Tom Moore

Well we just bought a Prius and instead of it being a positive experience it was stressful and rude. We went in with an open thought about new or pre-owned. We never even shown a pre owned anything and j positive experience it was stressful and rude. We went in with an open thought about new or pre-owned. We never even shown a pre owned anything and just kept being told how limited the stock was and how it’s not that big of a difference in price. They undercut the trade in because of an unspecified recall on our truck. We told them multiple times that we had other events we had commitments to that day and asked if we could come back but they just kept pushing us to stay. We had to leave one time and just hope our truck was there when we got back. When we did make it back we said again should we do this another time as we had barely 40 minutes before or next appointment that day, they assured us it would be fine. 40 minutes later we are walking out no closer to the close and feeling like we had to have our truck rescued later. The manager sped us now into financing who when we said we were out of time responded “did we force you to buy a car?!?” Beyond rude. Again tried to walk out and got assailed by the manager who said 5 minutes tops. It was so horrible the finance person just shoved papers at us like we were going to jail and with disdain. I was so late at this point I left my youngest who was getting a car for the first time to deal with the final steps on their own. Honestly I was amazed when I made it home later that afternoon that they had a car at all and didn’t have to get an uber. I am not even going into the hoops I had to jump through to prove we could pay for the car, not finance, pay for out right! Which we did. I am left feeling like we had a root canal, a necessary task but very painful, unpleasant, and expensive. More

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Overall a pleasant experience which Paul made even better by listening to and meeting my needs & wants with respect to lease changeover & new car experience. by listening to and meeting my needs & wants with respect to lease changeover & new car experience. More

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I had a very pleasant experience with the Springfield team and specifically Nik. I had a bit of a unique situation but we were able to make a trade with my previous vehicle so I could walk away with a ne team and specifically Nik. I had a bit of a unique situation but we were able to make a trade with my previous vehicle so I could walk away with a new 25 Toyota Prius Nightshade. I felt like Nik was very honest and professional. He was very patient, down to earth and knowledgable. He even helped me set up my phone and apps in the new car. I love my new car! More

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Awesome customer service. Great deals. Beautiful showroom. Durable vehicles. Awesome salesman. Attend to your needs. Great deals. Beautiful showroom. Durable vehicles. Awesome salesman. Attend to your needs. More

by HJKOFFAJR Verified Customer Verified Customer

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Nick was great to work with and made the experience as great as possible. Overall the dealership made the process very easy. great as possible. Overall the dealership made the process very easy. More

by Bobby Firth Verified Customer Verified Customer

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Very pleasant experience and made the transition smooth and easy. Everyone who helped out were also very kind and informative. and easy. Everyone who helped out were also very kind and informative. More

by WAYNE.RANEIRO Verified Customer Verified Customer

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Anthony was very knowledgeable and friendly to buy my car with. It was a great experience. with. It was a great experience. More

by courtney_bittner Verified Customer Verified Customer

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Everyone was friendly nice and clean love it here. Anthony is a great sales person Anthony is a great sales person More

by CANDYCASSIDY15 Verified Customer Verified Customer

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Paul was the best, he help me with every step of the process. l enjoyed both he and Joel. process. l enjoyed both he and Joel. More

by campamj Verified Customer Verified Customer

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Nik showed me every car I was interested in with fine detail and patience. I didn’t feel rushed or bullied into buying anything. When the loan company came in with a high interest rate, Nik and Tim sprun detail and patience. I didn’t feel rushed or bullied into buying anything. When the loan company came in with a high interest rate, Nik and Tim sprung into action and did everything in their power to get my monthly payment were I felt comfortable paying each month. Conicelli Toyota really is a nice place to do business. Shout out to the finance department as well for almost closing me on the warranty. If I didn’t work in the auto industry I definitely would got it because it’s worth it if you don’t have access to discounted parts and labor. More

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