Tyler Odom

I came to this dealership to check out a used 2023 Subaru Forster Sport with about 15,000 miles on it. The price was right, and it was a cool looking package. I set up an appointment with Sarah Brown to have Forster Sport with about 15,000 miles on it. The price was right, and it was a cool looking package. I set up an appointment with Sarah Brown to have my trade-in appraised and to check out the potential purchase. I ended up with Billy Crusselle for a salesman, and I'm happy I did. I was vibing with him right away. We talked about our cars, our jobs, and sweet mechanical keyboards. He had my trade-in appraised higher than I was expecting, and showed me what the financing was going to look like on the Forester I was looking at. After deliberations with my wife, I did not end up buying the car, despite the generous offers from Billy. Despite this, I knew this was where I was going to buy a car, I just didn't know which car just yet. I received an email from Tyler Odom thanking me for coming in, and asking if he could help me with a new vehicle. I found a brand-new 2025 Subaru Forester Premium in Magnetite Gray, a color I absolutely love. Tyler and Billy worked with the numbers and my trade-in value, and we came to the magical monthly payment number I was looking to be at. I came down to the dealership, test drove the car for maybe 10 minutes, and knew it was the one. Billy showed me around the dealership while I waited for the finance manager Adam (I think that's his name) to free up. Going over the financing with Adam was as easy as I could have hoped for. He was honest about all pricing, and just like the sales department, worked with me on making sure I could get the extended warranty without bursting my budget. He at no point pressured me into anything else I wasn't interested in, and was just as personable and easy to chat with as Billy and Tyler. Finally, the time came to drive home in my new car! Tisha Gendron made sure I knew all of the basics and about the optional features before I drove home. She also made sure to let me know that I was always welcome to ask her about anything that I might have been confused on. I was decently well versed with the car by the time I drove it off the lot, and home. From where I live, it's an hour drive to the dealership. The dealerships close to where I live (Concord, NH area) were fine, but not very welcoming, and certainly did not go above and beyond to make me feel like a VIP at the dealership like Granite Subaru did. I've had positive experiences at other dealerships in the past, but nothing like this. If I moved to another town that was two hours away from Granite Subaru, I'd still come here to shop for a new vehicle first. I honestly felt like they did all but roll out a physical red carpet for me. Granite Subaru has a customer for life at this point. More

by Keenan603 Verified Customer Verified Customer

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I really appreciate Granite Subaru team Josh, Tyler and Adam were so helpful, no pressure at all! They gave me the best deal. Honest and transparent, I would recommend this dealership to everyone. Adam were so helpful, no pressure at all! They gave me the best deal. Honest and transparent, I would recommend this dealership to everyone. More

by GKT Verified Customer Verified Customer

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Great car at a great price. All the staff was easy to deal with and very responsive to any questions or concerns! All the staff was easy to deal with and very responsive to any questions or concerns! More

by clairz123 Verified Customer Verified Customer

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Billy C. was terrific. Very professional and helpful. Cados to all the other staff I dealt with: was terrific. Very professional and helpful. Cados to all the other staff I dealt with: More

by cathbird Verified Customer Verified Customer

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Chase and everyone else we dealt with in purchasing our new car was helpful, friendly, and accommodated our rather unique situation efficiently and supportively. We have been purchasing and servicing our S new car was helpful, friendly, and accommodated our rather unique situation efficiently and supportively. We have been purchasing and servicing our Subarus at Granite for close to 30 years and will continue to do so. More

by dovzig Verified Customer Verified Customer

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i was very happy with the service treated great. repair was done right and we pick a new car from sale the sale team was great .i am so happy. they were great in sales. repair was done right and we pick a new car from sale the sale team was great .i am so happy. they were great in sales. More

by shwin54 Verified Customer Verified Customer

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Everyone was very helpful and explained all the safety features about the Subaru Crosstrek. The Sales Manager reviewed and explained the contract with me. Many thanks .Gale features about the Subaru Crosstrek. The Sales Manager reviewed and explained the contract with me. Many thanks .Gale More

by galedken1 Verified Customer Verified Customer

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Was told and paid for a registration runner. Was assured they would take care of everything. On day 7 the MA grace period expired and I couldn’t drive the car. Now I was told it wasn’t their Was assured they would take care of everything. On day 7 the MA grace period expired and I couldn’t drive the car. Now I was told it wasn’t their problem. No sorry, no loaner, just rude. Tried to speak with several Managers, got nowhere. Wasn’t allowed to talk to owner. Sent an email trying to recover the relationship, no response. Will not set foot in there again. More

by gnomespress Verified Customer Verified Customer

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Fantastic experience! Very friendly and honest staff! Quick and no games. Will buy here again and send my friends and family! Very friendly and honest staff! Quick and no games. Will buy here again and send my friends and family! More

by Brian “BS” Smith Verified Customer Verified Customer

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I am very happy with my new car. Everyone has been so nice to me. I am now family with Granite Subaru Everyone has been so nice to me. I am now family with Granite Subaru More

by cklopp Verified Customer Verified Customer

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