Victor Cosme | Page 18

We are very pleased with the service of your Sales representative, Victor Cosme and Service representative, Steve Augustine. They both have professionalism, knowledge & expertise and excellent custom representative, Victor Cosme and Service representative, Steve Augustine. They both have professionalism, knowledge & expertise and excellent customer relationship. We like the facility of both Sales & Service. Rallye Motors accommodate to their customers's satisfaction. Service is performed promptly. More

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I purchased a 2011 certified E350 from the Ralley Dealership, I found the car on Auto trader, I called the dealership and they transferred me to Victor Gomez. Victor took the time to go over every d Dealership, I found the car on Auto trader, I called the dealership and they transferred me to Victor Gomez. Victor took the time to go over every detail of the car and I asked if I can put down a deposit to hold the car. Victor gave me an offered that could not be beat. I do not reside in the NY area, I reside in Washington, DC. I spoke with Victor on numeruous occassions during my buying process and he was very precise and detailed. Victor even offered to fly my to New York compliments of Mercedes to pick up my vehicle, but I decided to drive. I drove to New York on Thursday, August 27, 2013 and once I arrived at the dealership, Victor took us on a test drive of the car, and then we went over the paperwork that needed to be signed. Upon my arrival Victor had all of the paperwork ready for signature and I was out of the dealership within 30 mintues of my arrival time and off in my new car headed back to Washington, DC. Victor Gomez is awesome, has great customer service skills and very detailed oriented. He returned all of my phone calls and kept me abreast on the entire process during this 2 week period. I would not purchase another Mercedes from any other dealership or by any other salesperson. Thanks Victor for all your help!! More

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Victor Cosme was efficient, knowledgeable, courteous, and diligent throughout the transaction. He truly made the purchase transaction smooth and enjoyable. I would recommend his expertise in sales to anyon diligent throughout the transaction. He truly made the purchase transaction smooth and enjoyable. I would recommend his expertise in sales to anyone. More

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I bought my pre-owned e350 there which was a very positive experience (worked with Victor). But the service which I experienced with my former Mercedes and now my new one is really a pleasure. I work positive experience (worked with Victor). But the service which I experienced with my former Mercedes and now my new one is really a pleasure. I work with Ken Vachris and somehow a task which should be unpleasant is hassle free and pleasant. The customer service is so good that I (who never write reviews) did. Nancy S. More

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Very warm and friendly staff. Keep you totally informed about what's happening with your car at all times. They make you feel very special. about what's happening with your car at all times. They make you feel very special. More

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I purchased a cpo c63 from Jerry Merlo. Jerry was great to deal with and very friendly. He gave me a great price on the C63 and made me feel very comfortable and confident with my purchase. He was not push to deal with and very friendly. He gave me a great price on the C63 and made me feel very comfortable and confident with my purchase. He was not pushy nor was he aggressive in selling me the car. When Jerry was not available to help me (he was off that day) with questions and test driving the car, Victor Cosme was as accommodating as Jerry Merlo. Surprisingly, Victor already new about my visits and arrangements with Jerry which made me feel more comfortable and at ease. The day of pick up was very quick and smooth. Jerry had all the paperwork ready for me and there were no surprises at the end. Everything that was discussed with Jerry and Eric Weiner (finance guy, really nice guy also) was what it was. Upon handing the keys to me Jerry said "if there is anything...i mean anything you are unhappy with the car or something you are not comfortable with please call me right away..." I said thank you and took my car. On my drive home I realized that the check engine light came on, I was not alarmed as I am a automotive technician myself and did not experience any abnormality in the performance. I also notice that the center air vents were not operating properly. The next day I called Jerry and told him of my situation and he immediately set up a service appointment with the service department the following business day. Jerry did not even question anything I said... rather he was proactive and responsive to my needs. I bought the car into service where I was immediately greeted by the car porters who put out paper floor mats on the floor as soon as they took my keys. I walked into the service department and spoke to Stephen Augustine who was also very friendly and helpful. We went over my situation, he gave me a loaner and off I went. I picked up the car the following day and everything was fixed! The Team at Rallye Mercedes is great!!! They are all extremely friendly and cordial. From the sales guys to finance guys to service advisors to the car porters. I highly recommend this dealership to anyone that is interested in a Mercedes. Also, the dealership itself is really nice. Thanks a lot guys!!!! More

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I was impressed by the competence,helpfulness and friendliness of the sales persons at this dealership.It made the purchase of a csr an actual pleasant experience! Congratulations Rallye Motors! friendliness of the sales persons at this dealership.It made the purchase of a csr an actual pleasant experience! Congratulations Rallye Motors! More

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