Walter Holmes

Couldn’t be nicer or more professional. Quick and excellent service. I love the pickup and delivery option Quick and excellent service. I love the pickup and delivery option More

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Service as usual was great. The only issue was with the pick-up process. It was scheduled for 8:30 am, but I did not receive a call about pick up until ~10 am and pick-up didn't The only issue was with the pick-up process. It was scheduled for 8:30 am, but I did not receive a call about pick up until ~10 am and pick-up didn't occur until 10:45. I'm just glad the shop was as efficient as usual and the they still had my truck back to me before 3 pm. More

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They take care of you! ! The service is impeccable and they remember you and your car whenever you come in! ! The service is impeccable and they remember you and your car whenever you come in! More

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Very nice and professional team. My truck was serviced without a problem. Had a nice clean waiting room for my wait. I really like the service team. My truck was serviced without a problem. Had a nice clean waiting room for my wait. I really like the service team. More

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Good people, friendly and helpful. However, I was there for over 3 hours waiting for a state inspection, oil change and tire rotation on my 2011 Ford Ranger. I would have taken a ride However, I was there for over 3 hours waiting for a state inspection, oil change and tire rotation on my 2011 Ford Ranger. I would have taken a ride home if I knew it was going to take that long! More

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Had my 2011 ford fusion towed to Bowditch because my battery died and when I replaced it. I was locked out by my cars anti theft system. My adviser was Al Cusano. It took about two weeks to get my vehic battery died and when I replaced it. I was locked out by my cars anti theft system. My adviser was Al Cusano. It took about two weeks to get my vehicle back. Prior to heading to the shop Al called me and asked did my dash lights work. I replied yes and he said well they don’t now. When I got to the shop to pay I asked him to explain what was going on and he told me that wires were cut off of the main harness which caused the lights not to work. Well more than my light weren’t working nothing in the dash works. He than told me there was nothing else they could do because they don’t have manuals for my vehicle. The mechanic basically cut blindly causing more damage but, they said they were focusing on getting the car started and that I should take it to Best Buy because they install after market alarms and the best he could do is give me a discount. He even stated that they found a harness but it’s 2700 dollars as if I’m supposed to pay for the damage they caused. I’ve called to speak to the general manager Walter Holmes. I can’t seem to get him. I’ve left voicemails and sent an email still no reply. Seems like I’m being ghosted. More

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As usual, my cars provided stumbling-blocks on the way to getting inspections done, but done it got and Al and Mr. Holmes worked with me to get them straightened out and back home, safe and sound. getting inspections done, but done it got and Al and Mr. Holmes worked with me to get them straightened out and back home, safe and sound. More

by marian77777 Verified Customer Verified Customer

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Car was not fixed very poor service at the dealership Very unorganized unhappy employees avoid this dealership Very unorganized unhappy employees avoid this dealership More

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I have worked with these people for years. I have always come away satisfied with the service. I have always come away satisfied with the service. More

by realtor2 Verified Customer Verified Customer

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A small glitch in information about delivery of the car, quickly remedied by Al and the driver. quickly remedied by Al and the driver. More

by marian77777 Verified Customer Verified Customer

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