Tommy Mackey
Tommy Mackey at Napleton Ford of Oak Lawn

Tommy Mackey | Page 4

Service Manager

Napleton Ford of Oak Lawn

6100 W 95th St
Oak Lawn, IL 60453

4.8
90 Reviews
4.8

90 Reviews

Write a Review

Dealership Experience

1 yr, 4 mos

90 Reviews of Tommy Mackey

February 23, 2026

Dealership Rating
Employee Rating

I received awesome customer service from service department, especially Kathy, Tommy and Bill Parks. Bought my car 16 years ago from this dealership and have never been disappointed. More

by Ajs544s
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Parks , Kathy, not sure last name

February 21, 2026

Dealership Rating
Employee Rating

Service manager Tommy Mackey went above and beyond without being asked, fixed well more than the vehicle was brought in for. More

by Dsnicholaou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 20, 2026

Dealership Rating
Employee Rating

Great to know that you care Kathy is a great person very nice you need more people like her More

by brainolivares4
Recommend Dealer
Yes

February 13, 2026

Dealership Rating
Employee Rating

Tommy Mackey did an outstanding job ! !! Explain what I need and about the recall and the service what they will be doing and how long it will take I was very impressed pleased More

by leola watkins newsome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 12, 2026

Dealership Rating
Employee Rating

Service was great. Staff at the service departmentwas very helpful. They did a great job. More

by jorgemarin7881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 12, 2026

Dealership Rating
Employee Rating

Went in there and waited for 1 hour without anyone acknowledging me or saying anything to me More

by ovmalik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 08, 2026

Dealership Rating
Employee Rating

Tommy was great and I felt like he really wanted the best for my vehicle! The waiting area was also very nice and comfortable while I waited for service. More

by faustinewalcott
Recommend Dealer
Yes

February 05, 2026

Dealership Rating
Employee Rating

Didn’t fix my side door and my ladder went missing on my work truck. More

by eric.monroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 01, 2026

Dealership Rating
Employee Rating

I liked the way they were very courteous, attended me fast, Hope to see you on the next Oil change. Thanks More

by silverio.espinoza6973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Timothy Harris

January 29, 2026

Dealership Rating
Employee Rating

Ray Brown is the best! He's gentle, yet firm and is magical with a lube job. More

by GMoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Brown

...
4
...

Dealership Inventory (306 Vehicles)

new 2026 Ford Mustang car, priced at $37,522
2026 Ford Mustang
new
Shadow Black exterior
Automatic
Rear-wheel Drive
new 2026 Ford F-150 car, priced at $53,851
2026 Ford F-150
new
Oxford White exterior
Automatic
Four-wheel Drive
new 2026 Ford Transit-350 car, priced at $64,810
2026 Ford Transit-350
new
Agate Black Metallic exterior
Automatic
All-wheel Drive
used 2016 Ford Explorer car, priced at $16,899
2016 Ford Explorer
used
Magnetic Metallic exterior
Automatic
Four-wheel Drive
new 2025 Ford Bronco Sport car, priced at $37,154
2025 Ford Bronco Sport
new
Gray Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Bronco car, priced at $62,286
2026 Ford Bronco
new
Shadow Black exterior
Automatic
Four-wheel Drive