Trevor Trpkosh | Page 2

eCarOne responded

Hi Denise, Thank you for your honest feedback and for ultimately choosing to do business with us at eCarOne, Top Rated Used Luxury Car Dealer DFW. We truly appreciate the opportunity. I want to sincerely apologize for the experience you had initially. What you described is not the level of service or attitude we expect from our team. While we do operate with a no haggle pricing model designed to provide transparency and fairness upfront, that should always be communicated in a respectful, helpful, and customer focused way. We never want any client to feel dismissed or that their business is not valued. I am glad TL was able to step in and turn things around, but it should not have taken that extra step to earn your trust. Your feedback is extremely important and will be addressed directly with our team to ensure we continue improving how we communicate our pricing and deliver the experience our customers deserve. Thank you again for your business and for giving us the chance to make it right. We hope to provide you with a much smoother experience next time. The eCarOne Team

eCarOne responded

Anastasia, thank you for the amazing 5 star review. We are thrilled to hear you had a great experience with Trevor and Ash and that you were in and out in about an hour and a half. At eCarOne, the Top Rated Used Luxury Car Dealer DFW, efficiency and quality service are a big part of what sets us apart. Most importantly, we are so glad you love your car. That is what it is all about. Thank you for your trust and your kind words. Welcome to the eCarOne family. We look forward to serving you again in the future.

eCarOne responded

James, thank you for the 5 star review. We are glad to hear your Tesla purchase with Bryan was quick and easy and had you in and out before lunch. Bryan does a great job keeping the process smooth and efficient, and it is awesome to know that stood out to you. We truly appreciate the recommendation and look forward to helping you again on your next purchase. Welcome to the eCarOne family and thank you for choosing us.

eCarOne responded

Thank you, Cory, for the 5 star review and for choosing eCarOne again for your BMW purchase. We truly appreciate your repeat business and are glad to hear Trevor and our team provided a no pressure shopping experience along with a quick and efficient in and out delivery once you made your decision. That balance of transparency, efficiency, and high quality preowned luxury vehicles is exactly what we strive for every customer. Welcome back to the eCarOne family. Thank you for your continued trust, and we look forward to helping you again when the time comes for your next vehicle.

eCarOne responded

Thank you for taking the time to share your feedback, Hermann. We appreciate you choosing eCarOne for your BMW purchase and are glad to hear Trevor communicated well throughout the process, listened to your needs, and had the vehicles ready for test drives. It is also great to know our management team made the experience friendly and welcoming. We do appreciate you noting the missing tow hook. Your feedback helps us continue to improve our delivery and detail process. Thank you again for your business and for giving us the opportunity to earn your trust. We hope to assist you again in the future.

eCarOne responded

Thank you for the 5 star review, Elizabeth. We truly appreciate you choosing eCarOne and taking the time to share such thoughtful feedback. We are glad to hear Trevor made the process comfortable, informative, and pressure free from your first inquiry through delivery. Taking the time to answer every question and allowing you to move at your own pace is exactly the experience we aim to provide. It is great to know that once you arrived, everything was seamless and confirmed you made the right decision. Thank you as well for recognizing the rest of our team and their professionalism. Congratulations on your Tesla, welcome to the eCarOne family, and we look forward to assisting you again in the future.

eCarOne responded

Thank you for the 5 star review. We truly appreciate you choosing eCarOne for your Audi purchase and taking the time to share your experience. We are glad to hear you valued our competitive pricing on low mileage EVs and our no haggle approach, which is designed to make the process quicker and more straightforward. Thank you again for your business. Welcome to the eCarOne family and we look forward to assisting you again in the future.

eCarOne responded

Thank you for the 5 star review, Alberto. We truly appreciate you choosing eCarOne for your Lexus purchase. We are glad to hear Trevor was quick, knowledgeable, and helpful, and that the process was efficient and left you completely satisfied. Thank you again for your kind words and business. Welcome to the eCarOne family and we look forward to assisting you again in the future.

eCarOne responded

Mike, thank you for the five star review and for coming back to eCarOne for your Hummer EV. We are glad to hear Trevor made the process easy and helped you find the exact color you were looking for. We appreciate your continued trust in us and look forward to helping you again in the future. Welcome back to the eCarOne family.

eCarOne responded

Dylan, thank you for the five star review and for choosing eCarOne for your purchase. We are glad to hear Trevor made the process easy by getting everything handled over the phone so you could simply arrive, sign, and drive home in your new car. We appreciate the opportunity to earn your business. Welcome to the eCarOne family.