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Trey Starnes
Trey Starnes at Autohaus BMW
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Trey Starnes

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.7
26 Reviews

My name is Trey Starnes. I have been a service writer for a little over 2 years. I was an express technician for 6 years from 2015-2021. I am a true believer that bringing your beloved vehicle in for service is not a bad thing. It means you care and what your vehicle to last. I believe the same goes for service as a whole. With me, you will have confidence that I will provide you with accurate information and assist on giving your the best options for you to keep your vehicle running properly. You will find with me that you will be given kind, efficient, and great service. I love to get to know my customers and i cant wait to meet you and hear about your experience with me and our great service department

Dealership Experience

1 yr, 4 mos

Industry Experience

9 yrs, 6 mos

Specialties & Trainings

technician training

express service writer training

4.7

26 Reviews

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26 Reviews of Trey Starnes

November 15, 2024

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Employee Rating

AUTOHAUS was quick to get my car in and evaluated. Thorough inspection & timely repairs and I was back in my BMW in no time! Service providers were thorough in communication. Would recommend More

by Stacieluter
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 18, 2024

Autohaus BMW responded

Thank you, Stacie, for your wonderful review! It's always a pleasure to serve customers like you, and we're glad that you enjoyes our services.

November 15, 2024

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Nice people to deal with. They were concerned and considerate during my wait, checking in periodically. Enjoyable experience More

by micpace22
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 18, 2024

Autohaus BMW responded

Thanks for the 5 - star review! If there is any other services we can provide for you or questions we can answer, please get in touch with us!

November 14, 2024

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I have been buying BMWs from Autohaus since the last century. The salespeople are all excellent and truly knowledgeable about their products. The service work is thorough and successful. This dealers More

by E. Green
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Cherry, Steve Emerson, Nick Markovic, Myles Klaric , Do not know her name (very unhappy about this) but the lovely woman who answers the phone and welcomes people coming into the dealership is EXCELLENT! She is professional without being ‘unapproachable’, knowledgeable and helpful on the phone and in perso

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Nov 14, 2024

Autohaus BMW responded

Thanks for the review! We greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to working with you again!

October 10, 2024

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3 days for a single tire is actually ridiculous. I would never recommend to anyone under the sun More

by Ihate
Service Price Transparency
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Service Time
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Recommend Dealer
No

Other Employees Tagged: Chris Clem, Chris Buie, Patti Kupfer, Todd Feuerhaken, Zinaida Bajramovic, Brittany Weiss

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Oct 28, 2024

Autohaus BMW responded

We are sorry for your inconvenience and do try to attend to emergencies in the order received. We are not sure what happened, but we are sorry.

September 05, 2024

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Great service experience, Trey was great to work with. Spelled everything out, no surprises or changes. More

by rammissavage
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Service Communication
Recommend Dealer
Yes
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Sep 05, 2024

Autohaus BMW responded

Thanks for the review! We appreciate you taking the time to let us know about your experience. If there's anything else we can help you with, please let us know.

June 27, 2024

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They got my iX up and running again promptly. Great communication and helpful in getting things coordinated to get my car back to me quickly. More

by glen
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Recommend Dealer
Yes
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Jun 27, 2024

Autohaus BMW responded

Dear Glen, thank you for your gracious words! We're delighted to hear you enjoyed our service. Providing exceptional experiences is top priority, and your feedback motivates us to keep exceeding expectations.

June 23, 2024

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5 star service, efficient beautiful facilities, every service available,like beverage and snack bar, service writers v r ry knowledgeable More

by Stevemess913
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Recommend Dealer
Yes

Other Employees Tagged: Joe Emerson, Heather Vivrett

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Jun 24, 2024

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We look forward to seeing you next time!

February 02, 2024

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I was given the run around just to get a flat tire fixed. Highly Unacceptable. More

by kay kay
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Recommend Dealer
No

Other Employees Tagged: Chris Clem, Chris Buie, Patti Kupfer, Todd Feuerhaken, Zinaida Bajramovic, Brittany Weiss

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Mar 03, 2024

Autohaus BMW responded

We understand now that you were frustrated. We tried to accommodate you the best we could and as quickly as we could, but you were unhappy. We are sorry, despite everything getting rectified that you are still unhappy. We are family owned and in business for over 55 years, great customer service is our number one priority. We really wish this would have been a better experience for you.

Mar 03, 2024

kay kay responded

First of all you’re a liar and secondly I’ll never do business with you guys. I have the estimate for one tire you guys sent me. I had to call my husband to speak with you because you offered me one tire. I have proof so don’t sit and lie. My review is accurate and i guess i hit pot holes on the highway very often in Illinois and have to have my car towed to St. Louis being that i don’t even live in your area. My husband will never ever lie and say that about me because he handles all of my car business. You’re a joke and your dealership is a joke. I have no communication with you guys other than when you offered me to come back days later for my car. I then contacted my husband to speak to you because you wouldn’t even give me courtesy to listen to my issue. You’re nuts to be lying and I have my proof. I keep my txt messages forever so my correspondence with Brittany I do have as well about 1 tire. My husband had to get you to outsource the tire because you told me you only had one and that’s all you had. I called my husband crying because you only wanted to prove me one and my alignment would have been totally unbalanced. You seem to have taken my review personally and it shows how unprofessional you guys really are. Buyer beware.

January 29, 2024

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I love Autohaus BMW. They take such good care of their clients. I always trust their work More

by Mamacat0511
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Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Chris Buie, Patti Kupfer, Steve Emerson, Todd Feuerhaken, Zinaida Bajramovic, Brittany Weiss , Bob Diedert

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Jan 30, 2024

Autohaus BMW responded

Thank you for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

January 28, 2024

Dealership Rating
Employee Rating

The people at BMW auto house are always kind, professional, and great to work with. They know what they’re doing and care about the customer. More

by Ajons10
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Horstmann

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Jan 29, 2024

Autohaus BMW responded

Thank you so much for the 5 - star review! We are happy to be of service and look forward to the next time, take care!

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