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Vickie Benson

Overview Reviews (137) Inventory (87)

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Vickie Benson

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Vickie Benson

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Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.7

137 Reviews

Overview Reviews (137) Inventory (87)

4.7

137 Reviews

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137 Reviews of Vickie Benson

August 09, 2024

Dealership Rating

Employee Rating

I was hoping I would get a chance to say how great my experience was for a routine service at Oak Lawn Toyota. This service was very clearly communicated to me. (I just regret paying for my first oil cha experience was for a routine service at Oak Lawn Toyota. This service was very clearly communicated to me. (I just regret paying for my first oil change elsewhere). Every employee who saw me, said hello and that someone would be right with me. It was true! I was in and out of my 10,000 mile check up in less than 30 minutes! Thank you Oak Lawn Toyota! More

by ksincla

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruno!

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Aug 10, 2024 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

April 08, 2024

Dealership Rating

Employee Rating

I was very satisfied with the wait time, how I was explained to regarding the problem with my car, and what my next step should be. Now I need to follow up with repair explained to regarding the problem with my car, and what my next step should be. Now I need to follow up with repair More

by pmitchell89

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joseph Cassello, Ken Bickness

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Apr 08, 2024 -

Oak Lawn Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

March 18, 2024

Dealership Rating

Employee Rating

Absolutely loved the buying experience! Thank you so much for the few experience. We love the RAV4! Thank you so much for the few experience. We love the RAV4! More

by Christy Marks

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bob Spee, Jason Stoit, Marty Maggio, Steve Hertogs, Erica Ortiz, Cesar Quiroz , Edwin Cotto

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Mar 18, 2024 -

Oak Lawn Toyota responded

Thank you, Christy. Here at Oak Lawn Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! John Carnivele, General Manager

March 16, 2024

Dealership Rating

Employee Rating

Dealership was very professional, communicated well, and an overall good job on our blue Prius.. an overall good job on our blue Prius.. More

by senntj

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joseph Cassello, Ken Bickness, Oscar Garibaldi, JJ Juarez, Juan Hernandez, Amir Mims

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Mar 17, 2024 -

Oak Lawn Toyota responded

Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

February 25, 2024

Dealership Rating

Employee Rating

We've done business with this dealership since 2004 and bought 5 cars from them over the years, they've always been excellent. bought 5 cars from them over the years, they've always been excellent. More

by zarzour_09

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 26, 2024 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

January 15, 2024

Dealership Rating

Employee Rating

Fast efficient and very helpful in explaining what needs to be done and what else needs to be checked out to be done and what else needs to be checked out More

by nikkijane44

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bob Spee, Manny Thnaibat, Nick Taiym, Joseph Cassello, Cesar Quiroz, Ken Bickness, Jose Brito , Edwin Cotto, Vito Dinella

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Jan 16, 2024 -

Oak Lawn Toyota responded

Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

December 06, 2023

Dealership Rating

Employee Rating

Very informative, very thorough, very timely, very friendly. Joe answered all questions in an understandable way. Good coffee! friendly. Joe answered all questions in an understandable way. Good coffee! More

by barbara.ranta

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joseph Cassello

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Dec 06, 2023 -

Oak Lawn Toyota responded

Thank you! It has been a pleasure serving you, Barbara. Quality customer service is always our number one priority, and we're happy to hear that Joe met your expectations. Thank you again for choosing Oak Lawn Toyota; we look forward to having you as one of our valued customers for many more years to come. Juan Vazquez, Service Manager

December 01, 2023

Dealership Rating

Employee Rating

Qualified persons working with you. Mechanics and customer service. Seemingly Interested in care of you auto. Mechanics and customer service. Seemingly Interested in care of you auto. More

by mzdjg723

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Stadler

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Dec 01, 2023 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

November 24, 2023

Dealership Rating

Employee Rating

The service Center was respectful and kind. They wanted to help the customer. They were excellent at explaining what they were doing. The work was done in a timely manner. They wanted to help the customer. They were excellent at explaining what they were doing. The work was done in a timely manner. More

by knight0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John McShane, Juan Vazquez, Frank Nash, Rob Styger, Ed Nilles, Jose Brito, Ron Tucker, Oscar Garibaldi, Marco Fernandez , Robert Spee

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Nov 24, 2023 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

October 02, 2023

Dealership Rating

Employee Rating

I could not believe your service center did not tell me that you had a tire sale coming up when I just brought 2 tires. I could have waited and brought 4 tires. that you had a tire sale coming up when I just brought 2 tires. I could have waited and brought 4 tires. More

by kiata_60637

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Frank Nash

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Oct 06, 2023 -

Oak Lawn Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Juan Vazquez, Service Manager

Oct 06, 2023 -

Oak Lawn Toyota responded

Thank you so much for calling us back today, and I'm so glad we were able to talk with you over the phone. Per our conversation, it sounds like you are going to opt. for a different service recommendation. The tires are not your #1 priority at this time, and we are happy to help with any of your service needs. Thanks so much again for your time, honesty and loyalty to Oak Lawn Toyota! We truly appreciate you! Best, Juan Vazquez, Oak Lawn Toyota's Service Manager

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