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Vincent Hernandez

Overview Reviews (181) Inventory (191)

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Vincent Hernandez

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Vincent Hernandez

Service Writer

Campbell Ford

2801 S 11th St
Niles, MI 49120

Hello and welcome wanted to let you know a little about me. I have been working in the automotive field since 1994 started as a hobby with my father. It now has become a career. I love working with customers and trying to problem solve. If I can't figure out the answer for you I will research it. Thank you and enjoy your week!

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4.6

181 Reviews

Overview Reviews (181) Inventory (191)

Dealership Experience

2 yrs, 10 mos

Industry Experience

30 yrs, 9 mos

Specialties & Trainings

Ford Certified

4.6

181 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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181 Reviews of Vincent Hernandez

April 10, 2025

Dealership Rating

Employee Rating

Vincent was great about communicating with me to let me know what was happening with my car. If I called with a question, he always promptly called me back. know what was happening with my car. If I called with a question, he always promptly called me back. More

by KAYLAMFOSTER92

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 10, 2025 -

Campbell Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 09, 2025

Dealership Rating

Employee Rating

Service is great. People are friendly and helpful without trying to sell me more. They explain things clearly. People are friendly and helpful without trying to sell me more. They explain things clearly. More

by MISSY49120

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey

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Apr 09, 2025 -

Campbell Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 08, 2025

Dealership Rating

Employee Rating

Haven't had much luck there. Maybe my problem. Service manager very good. Sales manger not so. Maybe my problem. Service manager very good. Sales manger not so. More

by na13

Recommend Dealer

Yes

Other Employees Tagged: Vincent Hernandez

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Apr 08, 2025 -

Campbell Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Campbell Ford, we look forward to having you as a valued customer for many years to come!

April 02, 2025

Dealership Rating

Employee Rating

I’ve always had good service from Campbell’s. The staff is always professional and keeps me up to date on issues I may be having. The staff is always professional and keeps me up to date on issues I may be having. More

by LARAN40

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Fletcher, Brian Lares, Marvin Dawson , Judy Dawson

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Apr 02, 2025 -

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

March 29, 2025

Dealership Rating

Employee Rating

Very thoughtful and courteous. Giving me a ride home after dropping off my car was a plus! Giving me a ride home after dropping off my car was a plus! More

by lfletcher11

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey, Mobile Service

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Mar 29, 2025 -

Campbell Ford responded

March 29, 2025

Dealership Rating

Employee Rating

This is the most pleasant dealership that I have experienced. The service manager, Vincent, was wonderful. I highly recommend Campbell Ford. experienced. The service manager, Vincent, was wonderful. I highly recommend Campbell Ford. More

by lopinslow10

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 30, 2025 -

Campbell Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 29, 2025

Dealership Rating

Employee Rating

We bought a 2024 brand new truck at the end of February and the locks on the drivers door did not work. It was in the shop until yesterday (almost 2 weeks) we drove it about a mile and tried to roll the wi and the locks on the drivers door did not work. It was in the shop until yesterday (almost 2 weeks) we drove it about a mile and tried to roll the window down and it would not go back up automatically. Then we checked the number locks and it would not work. So we have now paid 2 months payment and have only drove the truck for like 2 weeks. More

by MRCOW53

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Bill Fletcher, Austin Davey , Jason Z

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Apr 02, 2025 -

Campbell Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 28, 2025

Dealership Rating

Employee Rating

Friendly and knowledgeable staff, have accommodated my needs for service. Picked up my car and returned it needs for service. Picked up my car and returned it More

by HUFFMANBONNIE05

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey

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Mar 28, 2025 -

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

March 28, 2025

Dealership Rating

Employee Rating

Tech was very professional and friendly. If I need any other service done will definitely call Campbell Ford! If I need any other service done will definitely call Campbell Ford! More

by BLK4662

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey, Mobile Service

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Mar 28, 2025 -

Campbell Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Campbell Ford.

March 24, 2025

Dealership Rating

Employee Rating

On time very knowledgeable didn't waste time and very pleasant man to talk to pleasant man to talk to More

by bluefr67

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey, Mobile Service

Report | Print

Mar 26, 2025 -

Campbell Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Austin, Vincent, and our team met your expectations. Thank you again for choosing Campbell Ford. We look forward to having you as one of our valued customers for many more years to come!

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