Vinh Le
Vinh Le at eCarOne
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Vinh Le

Client Advisor

eCarOne

4400 W Plano Pkwy
Plano, TX 75093

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4.9
51 Reviews

Dealership Experience

1 yr, 11 mos

Languages Spoken

English English

4.9

51 Reviews

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51 Reviews of Vinh Le

November 15, 2024

Dealership Rating
Employee Rating

I just want to share that the price of the vehicle I purchased included Appearance protection warranty and a Tire protection warranty. These warranties were oversold for what they cover and apparently n More

by pckafor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 19, 2024

eCarOne responded

Thank you for sharing your feedback. We’re sorry to hear about your dissatisfaction and would like to clarify a few points to ensure transparency. The tire protection warranty is not automatically included with the purchase of a vehicle; it’s an optional coverage that clients may choose to add, which you did. Regarding the appearance protection warranty, we pride ourselves on offering a program that provides excellent coverage for legitimate claims. We have not received any communication from you regarding a denied claim, so we’d like to understand more about your situation and assist in addressing it. Please feel free to reach out to us directly so we can review the details of your concerns and work toward a resolution. Your satisfaction is important to us, and we appreciate the opportunity to assist further.

November 15, 2024

Dealership Rating
Employee Rating

I worked with Vinh at eCar One and he made the process so easy and stress free. I was an out of state buyer and he couldn’t have been more helpful. Great service and a great car at a great price. Can’t ask f More

by andrew.kotulka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 19, 2024

eCarOne responded

Thank you, Andrew, for sharing your experience! We're thrilled to hear that Vinh made your out-of-state purchase easy and stress-free. Providing great service and value is what we strive for at eCarOne, and we're so glad you're enjoying your Audi. If you need anything in the future, don’t hesitate to reach out. Congratulations on your new car, and thank you for choosing eCarOne! 🚗✨

November 01, 2024

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Employee Rating

I had an excellent experience buying my car here! Ahmad (Adam) and Vinh made the entire process smooth and stress-free. They were knowledgeable, friendly, and went above and beyond to ensure I was co More

by Levihaxhiu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 09, 2024

eCarOne responded

Thank you for your wonderful review, Levi! We’re so glad to hear that Ahmad (Adam) and Vinh made your car-buying experience smooth, stress-free, and enjoyable. At eCarOne, we believe in providing a transparent and pressure-free experience, and it’s great to know that they went above and beyond to ensure you were comfortable with your purchase. We truly appreciate your recommendation, and we look forward to serving you again in the future. Enjoy your new car!

October 15, 2024

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Employee Rating

Very rude and disrespectful. I went there because I had a good experience before and had recommended them to my friends people but because of him I would never go back or recomme More

by Shak
Recommend Dealer
No

Other Employees Tagged: Ahmad (Adam) Assi

Oct 15, 2024

eCarOne responded

Thank you for taking the time to share your feedback. We truly value all input, as it helps us continue to improve our service. We are sorry to hear that your recent visit didn’t meet your expectations. Our goal is to provide a positive and seamless experience for everyone who visits us, and it’s disappointing to know that we fell short of this during your visit. Regarding the interaction you mentioned, I would like to clarify that the individual you referred to in your review was not involved in your visit. During your time with us, you had requested to test-drive seven different vehicles, which understandably created a high demand for our inventory team to pull these cars. In addition, some of the vehicles you were interested in were also being requested by other customers at the same time. To better assist both you and those waiting, a manager approached to see if we could help narrow down your selection to ensure we could accommodate everyone efficiently. We deeply regret if this conversation came across as disrespectful in any way, as that was certainly not our intention. Our team always strives to balance the needs of all customers and make the experience as smooth as possible. Your previous positive experience and recommendation of eCarOne mean a great deal to us, and we sincerely hope to regain your confidence. Please feel free to reach out if you would like to discuss this further or if there’s anything we can do to address your concerns.

October 01, 2024

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Vihn was great! He was patient and very knowledgeable. Ash, the finance manager came in on his off day to go over all the details when my daughter and I had question More

by Brackeenmary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ash Osman, Rosa Lopez

Oct 15, 2024

eCarOne responded

Thank you for your kind words! We’re thrilled to hear that Vinh provided great service with patience and knowledge during your Lexus purchase. It’s also fantastic to know that Ash took the time to come in on his day off to ensure you and your daughter understood all the warranty details. Your satisfaction is our top priority, and we appreciate your feedback. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Lexus!

August 31, 2024

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Employee Rating

We had a positive experience. eCarOne is on their game. They are very responsive and answered questions at all hours. Our sales rep, Vinh, was very accommodating and helpful. T More

by ted
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 09, 2024

eCarOne responded

Thank you for your review. So happy to hear Vinh and the team took great care of you. Congrats on your new Volvo. We hope to see you again in the future!

August 02, 2024

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Employee Rating

Great sales person, easy process and Environment. Need to remove extra cost for sale as this is a No No in my opinion. More

by Jose Pacheco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ash Osman

Sep 09, 2024

eCarOne responded

Thank you for your review. So happy to hear Vinh and the team took great care of you. Congrats on your new BMW. We hope to see you again in the future!

August 01, 2024

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Employee Rating

Vin was phenomenal to work with. His involvement in keeping things moving along and staying connected to me to advise where we were at in the process and the price we got on the vehi More

by Kelly Bacon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ash Osman , Not sure who manager was who dealt with the driver

Sep 09, 2024

eCarOne responded

Thank you for your review. We are so happy to hear Vinh and the team took great care of you. We are very sorry that the delivery was frustrating. Congrats on your new BMW. We hope to see you again in the future!

June 02, 2024

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Employee Rating

My experience at eCARONE was fantastic! Why go anywhere else? Great inventory of great cars with exceptional service. I will be back again for my next purchase. More

by Clair.canada
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

June 01, 2024

Dealership Rating
Employee Rating

I had a really good car buying experience. To me, for a car dealership, the atmosphere was comfortable and relaxed. What most impressed me was the quality of the inventory. The lot was heavy w More

by Smick0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ash Osman

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