Travis Robinson

Royal has the worst service departments in Tucson. Stay clear. The pictures show how they returned my car after having it for 5 weeks. Said everything was fixed. Left engine compartment covers not put Stay clear. The pictures show how they returned my car after having it for 5 weeks. Said everything was fixed. Left engine compartment covers not put back. But the whole incident gets worse. Dropped my car off for an appt on 2/20 and when I made the appt was told 3 days. Drop it off and they say they are backed up for 3-4 weeks but had to leave car or loose place in line. Returned car on 3/21 and they broke the bevel to the entertainment system and within 5 miles the whole thing fell out of the dash. Bring it back part will take 2-3 weeks to come in. Got my car back yesterday and open the hood today and see what is shown in the picture. They took the covers off the engine and never put them back on so had to bring it back and leave it with them. So I have not had my car since 2/20. In addition I have written proof that their service advisor Travis lies, he belittles people and just want to get rid of you and not provide any type of customer service. To top it all off spoke with Quinten who is the director of all the service departments and he assured me he was going to look into the issues and make sure when I get my car back everything is complete. Obviously another lie or he just does not care. And this is the person in charge of all the Royal service departments. This is the 3rd time I have had similar issues with a Royal service department so stay far away from any of the Royal brands. More

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My recent service visit to Royal Land Rover was terrific! My appointment was easy to schedule and the service was performed promptly and professionally. My Service Advisor, Luis Rubio, was both frien My appointment was easy to schedule and the service was performed promptly and professionally. My Service Advisor, Luis Rubio, was both friendly and knowledgeable; he helped with all my many questions and made the visit a great experience. Hats off to Luis! More

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I will first say my experience with Royal Jaguar Land Rover was a complete WOW!!! This is one of the very few dealerships that actually does what they say they are going to do. In addition they ( Carso Rover was a complete WOW!!! This is one of the very few dealerships that actually does what they say they are going to do. In addition they ( Carson Jones, Bobby Cuillo , and Maren Foley ill work with extreme integrity. I would recommend this dealership to all Job Well Done More

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Working with Mary Lou was wonderful. She was very attentive to our needs. She was very helpful and friendly and made the process smooth, easy with no pressure. It was by far the best ex She was very attentive to our needs. She was very helpful and friendly and made the process smooth, easy with no pressure. It was by far the best experience i have had purchasing a new car,,,,thank you! The entire team at Royal Land Rover should be recognized as they all were very professional and gave excellent customer service. We highly recommend Mary Lou and Royal Land Rover, More

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Leslie Bolanos is a kind, professional and courteous member of the Royal Land Rover sales team. She always greeted us with a genuine smile, answered all of our questions in a timely manner and made sur member of the Royal Land Rover sales team. She always greeted us with a genuine smile, answered all of our questions in a timely manner and made sure we were comfortable with every aspect of our vehicle purchase. For example, she explained the features of our Defender and the extended warranty in detail. Our purchase was a custom order, and Leslie and the team ensured we stayed in the loop through the entire build and transportation process. Leslie also presented me with a dozen red roses during vehicle delivery! This was such a nice surprise. All members of the Royal Land Rover Team, with whom we interacted, are also top notch. More

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