Viktor Mazurenko

Viktor kept me updated the entire time my truck was in for repairs. Thank you. for repairs. Thank you. More

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Samantha was very pleasant to work with she took care of all my needs thank you all my needs thank you More

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Viktor Mazurenko helped me out and I was extremely pleased. He is a credit to your dealership! The things I appreciated about him most was the fact that he was understanding, compassionate, and was ab pleased. He is a credit to your dealership! The things I appreciated about him most was the fact that he was understanding, compassionate, and was able to offer me insight into the best way I could handle my situation. Keep him happy and you will not be sorry. More

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Excellent customer service Quality technician service Top quality staff Fast and efficient Friendly and accommodating service Top quality staff Fast and efficient Friendly and accommodating More

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They were very efficient. I really liked that. They had the video showing you everything that they had done to the car. I appreciate everything they did. I really liked that. They had the video showing you everything that they had done to the car. I appreciate everything they did. More

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Viktor my Service Advisor went above and beyond to make sure that all my issues were taken care of. He kept me updated throughout the process and made sure everything was resolved and had my Truck back at sure that all my issues were taken care of. He kept me updated throughout the process and made sure everything was resolved and had my Truck back at the expected time More

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Truck was towed to dealership because the Key had stopped interfacing w/our 2012 F250. Truck had zero other issues. Been well maintained. It is well documented on Ford forums that the key issue is a well kno interfacing w/our 2012 F250. Truck had zero other issues. Been well maintained. It is well documented on Ford forums that the key issue is a well known problem. Joseph called to tell me the TCP unit was faulty and needed to be replaced. I told him I would want the old parts. I asked about the key, he said it wasn’t working because tcp unit was bad. He said that the key would get programmed to the new tcp unit. I reminded him again to give me the old tcp parts. Joseph then calls me and tells me the truck key is bad and I will need to purchase a new key. I get frustrated and told him I knew that was the original problem. Joseph said he would make sure to not charge me any extra and that the bill would basically be the same price. WHAT?.. I pick up the truck today and my fuse panel is open on the passenger side of the truck and my mat folded in half.. I ask one of the techs to please fix it and he tells me, my technician will have to do it.. great customer service.. not! I wait another ten minutes for my tcp part and shocker Victor(customer consultant) can’t find it. Tells me he went through Joseph’s old parts but can’t find the tcp unit.. Do you wonder why people don’t trust dealerships? Possibly the tcp unit was bad but not providing the customer w/ parts from their own truck, that they specifically requested to receive is shoddy business practices. So I have no idea if a new tcp unit was actually put in or not..? I was probably overcharged by $300+ because I’m pretty sure all I needed was a key… More

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came to gosch with an issue with my f150 when no one could not figure out the problem after talking to rachael, the issue that i nor no one can figure out the problem,,, Rachael the service manager was could not figure out the problem after talking to rachael, the issue that i nor no one can figure out the problem,,, Rachael the service manager was outstanding step by step,,, any problem from now on ,,, i will definitely come back to see service manager Rachael,,,outstanding service,, More

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Great dealership love their service, they treated me well and with respect. Gosch ford of Temecula is the way to go. and with respect. Gosch ford of Temecula is the way to go. More

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