Travis LoCascio

I had my CX-90 in for service yesterday at Irwin Mazda, and the experience was excellent. The team was professional, and they handled everything with great care. It’s a relief to have a local spot that mak and the experience was excellent. The team was professional, and they handled everything with great care. It’s a relief to have a local spot that makes maintenance so easy and stress-free. Highly recommend their service department! More

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Would never buy a car from any other dealership! ! The best hands down!! Would recommend to anyone in the market for a car! You will be treated like family! ! The best hands down!! Would recommend to anyone in the market for a car! You will be treated like family! More

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Negligent Safety Inspection – 2023 CX-50 – Failed within 24 hours UPDATE: I have spoken with the General Manager and offered my apologies for the communication breakdown during our meeting. We are curren 24 hours UPDATE: I have spoken with the General Manager and offered my apologies for the communication breakdown during our meeting. We are currently in a technical dialogue regarding a discrepancy between a camera visibility warning and an AWD drivetrain malfunction. I am working with Mazda Corporate to finalize the diagnosis and will update this review’s rating based on the final resolution. I am writing this to alert the management at Irwin Mazda to a significant failure in their service diagnostic process. I brought my 2023 CX-50 in because of a low-pitched "whirring" or "grinding" that sounds like a motorcycle following the car. This was accompanied by the car’s automatic emergency braking and radar cruise control systems completely disabling themselves. These symptoms—a specific mechanical noise paired with the shutdown of critical safety and all-wheel-drive systems—are identical to those documented in an official Mazda Technical Service Bulletin (TSB 03-004/23). Despite my clear reporting of these malfunctions, Irwin Mazda returned the vehicle to me on Feb 4th, claiming they performed a "thorough inspection" but found “nothing wrong.” The inadequacy of their inspection is proven by the fact that the failure recurred within 24 hours. On Feb 5th, the dashboard again lit up with "AWD Malfunction" and safety system warning lights. Disturbingly, the safety systems are now failing even when the mechanical noise is not present, indicating the issue is becoming more frequent and persistent. I have captured photographic evidence of these failures—proving the vehicle is logging faults that the service department either missed or ignored. Releasing a car with compromised safety sensors and a failing drivetrain back to a customer is a major liability. Furthermore, being denied a loaner or rental for a powertrain failure on a vehicle under factory warranty is unacceptable. I have escalated this to Mazda North American Operations and am requesting a secondary inspection by a Field Technical Specialist. If you expect a dealership to properly diagnose a documented safety failure the first time, avoid Irwin Mazda. More

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I’ve had two Mercedes prior to my new CX30 and never received a real time video of my service being performed with commentary from the technician. I wa very pleased nd impressed with my first service. T received a real time video of my service being performed with commentary from the technician. I wa very pleased nd impressed with my first service. Thank you Irwin Mazda! More

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This is at least the seventh vehicle I have bought from Irwin. This time I leased a CX 90 PHEV and had the pleasure of working with Sueann . She made the process easy and quick I can’t thank her enough. T Irwin. This time I leased a CX 90 PHEV and had the pleasure of working with Sueann . She made the process easy and quick I can’t thank her enough. The finance department was also extremely quick and efficient- after we shook hands on a deal and in the middle of doing the paperwork the manager realized I still could save a few more dollars a month- who does that in today’s world and that’s why you should go to Irwin- I know I will be for my next vehicle. More

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I have been coming here for years and always had great service! I always dealt with Jay and Travis and are great guys! Very helpful and friendly! My most recent purchase in December I dealt with Jay and a service! I always dealt with Jay and Travis and are great guys! Very helpful and friendly! My most recent purchase in December I dealt with Jay and a new named Zach! He was wonderful friendly and couldn't be more helpful! Yesterday I had my first oil change and dealt with Amanda who was wonderful ! Very friendly and out going with a great sense of humor! Total asset to your company! Great group of people who are friendly and trustworthy! More

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Always great place honest and trustworthy good experiences fantastic customer support great communication good customer care experiences fantastic customer support great communication good customer care More

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From start to finish was one of the best experiences I’ve had with a dealership! It was definitely a family friendly atmosphere! No pressure and no games! My parents bought there many years ago and loved the had with a dealership! It was definitely a family friendly atmosphere! No pressure and no games! My parents bought there many years ago and loved them. I must say they haven’t changed! Great fair people! I would not go anywhere else! I live in Oceanport and will have all my checkups and oil changes there! The car is amazing just like them!!! 100 Stars!!!!! More

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It’s a greatest & wonderful helpful team start from Travis and Benjamin and Leo as well . Thank you everyone for your support and help Travis and Benjamin and Leo as well . Thank you everyone for your support and help More

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Go to any other dealership than this one. The customer service is awful as soon as they lock you in. The customer service is awful as soon as they lock you in. More

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