Tyler Albrecht

Pleasant visit, thank you for your politeness and professionalism. I appreciate the care taken with my situation. professionalism. I appreciate the care taken with my situation. More

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Really good experience that was easy going, that had a variety of options insuring you find the car for you!! variety of options insuring you find the car for you!! More

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Alonso was great to work with, kind and helped us get the car we loved! car we loved! More

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Great Experience! . Worked with Alonzo, David, and Ray. Great team to work with and get the vehicle we needed. . Worked with Alonzo, David, and Ray. Great team to work with and get the vehicle we needed. More

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Jared made my first car purchase easy and helped me with all my questions along the way! all my questions along the way! More

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Jared was very helpful in finding my next car. When I arrived a week prior I was looking into some ideas. He was able to accommodate my ability to look for a vehicle that I was looking at. When I When I arrived a week prior I was looking into some ideas. He was able to accommodate my ability to look for a vehicle that I was looking at. When I left he was not pushy or overzealous. When I returned to see him when I was ready to purchase he assisted me with what I needed to do. Thank you again. More

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Sabastian was a very knowledgeable and respectful young man. He helped me in my new car search after mine broke down. Would highly recommend! man. He helped me in my new car search after mine broke down. Would highly recommend! More

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Jared did great. He was patient while I was on the phone with my bank. He got me into the car we wanted. He was patient while I was on the phone with my bank. He got me into the car we wanted. More

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After having a bad experience at another Echo Park location where the salesman tried to strong arm me into using one of their lenders to get his kick back after spending FOUR HOURS sitting there, it w location where the salesman tried to strong arm me into using one of their lenders to get his kick back after spending FOUR HOURS sitting there, it was refreshing to come to Echo Park, Thornton and be treated with kindness, patience and respect by Victor. Victor was knowledgeable and professional in answering any questions I had during this process and he never once tried to pressure me into anything I wasn't comfortable with. Even though the process took a few days because of Labor Day weekend, Victor did his best to make this as painless as possible... and we all know how painful car shopping can be. More

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On June 07, 2024 I financed a vehicle with echopark. Within 24 hours I reported electric and sensor issues with the vehicle. I scheduled a service appointment as adviced by one of the managers Tyler. I Within 24 hours I reported electric and sensor issues with the vehicle. I scheduled a service appointment as adviced by one of the managers Tyler. I asked the customer service representative if I could return the vehicle within 7 days if there were any issues with a new finance car, I was told that that was not a thing anymore.The service appointment was scheduled for June 09. The vehicle was taking in, we asked if the mechanics wanted to see videos of the issues as we had recorded the issues on video, the mechanics refused to see the video and a few minutes later came back to report that there was no issues with the car. Another report was made of similar issue on June 15 but was unable to schedule an appointment as their system was down.The issues continued, the vehicle completely stopped working, no power on the car, and left us stranded late at night with a toddler on June 22. Another appointment was scheduled for June 28th, as they didn't have any other appointment available earlier as their system was still down. We showed the mechanics the videos of the vehicle having no power at all when it left us stranded. A few minutes later, they reported that the issue was just to lose battery wire. The manager Tyler agreed to exchange the vehicle if the issues continues. The electric and sensory issues continued, the managers backed down on their agreement to exchange the vehicle because nore than 7 days had passed of having the vehicle even though their customer service shared returning the vehicle was not an option even eithin the first 7 days. They had me schedule another appointment for July 3rd. Managers informed me that they needed the vehicle for a couple days. They sent me home on a loaner vehicle. A few days later they contacted me to inform me that the issue they found was some bad sensors on the main computer of the vehicle. They said the car should be ready by the 10th of July. The car was not ready by July 10th, they had me come on on July 11th to trade in for another loaner vehicle as they shared they could only loan out vehicles for 7 days. They shared the car would be ready by the 17th, it was not ready the 17th. Then they said by the 19th, not ready the 19th. Then they said it would be ready by the 22nd, not ready on the 22nd. It is July 26th and the vehicle has not been fixed yet, the new date they provided is they hope to have it ready by July 29th. They are demanding for me to go in tomorrow to return the loaner vehicle even though my vehicle is not fixed yet. I would like echopark to cancel my finance agreement as they sold me a damaged car, gave me untrue information about being able to return the vehicle back within 7 days, I made a first payment on a vehicle that has been in their service shop more than with me. This is very disappointing. I have my communication with them saved on screenshot and also the paperwork they provided with notes after the service visits. I hope echopark reaches out to me to make things right. More

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