Tyler Odom

I was told replacement molding was covered but was not when I got there was not. when I got there was not. More

by k_blanchette Verified Customer Verified Customer

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The person I worked with was knowledgeable, and didn’t try to push me into anything. try to push me into anything. More

by airforcejosh83 Verified Customer Verified Customer

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It is the worst experience I have ever had buying a vehicle. I have never been lied to before to get a car sold. I bought a car on Tuesday. I was promised by Friday I would have a registration the sale vehicle. I have never been lied to before to get a car sold. I bought a car on Tuesday. I was promised by Friday I would have a registration the salesman. Eric lied to me saying that it took this insurance company two days to get to them when I have confirmation from the insurance company that it was sent out Wednesday Morning back to them. I was there today on Friday and I was told I should have it by the end of the day and I was also told by Tyler when I bought the car that I would have it by Friday his words were how does Friday sound? I said OK The worst experience ever. The only one that I even trusted that dealership would be Adam Green at least he’s honest I will never tell anybody to buy a vehicle there ever again and I am sorry I did. I only hope it to service department is much better than your sales department to be Frank I wish I could just reverse the whole deal. You have nothing to do with these people. I am so disappointed and I like the car imagine that I’m not asking for compensation for all the screw ups the misleading, and the out out lying to my face. That is not what this is about. It’s about customer service that was not given to me and not even extended to me. Have a nice day. I hope the service department is better. More

by rbaril007 Verified Customer Verified Customer

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I had a positive experience at Granite Subaru. The employees were courteous and polite. There wasn’t any pressure or stress. The employees were courteous and polite. There wasn’t any pressure or stress. More

by mlittlefield101 Verified Customer Verified Customer

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Everything was pretty smooth in the buying process and so far I would recommend the dealer. far I would recommend the dealer. More

by crissybardani Verified Customer Verified Customer

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Entire staff goes above and beyond for the customer in every aspect! Love those brownies!!! every aspect! Love those brownies!!! More

by dannyhoff17 Verified Customer Verified Customer

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Absolutely wonderful experience from when I first walked in until I drove away in my new vehicle. Highly recommend! in until I drove away in my new vehicle. Highly recommend! More

by glarose978 Verified Customer Verified Customer

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Shaun and Tyler were great! Extremely knowledgeable and a pleasure to work with. Would highly recommend Extremely knowledgeable and a pleasure to work with. Would highly recommend More

by will Verified Customer Verified Customer

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I came to this dealership to check out a used 2023 Subaru Forster Sport with about 15,000 miles on it. The price was right, and it was a cool looking package. I set up an appointment with Sarah Brown to have Forster Sport with about 15,000 miles on it. The price was right, and it was a cool looking package. I set up an appointment with Sarah Brown to have my trade-in appraised and to check out the potential purchase. I ended up with Billy Crusselle for a salesman, and I'm happy I did. I was vibing with him right away. We talked about our cars, our jobs, and sweet mechanical keyboards. He had my trade-in appraised higher than I was expecting, and showed me what the financing was going to look like on the Forester I was looking at. After deliberations with my wife, I did not end up buying the car, despite the generous offers from Billy. Despite this, I knew this was where I was going to buy a car, I just didn't know which car just yet. I received an email from Tyler Odom thanking me for coming in, and asking if he could help me with a new vehicle. I found a brand-new 2025 Subaru Forester Premium in Magnetite Gray, a color I absolutely love. Tyler and Billy worked with the numbers and my trade-in value, and we came to the magical monthly payment number I was looking to be at. I came down to the dealership, test drove the car for maybe 10 minutes, and knew it was the one. Billy showed me around the dealership while I waited for the finance manager Adam (I think that's his name) to free up. Going over the financing with Adam was as easy as I could have hoped for. He was honest about all pricing, and just like the sales department, worked with me on making sure I could get the extended warranty without bursting my budget. He at no point pressured me into anything else I wasn't interested in, and was just as personable and easy to chat with as Billy and Tyler. Finally, the time came to drive home in my new car! Tisha Gendron made sure I knew all of the basics and about the optional features before I drove home. She also made sure to let me know that I was always welcome to ask her about anything that I might have been confused on. I was decently well versed with the car by the time I drove it off the lot, and home. From where I live, it's an hour drive to the dealership. The dealerships close to where I live (Concord, NH area) were fine, but not very welcoming, and certainly did not go above and beyond to make me feel like a VIP at the dealership like Granite Subaru did. I've had positive experiences at other dealerships in the past, but nothing like this. If I moved to another town that was two hours away from Granite Subaru, I'd still come here to shop for a new vehicle first. I honestly felt like they did all but roll out a physical red carpet for me. Granite Subaru has a customer for life at this point. More

by Keenan603 Verified Customer Verified Customer

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I really appreciate Granite Subaru team Josh, Tyler and Adam were so helpful, no pressure at all! They gave me the best deal. Honest and transparent, I would recommend this dealership to everyone. Adam were so helpful, no pressure at all! They gave me the best deal. Honest and transparent, I would recommend this dealership to everyone. More

by GKT Verified Customer Verified Customer

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