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Trisha Stone
Trisha Stone at Lithia Hyundai of Reno
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Trisha Stone

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.5
84 Reviews

Dealership Experience

2 yrs, 4 mos

Industry Experience

2 yrs, 4 mos

4.5

84 Reviews

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84 Reviews of Trisha Stone

March 29, 2025

Dealership Rating
Employee Rating

Good service didn’t have to wait to long had appt ran out of chocolate chip cookies More

by MIRANDA.HELEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate your support. Come see the Lithia Hyundai of Reno team again soon!

March 23, 2025

Dealership Rating
Employee Rating

Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys! More

by Allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos

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Mar 24, 2025

Lithia Hyundai of Reno responded

Allen, we're delighted to hear that you had a hassle-free experience with us at Lithia Hyundai of Reno. Thank you for your kind words and support!

March 13, 2025

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Employee Rating

Always helpful, polite and professional even when they are extremely busy. I have always been pleased with their work. More

by DODGERS150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Everett Clunie

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Mar 14, 2025

Lithia Hyundai of Reno responded

We're delighted to hear that you've consistently had a positive experience with our team at Lithia Hyundai of Reno. Thank you for your kind words and continued support!

January 26, 2025

Dealership Rating
Employee Rating

I sold this car almost a year ago to someone with the same first name. Now this dealership won’t leave me alone. They are even mailing things to my address with her name on them. Calling my number and em More

by THESTOWELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: None. It wasn’t me.

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Jan 28, 2025

Lithia Hyundai of Reno responded

Mr. Stowell, Please accept our apology for your experience. Unfortunately when you sell your car, we don't receive any sort of notification unless you call us, or put a one star survey on our profile. Your contact information has been removed from our system, and we've sent a request to our vendors to do the same. If for some reason you receive any form of correspondence from us in the future, please contact me directly at 775-682-3352, or forward the email to SRobert@lithia.com and I will personally take corrective measures. Cheers to a happy and healthy 2025. Respectfully yours, Scott Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

January 23, 2025

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Employee Rating

Horrible experience buying a car from them. I got a new windshield, but after a couple washes the same nicks in the glass are back. More

by BLUMOON1968
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
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Jan 27, 2025

Lithia Hyundai of Reno responded

Hello, I'm sorry to hear about your experience with the windshield. I would like to personally address this issue. Please reach out so we can explore available options. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 21, 2025

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Employee Rating

The people are up to date on my auto and work completed on time. With all questions from myself ancered. More

by BILL.BONNIE.BURR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2025

Lithia Hyundai of Reno responded

Bill, we're glad to hear that our team at Lithia Hyundai of Reno was able to keep you informed and answer all your questions. Thanks for the great feedback!

January 21, 2025

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Employee Rating

They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered. More

by DKONERSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Bill Dayton , Not sure

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Jan 23, 2025

Lithia Hyundai of Reno responded

DKONERSMAN, I apologize for the inconvenience regarding the wiring harness. It's understandable to be disappointed when expectations aren't met. Please reach out so we can discuss this further and find a solution that works for you. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 20, 2025

Dealership Rating
Employee Rating

Great service and people. 15 words. Fifteenth words. 15 words. 15 words. 15 words again. More

by Bmpnc2016
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Cuong Ngo, Hai Ngo, Robert Thomas

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Jan 21, 2025

Lithia Hyundai of Reno responded

Thank you for taking the time to leave us with these 15 words! The five-star rating is much appreciated. Have a great day!

January 13, 2025

Dealership Rating
Employee Rating

Trishi was very friendly and had great customer service, she got everything done right and had no issues with my service. More

by isaacibarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Bill Dayton

Report | Print
Jan 14, 2025

Lithia Hyundai of Reno responded

Isaacibarra, we're delighted to hear that Trishi provided you with excellent service at Lithia Hyundai of Reno. Thanks for sharing your experience!

January 10, 2025

Dealership Rating
Employee Rating

I WAS NOT ORIGINALLY GOING TO WRITE BUT I STARTED THINKING IF I WERE THE SUPERVISOR OF THIS DEPARTMENT I WOULD ASK MY PEOPLE TO TRY TO LOOK MORE UNIFORM, THEY TRULY DON'T LOOK AS THOUGH WANT TO HELP More

by abovedrest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chantel Hughes

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Jan 15, 2025

Lithia Hyundai of Reno responded

Thank you for sharing your thoughts with us. We appreciate the feedback and will certainly take it into consideration to improve our team's presentation and make the area more welcoming. If there's anything else you'd like to discuss, please feel free to reach out. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

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