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Vincent Hernandez

Overview Reviews (188) Inventory (189)

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Vincent Hernandez

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Vincent Hernandez

Service Writer

Campbell Ford

2801 S 11th St
Niles, MI 49120

Hello and welcome wanted to let you know a little about me. I have been working in the automotive field since 1994 started as a hobby with my father. It now has become a career. I love working with customers and trying to problem solve. If I can't figure out the answer for you I will research it. Thank you and enjoy your week!

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4.6

188 Reviews

Overview Reviews (188) Inventory (189)

Dealership Experience

2 yrs, 10 mos

Industry Experience

30 yrs, 9 mos

Specialties & Trainings

Ford Certified

4.6

188 Reviews

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188 Reviews of Vincent Hernandez

April 26, 2025

Dealership Rating

Employee Rating

Have already done so. They Are excellent! Very understanding and very concerned. Great people. A plus They Are excellent! Very understanding and very concerned. Great people. A plus More

by knott.dick

Verified Customer

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Ziesmer, Austin Davey

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Apr 26, 2025 -

Campbell Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Campbell Ford, we look forward to having you as a valued customer for many years to come!

April 26, 2025

Dealership Rating

Employee Rating

It's very convenient when Ford mobile service comes to your house and does the needed repairs on time and friendly, thanks Campbell Ford. your house and does the needed repairs on time and friendly, thanks Campbell Ford. More

by dukelawton6756

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey, Ron Metcalf, Mobile Service

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Apr 26, 2025 -

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

April 26, 2025

Dealership Rating

Employee Rating

Extremely expensive just for a Diagnostic $200 if I would have none that before hand I would have went to my local shop. have none that before hand I would have went to my local shop. More

by shamichaelburks

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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April 24, 2025

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Employee Rating

Every thing was great! My only issue was with a follow up email saying my tire tread was questionable. I bought new tires within the last 4 months, there is nothing wron My only issue was with a follow up email saying my tire tread was questionable. I bought new tires within the last 4 months, there is nothing wrong with my tread! More

by Suzanneernzen1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey, Mobile Service

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Apr 24, 2025 -

Campbell Ford responded

Thank you so much for your feedback, Suzanne! We are so glad that we had the opportunity to work with you and we will share your comments with the team. Please don't hesitate to reach out if you need anything else.

April 18, 2025

Dealership Rating

Employee Rating

Everyone was extremely helpful that day and got me in quickly without an appointment scheduled quickly without an appointment scheduled More

by sherilbower

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey

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Apr 18, 2025 -

Campbell Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Campbell Ford. We look forward to having you as one of our valued customers for many more years to come!

April 16, 2025

Dealership Rating

Employee Rating

Very good. Fit us in for being out of town and completed the job by the end of the day. Fit us in for being out of town and completed the job by the end of the day. More

by NA13

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey, Mobile Service

Report | Print

Apr 16, 2025 -

Campbell Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 12, 2025

Dealership Rating

Employee Rating

Was able to change my battery while I waited. Great service. Always easy to work with. Great service. Always easy to work with. More

by DMARCY26

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey, Mobile Service

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Apr 12, 2025 -

Campbell Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 10, 2025

Dealership Rating

Employee Rating

Vincent was great about communicating with me to let me know what was happening with my car. If I called with a question, he always promptly called me back. know what was happening with my car. If I called with a question, he always promptly called me back. More

by KAYLAMFOSTER92

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Apr 10, 2025 -

Campbell Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 09, 2025

Dealership Rating

Employee Rating

Service is great. People are friendly and helpful without trying to sell me more. They explain things clearly. People are friendly and helpful without trying to sell me more. They explain things clearly. More

by MISSY49120

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey

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Apr 09, 2025 -

Campbell Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 08, 2025

Dealership Rating

Employee Rating

Haven't had much luck there. Maybe my problem. Service manager very good. Sales manger not so. Maybe my problem. Service manager very good. Sales manger not so. More

by na13

Recommend Dealer

Yes

Other Employees Tagged: Vincent Hernandez

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Apr 08, 2025 -

Campbell Ford responded

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