Tyler Odom

I LOVE my new car, I received a fair price & trade, in addition to GREAT terms. Working with Adam in Finance was a dream. If I could give him 10 stars, I would. He created an ideal experience that s in addition to GREAT terms. Working with Adam in Finance was a dream. If I could give him 10 stars, I would. He created an ideal experience that should be the norm when purchasing a new car. He asked the right questions to customize a deal that I feel created a win/win for both the buyer and seller. I felt like he genuinely listened to my needs, wants & concerns. Then guided me to best options available. If I only dealt with Adam, Granite Subaru would have hit a trifecta with my experience, satisfaction and referrals. Unfortunately, my experience with the salesperson and manager resulted in frustration leading to regret. They felt more concerned with their commission than my wellbeing. I have a sales and sales training background. My goal in any relationship is to create a win/win for all parties involved. I researched what I wanted and what was currently being offered by other local dealerships. I drove the hour plus to Granite because they had the car that I wanted in the two colors I was considering. Dealerships much closer to me had one color or the other and I needed to see both at the same time to make my decision. I took a test drive, with the salesperson, to confirm that this was the car I wanted. He was helpful and patient answering my questions. Everything changed when we sat down to negotiate the deal. Rather than listening to my needs and wants, I feel he followed a "script” rather than personalizing it to my individual situation. The back and forth “game” to his manager took way too long, in my opinion, based on my stated needs and the documents that I provided illustrating what a fair deal would look like and what I expected. It really was a waste of time, for all 3 of us, and took the joy out of what could have been a positive experience. The next morning, I had a situation at home that required much time and money to deal with. I called Granite and spoke with the manager since my salesperson was not in. I requested to be let out of the contract that I signed less than 24 hours before. I come from a state with a 3-day cooling off period and thought this was the norm. I was shocked when the manager said “I can’t do that”. I then called the finance company to see if I could cancel the contract. They said, “Yes, but the dealer has to initiate the cancellation.” Frustrated, I then contacted acquaintances experienced with NH dealerships and Subaru policies. They went to bat for me but unfortunately received the same answers. When I received the call that my car was ready for pickup, I explained that I’m dealing with issues at home and can’t stay to go over the functions of the car like I hoped. When I arrived, my salesperson was working with other customers but did have the keys ready for me to grab and go. I appreciated that. As I was loading my new car, I realized that I needed to remove the cargo cover to fit my crate in but couldn’t figure out how. I went inside and asked if someone could help me and they said they would be right out. I waited outside for what felt like a long time. The dealership was busy. When nobody came out to help me, I asked a few customers walking in/out if they knew how to remove it. They couldn’t figure it out either. I then went inside, totally frustrated, and begged “can someone PLEASE spare 60 seconds to help me.” This received prompt assistance, a rude comment and the cargo cover was quickly removed. I was so upset with how I was treated that I couldn’t go back in to collect the 65” TV I was promised or the $250 incentive that I qualified for. I’ve been buying cars since 1984. This is honestly the second worst car buying experience of my life! I wish that I researched this dealership like I did pricing, trade-in and financing. Is this why they are not accredited by the Better Business Bureau, have a one-star customer rating and the "caution" icon? More

by portstartollers Verified Customer Verified Customer

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I’m am very happy to have chosen Granite Subaru as my purchase and service dealer purchase and service dealer More

by kgoodrv Verified Customer Verified Customer

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I really appreciated the laid-back attitude and approach Josh presented. I was uncertain of which Subaru model I wanted and he encouraged me to test drive a few different vehicles until I felt confident mak Josh presented. I was uncertain of which Subaru model I wanted and he encouraged me to test drive a few different vehicles until I felt confident making a decision. I was torn between the 2025 Crosstrek and the 2026 Forester. After test driving and going through comparison data, he helped narrow the choices which left me feeling confident and sound with my decision.. More

by deborahenailor Verified Customer Verified Customer

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Satisfied with Shaun's knowledge of buying a car. The process of negotiating was intense on both parties, but we were able to get through the process smoothly. The process of negotiating was intense on both parties, but we were able to get through the process smoothly. More

by pmccoll Verified Customer Verified Customer

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Easy to work with, would do again. Word word word word word word word word Word word word word word word word word More

by Thomas G. Verified Customer Verified Customer

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This was an easy, no-pressure experience, and the staff--especially Jackie--were all friendly, helpful, and flexible. staff--especially Jackie--were all friendly, helpful, and flexible. More

by andrew_hostetler Verified Customer Verified Customer

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9/12/25 Bought 2022 Subaru ascent Onyx 10/31/25 Car goes in because of strange sharpie smell and rattle, kept from Friday-Monday to do oxide treatment, 11/3/25 happy that sharpie smell removed and goes in because of strange sharpie smell and rattle, kept from Friday-Monday to do oxide treatment, 11/3/25 happy that sharpie smell removed and I was not charged, but car still has rattle, 11/10/25 Car goes in AGAIN for rattle and now realization that 60k service was never completed and car has bad spark plugs. Service done complimentary. Rattle still happening. Sent 2nd video of rattle. 12/1/25 car in again for rattle that still was not handled, and burning brake smell. After much back and forth techs FINALLY drive car and gear sound. Told that dash was “completely taken apart” and mounting screw was found loose. “Fixed, all set” except brakes weren’t addressed. I told them I’m not taking it back till brakes are dealt with. Told the brakes “may or may not be a problem” I explain that it’s absolutely a problem. FINALLY, they replace the brakes after I mention there was a recall on the brakes and they decide to replace them all. 12/3/25: pick up car. Leave, now USB doesn’t work. Call service, they take it right back in. My kids and I wait for 40 minutes. Works, head on home. 12/4/25: steering wheel info button and lane departure button not working. Service send my call to voicemail, leave message for sales manager, no call back, send message online for service and another online request for call. No call. Nothing, my husband then went there to get in contact and was told I’d receive a call the next day. 12/9/25: still no call back. At this point I have told many people about this experience and even had to go to another mechanic to sort out my final issue that was ignored. Which this issue was a simple reset from the battery being unplugged. I understand that issues happen, and I also understand that they did eventually resolve MOST of the issues after multiple appointments. But to be a customer to go through this many issues in less than three months and be ignored by the service department and sales is completely unprofessional. I’m sad to see a place that I was truly happy going to for a long time now become a place that I have no intention of stepping foot back in. More

by rachelefoust Verified Customer Verified Customer

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Great experience,. .Tyler and shea were great and vary helpful and I will be doing more business with them for sure !! .Tyler and shea were great and vary helpful and I will be doing more business with them for sure !! More

by only1bryce Verified Customer Verified Customer

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Already knew what I wanted for a car. They gave me a fair trade value and worked with me on price They gave me a fair trade value and worked with me on price More

by tpapag6365 Verified Customer Verified Customer

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Jake, Adam & Tyler reviewed my Legacy trade-in offer from another Subaru Dealer and quickly closed the deal on a lease agreement with the option to purchase at the end. another Subaru Dealer and quickly closed the deal on a lease agreement with the option to purchase at the end. More

by steven_bibeau Verified Customer Verified Customer

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