Trevor Oakes | Page 6

I had a very good experience involving the purchase of my new vehicle. new vehicle. More

by OSANDERS91 Verified Customer Verified Customer

Report | Print

I love dealing with Bob Rohrman's Toyota. Everyone is so helpful and takes the time to fit the car to my needs. No pressure to buy a car with a bunch of extra things I don't need. helpful and takes the time to fit the car to my needs. No pressure to buy a car with a bunch of extra things I don't need. More

by EAMELLE Verified Customer Verified Customer

Report | Print

The sales staff at Bob Rohrman, particularly Trevor, is amazing. I do wish that I would have had my husband examine the vehicle and drive it before I bought it as there were a couple of things that I and/o amazing. I do wish that I would have had my husband examine the vehicle and drive it before I bought it as there were a couple of things that I and/or the dealership should have noted prior to purchasing. Overall, I did have a good experience. More

by GABBYANNE8 Verified Customer Verified Customer

Report | Print

Need spare tire. It's not in car. There was lot of waiting on day of purchase. The person in finance was kind of rude. waiting on day of purchase. The person in finance was kind of rude. More

by SEHGALVISHAL Verified Customer Verified Customer

Report | Print

Our purchase was a top notch experience. We got exactly the vehicle we wanted. Our salesman was great to work with, he was thorough and helped us through the process. the vehicle we wanted. Our salesman was great to work with, he was thorough and helped us through the process. More

by DOUGSSTUDIO Verified Customer Verified Customer

Report | Print

First, I would like to start off by saying that Trevor was a great host and was super kind, patient, and accommodating. I had no issues with Trevor whatsoever as he is a genuinely pleasant person to work was a great host and was super kind, patient, and accommodating. I had no issues with Trevor whatsoever as he is a genuinely pleasant person to work with. My issues are with the shoddy trade-in appraisal offers and lack of assistance on out-of-state paperwork. To give a brief rundown, I purchased a brand new 2021 Toyota RAV4 AWD Hybrid XLE Premium from another dealership earlier in January. A few weeks later, I decided I really wanted the XSE trim instead and wanted to trade this new car in. After a bit of haggling, the upper management lowballed me on ~ 80% of its original value. I know, trading a new car into a dealership isn't the smartest decision, but this car was literally the current year and was practically brand new (only had 964 miles during the trade-in). They even acknowledged it was in excellent condition and was only one of three models only being sold in the US. In addition, there were literally no other deals factored in aside from a $500 factory rebate. God bless Trevor though as he let me keep my all-weather mats from my car trade-in though. I was hasty in my decision and ultimately obliged to trade-in my car for a mediocre price and no deals. Then the next issue came up. I am originally from NJ and I am temporarily studying at Purdue University. This dealership could not help me file out any paperwork (e.g. title, registration, license plates) for NJ. Unfortunately, my permanent residence is in NJ and is a 20+ hr drive to the closest NJ DMV. The dealership told me filing out-of-state paperwork and handling the fees are too complicated for them. Ugh, it's annoying, but whatever, I'll make the trip to NJ myself. Otherwise, you will have to redo your tax payments. Finally, this is a minor issue, but I noticed a ton of swirls, cobwebs, and minor abrasions on the XSE black exterior glossed trim, interior panels, and windshield wiper switch cap. What bugs me was this was a new car. To my dismay, I should of noticed these before I drove off the lot. I really appreciate Trevor though as he tried to help me as much as possible with these issues, even though I drove off the lot (which counts as a new vehicle delivery under the signed contracts). Overall, Trevor is a fantastic person to work with, but don't count on this dealership for help with involved out-of-state paperwork. Be sure to look up your car's value and compare it with KBB, Truecar, Carmax, and other dealerships. Although, since my car was so brand new, KBB and Truecar did not have any data on it, so in hindsight, my best bet would've been comparing its appraisals with an in-person Carmax or other dealership evaluations. Unfortunately, I was too hasty and really wanted a XSE, but I didn't think everything through. Know your bottom lines as during this purchase in late January, I basically got no deals was only paying a "fair price" according to Truecar estimates (I paid the remainder for the new XSE with a cashier's check). Also, really take the time to look at your paperwork and take pictures of everything they hand you. They'll try to hide hidden fees, such as unnecessary insurance stuff. Otherwise, I'd still highly recommend them if you personally live in the surrounding area or in general Indiana. Super nice and friendly people, spacious showrooms, but don't expect too much help from this dealership with out-of-state customers. More

by Neil Z. Verified Customer Verified Customer

Report | Print

I worked for Bod Rohrman for 15 years in Fort Wayne great place to work. That is the reason I bought this truck from one of his dealers. place to work. That is the reason I bought this truck from one of his dealers. More

by HSTEVETRUDY Verified Customer Verified Customer

Report | Print

Best customer service I’ve had at a dealership and I use to work at one! Coming back in the future and they earned my recommendation to work at one! Coming back in the future and they earned my recommendation More

by JUSTINEFARMER2015 Verified Customer Verified Customer

Report | Print

The work took longer than they said it would, but it looks like they did a good job. it works now so this is good. looks like they did a good job. it works now so this is good. More

by Alan Verified Customer Verified Customer

Report | Print

Trevor was very good to work with. Found us a car we ended up buying after our first choice was a no-go. All sales related friendly and good to work with. Financing took a bit longer than usual but f ended up buying after our first choice was a no-go. All sales related friendly and good to work with. Financing took a bit longer than usual but finance person was a really good guy. Good experience-Would come back for another car/truck. More

by DAVROSSELOTATTY Verified Customer Verified Customer

Report | Print