Tracy Lawson

Barry made the purchase process very easy for us. We were able to get everything done and on the road in one day. We were able to get everything done and on the road in one day. More

by willbolin412 Verified Customer Verified Customer

Report | Print

Knew what I wanted and made purchase effortless and fast. All staff very friendly and professional. All staff very friendly and professional. More

by vipergts2002 Verified Customer Verified Customer

Report | Print

You guys are some good people and you guys treat your customers well and care with kindness and respect for your customers i would recommend friends and family to contact you guys to do business with. customers well and care with kindness and respect for your customers i would recommend friends and family to contact you guys to do business with. ONE Love TO YOU ALL More

by horaceosbourne Verified Customer Verified Customer

Report | Print

Friendly helpful, updated, clean and comfortable environment. All questions answered, minimal time spent going through a thorough process of buying the vehicle. environment. All questions answered, minimal time spent going through a thorough process of buying the vehicle. More

by larrymaggi Verified Customer Verified Customer

Report | Print

No pressure sales … Very personable and caring about needs as well as takes his time explaining the steps in purchasing my new car…. needs as well as takes his time explaining the steps in purchasing my new car…. More

by jteatino243 Verified Customer Verified Customer

Report | Print

Andrea has always gone above and beyond for me. Colin in sales was very professional and never pressured me. Colin in sales was very professional and never pressured me. More

by meyers724 Verified Customer Verified Customer

Report | Print

Cullin and Brian were both excellent salesman. They answered my questions and knew what they were talking about. When the day I picked up my new Ranger, Cullen showed me so many things on the truc They answered my questions and knew what they were talking about. When the day I picked up my new Ranger, Cullen showed me so many things on the truck and how to use them. It was very good at explaining and answering my questions. Tracy on the business side did an excellent job explaining everything. Overall, a very good experience with Washington Ford and it’s employees. I would highly recommend them. More

by fordgary Verified Customer Verified Customer

Report | Print

It was a clean, organized and friendly atmosphere. Everyone was polite. CJ our salesman was wonderful. Left with a 23 Explorer. Everyone was polite. CJ our salesman was wonderful. Left with a 23 Explorer. More

Report | Print

Cullen is a great salesman. Absolutely fantastic experience at Washington Ford. Can not say enough good things about the place. My parents bought from there and so did I. I will Absolutely fantastic experience at Washington Ford. Can not say enough good things about the place. My parents bought from there and so did I. I will always recommend Cullen and Washington Ford. More

by justinrakosky Verified Customer Verified Customer

Report | Print

The experience of buying the car was great while picking up and closing on the car was stressful and disappointing. CJ, Patrick and Brennan were fantastic. They made us a great deal and working with them up and closing on the car was stressful and disappointing. CJ, Patrick and Brennan were fantastic. They made us a great deal and working with them was a pleasure. CJ was wonderful, patient and made us feel at home with no pressure. I loved that part of the experience. Then came the closing. Working with Tracy Lawson was a different story. We sat down to finalize the sale and she starting the process by asking questions about how long we keep a car, miles we drive and so on. Without any indication she was doing so, we were being given a sales pitch for add on service plans. Also initially, the only payments we were given all included different levels of add on service plans. When I asked for the payment without any add on service plan, she acted like I did not understand how closing on a car worked. Once I insisted, she reluctantly gave me the payment without add on service. Once I had that payment, I did listen to her sales pitch and decided to decline add on service as the car was already gold certified. After a 40 minute sales pitch, she commented that they were closing in 8 minutes and we needed to wrap this up resulting in a rushed review and signing of paperwork which made my wife and I uncomfortable. Loved the process of buying the car there, closing on the car not so much. More

by jjroxxz Verified Customer Verified Customer

Report | Print