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Trey Starnes
Trey Starnes at Autohaus BMW

Trey Starnes

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.8
70 Reviews

My name is Trey Starnes. I have been a service writer for a little over 4 years. I was an express technician for 6 years from 2015-2021. I am a true believer that bringing your beloved vehicle in for service is not a bad thing. It means you care and want your vehicle to last. I believe the same goes for service as a whole. With me, you will have confidence that I will provide you with accurate information and assist on giving you the best options for you to keep your vehicle running properly. You will find with me that you will be given kind, efficient, and great service. I love to get to know my customers and i cant wait to meet you and hear about your experience with me and our great service department

Dealership Experience

1 yr, 11 mos

Industry Experience

10 yrs, 1 mo

Specialties & Trainings

technician training

express service writer training

4.8

70 Reviews

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70 Reviews of Trey Starnes

June 06, 2025

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Employee Rating

Prompt and very friendly service feel well taken care of. Trey was great very helpful More

by pinckard
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Recommend Dealer
Yes
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Jun 10, 2025

Autohaus BMW responded

Thanks for the review! I would like to thank you for taking the time to write about your experience, and we are thrilled that you enjoyed us. We look forward to working with you in the future.

June 02, 2025

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This is the best dealership that I've came across in St. Louis. I wouldn't change it for nothing in the world. They're really like family too me ! More

by Faye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Chris Buie, Patti Kupfer, Todd Feuerhaken, Zinaida Bajramovic, Brittany Weiss

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Jun 02, 2025

Faye responded

Thanks for the review! We can't wait to continue serving you with the same level of quality and care in the future. If there's anything else we can help you with on your next visit please let us know.

May 16, 2025

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I have always received excellent service at Autohaus. The professionalism that they show when you arrive, the time my service advisor Trey took to understand our concern, and the explanation/video the se More

by dianaven
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Recommend Dealer
Yes
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May 19, 2025

Autohaus BMW responded

Thanks for the review! We couldn't be happier that Trey provided you with great service. He is a real asset, and we are lucky to have him on the Autohaus service team. Please come back to visit us anytime in the future!

May 16, 2025

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Quick and friendly service. Beautiful facility. They are always so nice and don’t try to push for things you don’t need. More

by KM
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Recommend Dealer
Yes
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May 19, 2025

Autohaus BMW responded

Thanks for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

May 14, 2025

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I ran over some white road paint with my black X2. I was devastated, not knowing how it it could be cleaned. But the detail shop was awesome. All the white paint was cleaned off of the car, even unde More

by jmloskill
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Chris Buie, Patti Kupfer, Todd Feuerhaken, Zinaida Bajramovic, Brittany Weiss , Robert ??? with Detailing. He was very friendly and helpful.

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May 14, 2025

Autohaus BMW responded

Thanks for the 5 - star review! Our goal is 100% customer satisfaction, and it like we achieved that goal with you. We want your experience to be "FIVE STARS"! The team will be thrilled to read your feedback. We look forward to working with you in the future.

May 09, 2025

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Great service by all personnel, particularly Trey. Easy to make appointment. Love the video describing work performed and current status. No pier for BMW service. More

by Dick
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Service Communication
Recommend Dealer
Yes
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May 13, 2025

Autohaus BMW responded

Thanks Dick, for the 5 - star review! We are looking forward to your next visit for whatever services you may need. We'd love to continue providing great services to awesome customers like you. I can't wait to forward this message to Trey, Thanks again!

May 09, 2025

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Everyone was very nice and helpful. I appreciate the attention to details. 1 1 1 More

by Jrl3405
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Recommend Dealer
Yes
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May 13, 2025

Autohaus BMW responded

Thank you for the review! We pride ourselves as accommodating, transparent, and friendly as possible in order to create a 5 - star experience with us. Thank you for choosing Autohaus BMW, we ae thrilled to hear about this experience, and thank you for the future referrals!

May 07, 2025

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Friendly staff and wonderful customer service. This will be my new go to whenever I need service More

by Teend_5
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Chris Buie, Patti Kupfer, Todd Feuerhaken, Zinaida Bajramovic, Brittany Weiss

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May 07, 2025

Autohaus BMW responded

Thank you for the 5 - star review! We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again.

May 06, 2025

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I experienced great customer service from the time I dropped off my vehicle. The staff was honest, friendly and professional. More

by Angela
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason in used car division and the concierge

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May 06, 2025

Autohaus BMW responded

Thanks for the review! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback with our team, and please revisit us again!

May 02, 2025

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All service staffs are very friendly and helpful! I am happy to move all my service to this location. More

by Cindy
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Workmanship
Service Time
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Recommend Dealer
Yes
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May 02, 2025

Autohaus BMW responded

Thanks for the 5 - star review! We strive to be as prompt and accommodating as possible, and our team is one of the best!

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