Trini Gallegos | Page 7

Poor customer service So, my experience first started when I did an inquiry online. It was suggested that I go the the dealership, so I did. My first contact was Melvin. I So, my experience first started when I did an inquiry online. It was suggested that I go the the dealership, so I did. My first contact was Melvin. I was very specific about my situation, how much I had to put down, my credit score and history, and what I was looking for, a $300 car payment. He assured me that they could do something and had me sit with Kimo Jaramillo. We did a credit application and I was told that he wanted to get me “pre-approved” and it was best to wait till Monday to run everything. I agreed and Kimo told me he would call me Monday by noontime with the results. Monday and Tuesday came and went without a word. At that point I was pretty disgusted with Beaver Toyota. Since I did an online inquiry I was also contacted by Trini Gallegos. Unfortunately, he caught the brunt of my disgust. He tried to help, but at that point I needed to fix a late car payment showing up on my credit. Once I did that I contacted Trini again to see about financing. Again I was very specific about what I needed, a $300 car payment. We did another credit application and he told me I was approved, but for a payment of upwards of $400 on a $14K car. When I told him it had to be $300, he told me to I would need a cheaper car, to look on website, and let him know. I looked, sent him an email with 3 cars, and called him. He said he would get back to me the next morning between 8:am-8:30am. That time came and went, so I called him at lunchtime. I was then told that no matter what bank they tried, I would need $2K down and payments would be $300 on a $7K car, a $8K car, and $10K car. What a joke. Really? The same outcome on every car? Later in the day I called to speak to a sales manager, to let them know of the poor service and I got Joe. I told him everything and he asked if he could take a look at it. I thought it admirable he was willing, but my issue was not the financing terms it was the lack of contact and disregard. So, he said he would contact me later that evening. Well, it’s been 24 hours since that call and there’s been no response from anyone at Beaver Toyota. I guess there response in no response when it comes to customer service. I would go to Lithia or a dealership in Albuquerque before going there again. More

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Trini is the best! Trini is truely the best, he was able to get me in the car of my dreams! He worked with me and was able to make this deal possible, I'm truely thankfu Trini is truely the best, he was able to get me in the car of my dreams! He worked with me and was able to make this deal possible, I'm truely thankful! Trini is very professional and friendly. I've purchased from beaver before and I must say this was my BEST experience EVER, I will never do business with anyone else but Trini. I would arecommend my friends & family go in and get the car of their dreams and have a great experience with Trini Gallegos. 2015 Red Scion FRS More

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Another Great Experience at Beaver, and Walter was great! I've bought (new) at Beaver before and had a very good experience, but unfortunately my prior sales rep was on medical leave. So I had to start anew. I've bought (new) at Beaver before and had a very good experience, but unfortunately my prior sales rep was on medical leave. So I had to start anew. But this was soon to be the beginning of an even better experience. I told the operator I wanted a no-nonsense, cut-to-the-quick rep - and that's what I got with Trini. He called me back within 20 minutes and gave me a solid quote for what I wanted, at a very good price (I had done ALOT of pricing/invoice research before calling). Unfortunately, he was going to be off the next day when I wanted to come in. So that's when (and why) I met Walter. Walter set-up the test drive for my wife, then said he would be the primary contact. The test drive went well (Walter brought us to a nice hill across town), THEN he proceeded (with encouragement, of course) to beat Trini's already very good price (thank you Alan for approving the deal)! Once that was settled, Walter made sure that all the extras and my car were prep-ed, the Finance people got be processed promptly (CJ set a record at 15 minutes), I had everything I was supposed to, and I was familiar with my new car. My first call was made Friday morning, the test drive was 1pm Saturday, and the car was in my garage by 3:30pm Saturday! Although lots of people at Beaver made this a great experience, Walter was the one that made sure it went smoothly (and quickly). More

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Making it right. Wanted to thank Mr. Gallegos for going above and beyond. Good experience, very friendly and made sure we were satisfied. After purchase of a vehicle Wanted to thank Mr. Gallegos for going above and beyond. Good experience, very friendly and made sure we were satisfied. After purchase of a vehicle experienced a small issue with the vehicle and it was taken care of promptly. More

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Worth the Drive Bought a 2014 Camry from Beaver....was very pleased. My salesguy was awesome. His name is Trini Gallegos. Trini woked hard to get the deal I was satif Bought a 2014 Camry from Beaver....was very pleased. My salesguy was awesome. His name is Trini Gallegos. Trini woked hard to get the deal I was satified with on my purchase and my trade. He was easygoing and easy to deal with. I visited the Toyota dealerships in albuquerque and Beaver beat them hands down. Everyone at the dealership was really great and pleasant to be around. You can tell the employees are happy...its contagious to the customers....it really is. Thanks Trini....and thanks Beaver Toyota! I was " Wow'd" lol More

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Herewith is a copy of the letter I sent to the dealership: Phillip A. Cook, D.D.S., F.A.C.P. Colonel, USA, Retired 9125 Hackney Rd., NE Albuquerque, NM 87109 505-XXX-XXXX November 25, 2 dealership: Phillip A. Cook, D.D.S., F.A.C.P. Colonel, USA, Retired 9125 Hackney Rd., NE Albuquerque, NM 87109 505-XXX-XXXX November 25, 2013 Mr. Buddy Espinosa General Manager Beaver Toyota 1500 St. Michael’s Dr. Santa Fe, NM 87505 Dear Mr. Espinosa: I would like to take this opportunity to express my sincere gratitude for the pleasant and professional purchase experience I had at your dealership in early November. Purchasing a vehicle is not normally an uplifting event for me, but the actions of two of your employees has reversed my opinion. I would like to commend them for that, and I truly believe you should as well. My initial contact with Beaver Toyota was through the internet and Trinidad Gallegos, a sales agent on your staff. Trini’s amiable and obliging manner prompted me to drive from Albuquerque to meet him personally, at which time I placed an order for a 2014 Sequoia. The transaction was smooth, efficient, honest and extremely enjoyable. Though there was a slight delay in the delivery of the vehicle due to a transport mixup (no fault of the dealership), that was quickly resolved with the immediate and expert intervention by your Customer Service Representative, Maria Espinosa. Maria and Trini worked together to locate and arrange transport of my vehicle from Colorado. Maria called and updated me on the vehicle’s status multiple times during the week, all of which totally relieved my concerns. Maria is truly a gem. She has a very comforting and reassuring manner and is a wonderful communicator. I greatly appreciated all of her efforts. The vehicle was serviced promptly and Trini personally delivered it to my residence. He spent over an hour with my wife (it is her car) explaining all the operational details. His personal touch capped a most satisfying buying experience. I just wanted you to know how much I appreciated Maria and Trini and to commend their professionalism and expertise. They are outstanding employees of Beaver Toyota and bring great credit upon themselves and your Company. I have given the highest ratings to Beaver Toyota on the Toyota Corporate Survey and I will be highly recommending your dealership to all my friends and relatives for both sales and service. Sincerely, Phillip A. Cook More

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We are very pleased with the purchase of our used Toyota We are very pleased with the purchase of our used Toyota Tundra. It was the exact vehicle we were looking for. That day we were "just looking" but t We are very pleased with the purchase of our used Toyota Tundra. It was the exact vehicle we were looking for. That day we were "just looking" but the staff that helped us~ Trini & Maria made us feel comfortable and we walked out with our vehicle! We were only able to do that because we trust Beaver Toyota staff under the direction of Buddy Espinosa! Thank you for an awesome ride!! More

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Trini was most helpful and courteous. During a visit to Beaver Toyota on a very hot day last summer, Trini worked very hard to accommodate my request to check-out several vehicles even though I informed hi Beaver Toyota on a very hot day last summer, Trini worked very hard to accommodate my request to check-out several vehicles even though I informed him at the outset that I was not ready to buy at that time and that I was waiting for the 2013 RAV 4 to be available. Once the new RAV 4 was ordered, Trini kept me informed of the expected date for delivery and it was a pleasure to deal with Trini during the closing. Trini is one of the very best sales people that I have met. He is a credit to Beaver and to the auto industry for his style of dealing with the customer. It was a pleasure to deal with Trini. Audrey provided many useful suggestions when the order for the RAV 4 was being placed and she ensured that my order was on Beaver's request for RAV4s to Toyota Motor Co. I have some options on the RAV4 that I really like and would have probably missed without her help. Sandra did an excellent job during closing by explaining the warranty and other information and paper work related to the new vehicle. She patiently made sure that all questions were thoroughly answered. More

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Trini was very helpful,courteous,and very respectful while handling our transaction, he made sure we understood everything about the vehicle we were buying when we were buying our new toyota camry. I wo while handling our transaction, he made sure we understood everything about the vehicle we were buying when we were buying our new toyota camry. I would certainly recommend Trini as one of your best staff members at Beaver Toyota. Thomas M More

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I was very impressed with the courteous approach by Mr. Gallegos while I was looking for a car at Beaver Toyota. Mr. Gallegos made sure to accommodate my needs and made me feel like a "valued" customer. Gallegos while I was looking for a car at Beaver Toyota. Mr. Gallegos made sure to accommodate my needs and made me feel like a "valued" customer. I explained my financial situation and my monthly payment range and Mr. Gallegos made it work. I have purchased many vehicles over the years and for once, I didn't have a salesperson trying to hit a "homerun" off of my purchase. To Upper Management at Beaver Toyota, Mr. Gallegos is an asset to your business. I decided to go there when I saw the adverstising that was done during a football game in Las Vegas, NM. I saw that Beaver Toyota was making an attempt to reach out to other communities and that was the clincher for me. Thank you. More

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