Tony Bonifazi
Tony Bonifazi at INFINITI of Clarendon Hills
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Tony Bonifazi

Service Manager

INFINITI of Clarendon Hills

415 Ogden Ave
Clarendon Hills, IL 60514

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4.5
91 Reviews

Dealership Experience

13 yrs, 1 mo

Languages Spoken

Spanish Spanish

4.5

91 Reviews

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91 Reviews of Tony Bonifazi

May 20, 2024

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Employee Rating

I just went to the QX 80 RSVP event over at Infiniti of Claredon Hills and I took my mother. Who’s been a long time of a navigator. She doesn’t drive that much but she has replaced so many parts in the car More

by MikeyB
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

May 20, 2024

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So I went to the QX 80 RSVP event with my dad the other day. Do you wanted to try to get my mom to buy a vehicle And get her out of her navigator that had nothing but transmission problems. Well, I was the More

by Castorjay14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andreas Korallus , Peter,james

May 20, 2024

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Employee Rating

So I went to the QX 80 RSVP event with my dad the other day. Do you wanted to try to get my mom to buy a vehicle And get her out of her navigator that had nothing but transmission problems. Well, I was the More

by Castorjay14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andreas Korallus , Peter,james

April 25, 2024

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with 419000 miles on my 2017 QX80 my transmission finally went out. Lucky I bought the unlimited mileage 8 year wrap. New transmission was covered and because I did all my required services with the dealersh More

by MikeyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2024

INFINITI of Clarendon Hills responded

Thank you, MikeyB! We're thrilled to hear that your experience with us has been positive, especially with your high-mileage QX80. It's great to know that our team, including Peter, Mike, and Joe, provided the support you needed. We appreciate your loyalty and are here to help as you aim for another 400k miles! If you need anything else, feel free to reach out.

March 20, 2024

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Dropped my vehicle off for service today. Sales manager for new cars heard that I had a bad experience at a different dealership with my detail in the downtown Chicagoland area. Well, my car More

by MikeyB
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe Fruzyna, Andreas Korallus

Apr 03, 2024

INFINITI of Clarendon Hills responded

Thank you for sharing your positive experience, Mikebussan! It's wonderful to hear that the sales manager, Andreas, took the initiative to ensure your satisfaction by personally detailing your vehicle during its service visit. Their dedication to providing exceptional service, even down to the meticulous care of your vehicle's paint, is truly commendable. We appreciate your recognition of their efforts and are glad to hear that your vehicle now looks brand new despite its mileage. If you ever need further assistance or have any questions in the future, feel free to reach out. We look forward to serving you again!

February 21, 2024

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Amazing service & staff! Namely ,Tony Bonifazi, Mike Harlow and Jan the gentleman in the shop that helped me on my last visit . Jan was knowledgeable, kind and professional! More

by abiman430@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Harlow , Jan in repair shop

Mar 02, 2024

INFINITI of Clarendon Hills responded

We appreciate your positive feedback! Providing exceptional service is our goal, and it's wonderful to hear that Tony, Mike, and Jan exceeded your expectations during your visit. We pride ourselves on our knowledgeable and professional staff, and we're delighted that they were able to assist you effectively. Thank you for choosing Infiniti of Clarendon Hills, and we look forward to serving you again in the future!

February 11, 2024

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I am a loyal customer of Infiniti of Clarendon HIlls and have been working with BIl Mullarkey. I had leased a 2019 QX60 from them in 2019. The lease was up during covid. Bill and Joe were very honest about More

by Shawninthecity
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 02, 2024

INFINITI of Clarendon Hills responded

Thank you for your loyalty and detailed feedback, Shawninthecity! We're delighted to hear about your positive experiences with Bill Mullarkey, Joe Fruzyna, and the rest of our team at Infiniti of Clarendon Hills. It's fantastic to know that they provided you with transparent pricing, helpful advice, and excellent service throughout the entire process, from leasing to purchasing and beyond. We're thrilled that you're enjoying your 2024 Q60 and that it meets your expectations. Should you need anything in the future or have any questions, don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again!

January 10, 2024

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This review is a little late in responding too. I bought my Infiniti from Bermans Infiniti and live in western burbs so since I bought it new Bermans service was a distance but worth it and the dri More

by kenprzybylski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 11, 2024

INFINITI of Clarendon Hills responded

Thank you, kenprzybylski, for sharing your experience and feedback with us. We appreciate your detailed review, and we're sorry to hear about the issues you encountered with the Dunlop tires and the tire rotation charge. It's important to have transparency in service pricing, and we apologize for any confusion regarding the tire rotation charge. Your feedback is valuable, and we'll make sure to address this matter internally to improve our communication and service transparency. We appreciate your recommendation and your business. If you have any further questions or concerns in the future, please don't hesitate to reach out. We're here to assist you and provide the best service possible.

December 22, 2023

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All employees from the front desk to service are very polite and helpful as well as salespeople More

by Ritalantvit
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Vargus

Dec 24, 2023

INFINITI of Clarendon Hills responded

We are thrilled to receive your fantastic 5-star review, Ritalantvit! 🌟 Thank you for taking the time to share your experience with us. We are delighted to hear that all our employees, from the front desk to service and salespeople, have provided you with polite and helpful assistance. We take pride in delivering excellent customer service and ensuring transparency in our pricing. It's wonderful to know that you had a positive interaction with Tony Bonifazi and Jonathan Vargus during your visit. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need any more assistance or have further questions in the future, please don't hesitate to reach out. We look forward to serving you again, and we wish you safe and happy driving! 🚗💨

November 25, 2023

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I've been to several Infiniti Dealership, this is my favorite, they treat you like family. The owner came out and greeted everyone. More

by zazzy477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Korallus, Mike Harlow , Fabian Jaimes, Jeff Zeitler

Dec 05, 2023

INFINITI of Clarendon Hills responded

Thank you, zazzy477, for your wonderful 5-star review of Infiniti of Clarendon Hills! We're delighted to hear that this dealership is your favorite and that they treat you like family. It's fantastic that the owner took the time to greet everyone. Your positive feedback regarding service price transparency, workmanship, service time, and communication is greatly appreciated. If you ever need any more service or have any questions in the future, please don't hesitate to reach out. We're here to provide excellent service, and we're grateful for your support and recommendation!

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