later they hadn't even started the work. Then, earlier this week, I dropped my car off for routine service at 10:30 am, then got a call mid-afternoon asking me if I could leave my car overnight because once again no one had even looked at the car yet! I said no, had a friend drive me back to the dealer, and decided it's time to find other options. More

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Technicians were helpful. and knowledgeable.I always get excited when i go to Koons Arlington. and knowledgeable.I always get excited when i go to Koons Arlington. More

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KOONS Toyota Arlington provided Great🎖Custmer Service with my 2024 Camry. Product Specialist, JOHN FETTY even made sure everything from my previous vehicle was in my new one. No small feat because I ke with my 2024 Camry. Product Specialist, JOHN FETTY even made sure everything from my previous vehicle was in my new one. No small feat because I keep my "fair share" of vehicle emergency equipment in the trunk (😁) -- "just in case". Overall, it was a good experience. Thank you! More

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Please do not ever buy a car from this dealership. They have deceptive business practices, are untruthful and do not stand by their product. I purchased a Toyota Sienna Van from Koons Arlington To They have deceptive business practices, are untruthful and do not stand by their product. I purchased a Toyota Sienna Van from Koons Arlington Toyota as an out of state customer living in Texas in 2021. the vehicle was listed as brand new and then shipped to me via commercial trucking within a few days. I now have an issue with my air conditioning unit in which my local dealership has identified that my entire roof has been replaced, and done so very poorly. I have never replaced the roof or been in an accident and there is no report of this repair on a Carfax report. I have escalated to Toyota Corporate who state the vehicle has not been repaired by them prior to delivery to the dealership. I have had multiple correspondence with Koons Arlington Toyota in which they continue to deny repair of this vehicle. Locally my dealership has had field specialist evaluate the vehicle and confirm in fact the roof has been replaced. Someone ordered the parts and replaced this roof and Koons Arlington Toyota is the common denominator. They do not stand by their product and have left me the consumer out to dry. I have spoken to their service manager Warren Jacobs and their general manager Walter Johnson. The latter who even made such an asinine suggestion that maybe my wife wrecked the vehicle and repaired it without telling me. There are plenty of other Toyota dealerships that are willing to provide quality service and treat their customers with respect, please look anywhere else. I have filed complaints with the Office of the Attorney General, Better Business Bureau, Federal Trade Commission for consumer fraud. More

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