Tony Bernasconi
Tony Bernasconi at Roseville Toyota
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Tony Bernasconi

General Manager

Roseville Toyota

700 Automall Drive
Roseville, CA 95661

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3.6
47 Reviews
3.6

47 Reviews

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47 Reviews of Tony Bernasconi

November 26, 2024

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Employee Rating

They screwed me over. They sold me a vehicle with ten thousand dollars worth of engine Problems.. then when i confronted them they swore up and sown they inspected the More

by DIFFYVICKI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 27, 2024

Roseville Toyota responded

Hello Vicki, I'm truly sorry to hear about your experience and the issues with your vehicle. This is not the level of service we strive for, and I understand how frustrating this must be. We would like to address these concerns directly with you; please reach out at your convenience so we can work towards a resolution if this has not been resolved. Thank you. Branden Rush - Sales Manager - brandenr@rosevilletoyota.com

Nov 30, 2024

DIFFYVICKI responded

I tried reaching out and was hu g up on, told nothing tou can do because i didnt purchase the ridiculous priced extended warranty!! I took the vehicle into Porsche dealership for a oul chain , but before delivering the vehicle to them the check engine light came on.. thats when everyrhing Reviled its colors.. Roseville toyota Offered nothing! They told me they eould not take any responsibility for anything wrong with the vehicle.. its been about 3 or 4 months now and when i reached out for them i had not owned the car for less then two months!! Im still getting the run around!! They wrote me off!! I gave put out over $5.000 dollars snd have another $5.000 in engine problems to be fixed. I havent the money to fix the needed repairs!! Every time i speak with’ a different person the throw each orher ynder the bus making themselves look Like a bunch of lying salesmen out To make a buck off of anyone eho steps on their lot!! Im so sick over this!! Every thing i have broufht to their attention they turn it around like it is my fault and they know nothing because the check engine lifht did not appear so they woukd bot have any knowledge of a single problem when in fact it didnt take a check engine lifht to see some/ most of the problem.. the reason i did not buy the extended warranty was the price was an outrageous joke I don’t think any of their salesman would’ve purchased the extended warranty offered. It was that outrageous crooked salesman that’s what I’m saying now if you’d like to reach out to me to help me with this mess that would be great, but I don’t see that happening. Maybe because I’m public about it. We’ll see. I will definitely write an update so the publican see what they’ve done to help me with this matter l But as of now people, please be aware of this dealership they don’t care what they sell you. They don’t inspect their cars obviously they tell me they do a 10 point inspection, but obviously they didn’t because how could one person miss every single thing that was wrong with his car when they sold me this car they had it wrote down that nothing and I do mean nothing was wrong with this car. How well do they really inspect them or do they inspect them at all? Do they just throw them out on the lot and wait for somebody like me to come along? I’m so disappointed. I’m stuck with a piece of xxxx car that I’m trying to make the most out of. I love my car I just would love it if it didn’t cost me $10,000 to run the way it is suppose to!! Thanks roseville toyota..OH and another thing if this isnt bad enough!! The convinced ne to purchase a ab after cost protective seal which cost me $2,700. The night before i was suppose to bring it back for it to be applied, the servicenan calked me and told me it was already applied to the car priir to me purchasing it.. i said great i will receive a refund. He told me no because the warrenty for this service would be void. I told him since they sell this great seal and its that good i wouldn’t need a warranty since they brag so highly about it!! Well after a month of arguing with them i did get a refund but was told the service man that gave me that information lied to me !! Isnt that funny how they say that about their fellow employees.. after numerous calls and going back and forth they finally issued me a check for the full amount! They wrote me off saying it was past the two months i Had to reach out about the problems.. i reminded them when i brought all this to their attention it was less then two months of owning this car. Approximately 2 1/2 three weeks total time i owned this vehicle was when all the problems surfaced and i reached out for their help! I have everyrhing that was damaged listed out gor my courtesy of Sacramento porsche!!!

Nov 30, 2024

DIFFYVICKI responded

I will be calling today to see what you can do for me!! Im praying it go’s well, but i can not get my hopes up and think they will do the right thing because of how i have been treated up to this point!! Very poorly to say the least!! They have hung up on me, j was told they would return my calls but bever did. When i showed up i was sent away with an appointment to return again to speak with someone. I was sent away to come back several times and i have to drive an hour each direction to return! My time and gas have been wasted without an apology or compensation.

March 13, 2024

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Employee Rating

Everytime i get my service done at Roseville Toyota i am delightfully reminded of the fact that my car, this dealership and its awesome employees are the reason that doing business here is probably the smar More

by BigBadBarbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2024

Roseville Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Michael Ortiz Service Manager

March 07, 2024

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Employee Rating

They told me online I had the car I picked out and everything I brought my down payment went to go sign the papers test drove the car everything and at the last second they said they couldn't give me More

by yvonner239
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 08, 2024

Roseville Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Tony Bernasconi General Manager

September 28, 2023

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Employee Rating

Very polite and knowledgeable staff nice and clean place respectful staff very friendly staff full cooperation with customer More

by NAZIRK19962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 02, 2023

Roseville Toyota responded

Thanks for your feedback on your recent visit to Roseville Toyota. I'm glad to hear that our staff was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Best Regards, Tony Bernasconi General Manager

September 28, 2023

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Employee Rating

Great place to buy your new car. I had an outstanding experience, and they have great selection of inexpensive used vehicles also. Just be patient, it takes time to go thru their pr More

by Newest BZ4x owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 02, 2023

Roseville Toyota responded

Wow! Thank you so much for this great 5-star review. Thanks for choosing Roseville Toyota and helping to share the word about us. We’re here for you anytime! Best Regards, Tony Bernasconi General Manager

October 30, 2022

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Employee Rating

Ronnie was easy to work with and very patient. I would definitely buy another car from toyota More

by ajsargentini
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roman Lupu , Chad Matz

Oct 30, 2022

ajsargentini responded

I wouldn’t go anywhere else to buy a vehicle

March 06, 2022

Dealership Rating
Employee Rating

Always a good experience. Friendly employees, nice surroundings, little cafe is a bonus, good coffee More

by roseville.girl
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Martinez

Mar 07, 2022

Roseville Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Roseville Toyota team. Drive safely, and we hope to see you back again down the road!

January 20, 2021

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Employee Rating

The sales person and his sales manager I have little good things to say! Until I complained to high management did I get results, respect, customer service expected! Tony Bernasconi got involved and everythi More

by jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert walton

November 03, 2020

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Employee Rating

I have been buying Tacoma's from Roseville Toyota for at least 15 years. I lease them for my business and they have been true work horses. Always satisfied with there team of people who make the whole exper More

by Danny B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Linh Nguyen, Jessica Romero

January 23, 2019

Dealership Rating

100% recommended they never let you down all my respect to Verry verry good peoples Recommanded dealer verry helpfull and making you understanding all what you need to just ask they are amazing people and hi More

by BAZIDANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thue Lee , Melissa Cole, Mo Mehmandoust, Termizi Mohamad, Razwan Muhammad, Ray Rangchi, Hamid Rasheed, Long Tran, Marissa Wittmann

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