Vincent Vetere | Page 37

Incompetent service expertise on older Mercedes Upon the recommendation of a friend, I brought my 1994 E420 for service: the engine did not run reliably, did not accelerate properly, and occasionall Upon the recommendation of a friend, I brought my 1994 E420 for service: the engine did not run reliably, did not accelerate properly, and occasionally at idling the engine would stop running. Until the summer of 2017 the car never had problems, and I took very good care of it. The old Mercedes still looks very well and drove "like new". My regular mechanic ran out of possible solutions to my erratic problem, and I opted to consult a Mercedes dealership as an "expert". I was promised that they have people experienced in these older models and that they can help me. The car arrived at the dealership on August 22, 2017, and today, on September 21, is still in the shop. They tried unsuccessfully to diagnose the cause of the engine' s issues, and a few days ago I was informed that a Long Island dealership "expert" would be consulted. It does not speak for a service department when "an expert" has to be consulted after 4 weeks of no problem solution. What is also discerning is the lack of timely communication back to me about the status of my car. What a waste of time! I know (as a layman, nevertheless competent to understand automotive technology) that the issues of my car are not unique and that they can be repaired, provided someone knows what to do and trace the problem systematically! More

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Best of the best Vince makes service a breeze. He is knowledable, friendly and honest. The craziest part of servicing my Mercedes is that I don't fear it. I actually l Vince makes service a breeze. He is knowledable, friendly and honest. The craziest part of servicing my Mercedes is that I don't fear it. I actually look forward to it. From the initial consult with Vince to the freshly washed car that gets returned to me, it's a no hassle experience. Bravo! More

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Had an emergency and the entire Rallye staff was amazing! We had the battery fail in our S63 and had roadside assist come to jump start the vehicle that evening. The following morning, I called Rallye Motors We had the battery fail in our S63 and had roadside assist come to jump start the vehicle that evening. The following morning, I called Rallye Motors and spoke with Shaun Weissman who went above and beyond to fit me into their busy schedule. I arrived at the Service Department at the allotted time, and I was wiling to wait as long as necessary to have them look at our vehicle. My son and I did some "window shopping" in the showroom while we were waiting. Vincent was very helpful and arranged to have the vehicle ready in time so that I could pickup our youngest child from the bus stop. Everyone was amazing and we were very happy with the treatment that we received! More

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Outstanding Service Overall outstanding service provided at this service center. My service rep Vincent Vetere was the absolute best! He kept in constant communication th Overall outstanding service provided at this service center. My service rep Vincent Vetere was the absolute best! He kept in constant communication throughout the entire process. Calling me when they figured out the issues and when ordering parts and their arrival. Vincent was also very understanding about having to drop my loaner car off some hours after the service was completed. A consummate professional and true asset to this company. Highly recommended! More

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Warranty repair on a C300 I recently had some warranty repairs done on my C300. The entire process went perfectly. My Service Advisor Vincent Vetere addressed all my concerns I recently had some warranty repairs done on my C300. The entire process went perfectly. My Service Advisor Vincent Vetere addressed all my concerns had my vehicle repaired quickly. My Loaner Specialist Stephen Paladino had a loaner car waiting for me immediately after dropping my car off. The entire process from scheduling the appointment to vehicle pick up was great. My C300 was washed and vacuumed, spotlessly cleaned, and all my concerns were addressed and corrected. Thank you for a job well done. More

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