Tracy Lawson | Page 2

The experience of buying the car was great while picking up and closing on the car was stressful and disappointing. CJ, Patrick and Brennan were fantastic. They made us a great deal and working with them up and closing on the car was stressful and disappointing. CJ, Patrick and Brennan were fantastic. They made us a great deal and working with them was a pleasure. CJ was wonderful, patient and made us feel at home with no pressure. I loved that part of the experience. Then came the closing. Working with Tracy Lawson was a different story. We sat down to finalize the sale and she starting the process by asking questions about how long we keep a car, miles we drive and so on. Without any indication she was doing so, we were being given a sales pitch for add on service plans. Also initially, the only payments we were given all included different levels of add on service plans. When I asked for the payment without any add on service plan, she acted like I did not understand how closing on a car worked. Once I insisted, she reluctantly gave me the payment without add on service. Once I had that payment, I did listen to her sales pitch and decided to decline add on service as the car was already gold certified. After a 40 minute sales pitch, she commented that they were closing in 8 minutes and we needed to wrap this up resulting in a rushed review and signing of paperwork which made my wife and I uncomfortable. Loved the process of buying the car there, closing on the car not so much. More

by jjroxxz Verified Customer Verified Customer

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Cullen was great an Brain was great as he was the last time i purchased a vehicle off him. i'll be back for my 3rd! and my moms soon! time i purchased a vehicle off him. i'll be back for my 3rd! and my moms soon! More

by allen38 Verified Customer Verified Customer

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Brian was great! So helpful and fair! He made the process easy and stress free. So helpful and fair! He made the process easy and stress free. More

by dtaper1787 Verified Customer Verified Customer

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The dealership was nice and friendly, and fast. the only problem is have is with the truck i bought. It was new so realy has nothing to do with the dealership. Have only 600 miles on it and have to the only problem is have is with the truck i bought. It was new so realy has nothing to do with the dealership. Have only 600 miles on it and have to take it back in for service for the second time. More

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Well it was easy, no pressure, test drive was excellent let me go where I could really get the feel of the truck let me go where I could really get the feel of the truck More

by zara487ktm Verified Customer Verified Customer

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Best dealership anywhere. . awesome service department, sales department and great people.. never had a bad experience . awesome service department, sales department and great people.. never had a bad experience More

by pelkey1626 Verified Customer Verified Customer

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I’ve bought 6 cars from Washington Ford and each experience has been easy, and fast! Amazing customer service all around, as well! experience has been easy, and fast! Amazing customer service all around, as well! More

by Melissa Smith Verified Customer Verified Customer

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Excellent place to deal with sales and Service are superb. Best in the area always. superb. Best in the area always. More

by M Golfer Verified Customer Verified Customer

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First time going salesman didn’t even want to start the car for me cause the battery was dead after looking for cars some more I called and talked to a salesman cj and listened to me and answered all my qu car for me cause the battery was dead after looking for cars some more I called and talked to a salesman cj and listened to me and answered all my questions after showing up for my appointment the battery was still dead after the other salesman told me they ordered a battery cj got the car started for me we test drove the car and we really liked it we did the process and left and got a call back 20 mins later that we was approved to set up a time to pick it up he made sure their was a new battery in the car for me before we took the car would highly recommend cj didn’t push or try to talk us out of the car we wanted very pleased with are car More

by thmpsnjon Verified Customer Verified Customer

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Professional and efficient, CJ executed quickly and consequently won the sale. He was astute on understanding my buying style. Finance was efficient and thorough. Solid car buying experience. consequently won the sale. He was astute on understanding my buying style. Finance was efficient and thorough. Solid car buying experience. More

by rimbeyd Verified Customer Verified Customer

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