Tom Moore

I have mixed feelings about my experience here. On one hand, the initial communication with the dealership was flawless. From the start until I was assigned my salesperson, Nick, everything was han On one hand, the initial communication with the dealership was flawless. From the start until I was assigned my salesperson, Nick, everything was handled with total professionalism. Nick was fantastic—attentive, respectful, honest, and highly communicative. He even went above and beyond to help me set up the vehicle’s tech for my maiden drive. If it were just based on Nick, this would be a 5-star review. HOWEVER, my experience with the Financial Manager was extremely disheartening and, frankly, revolting. He lacked basic respect, empathy, and the patience required to explain the details of a major loan. His massive ego and lack of understanding left me feeling agitated and unwelcome. Instead of feeling supported during a significant purchase, I felt pressured to stop asking questions just so I could escape the room as quickly as possible. It is a shame that such a talented salesperson like Nick is represented by someone so unprofessional in the finance office. Someone with that level of agitation and lack of customer empathy has no business being in a position of authority at a reputable dealership. Because of the financial office experience, I cannot give more than 2 stars. More

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I recently purchased a car from Toyota, and I couldn’t be happier with the experience. Maria Garnett was absolutely amazing — friendly, knowledgeable, and patient throughout the entire process. She took the happier with the experience. Maria Garnett was absolutely amazing — friendly, knowledgeable, and patient throughout the entire process. She took the time to answer all my questions, made sure I felt comfortable with my decision, and helped me find the perfect car for my needs. Tom Moore handled all the paperwork quickly and professionally, making the final steps smooth and stress-free. Together, Maria and Tom made buying my car a truly easy and enjoyable experience. If you’re looking for top-notch service and a team that genuinely cares, I highly recommend visiting Toyota and asking for Maria and Tom. They make the whole process feel effortless More

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Highly professional, very courteous. All personnel work to satisfy the customer. This is the only dealership I would use for a car purchase. All personnel work to satisfy the customer. This is the only dealership I would use for a car purchase. More

by GRANJ04 Verified Customer Verified Customer

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Paul Santa Barbara was excellent and made everything very clear. There was no pressure and all questions were answered professionally. clear. There was no pressure and all questions were answered professionally. More

by michaelpierangeli Verified Customer Verified Customer

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Maria was very helpful and understanding, i left with the car i went in mind with and she stood with me and my husband until the end past work hours . car i went in mind with and she stood with me and my husband until the end past work hours . More

by rjimenez5 Verified Customer Verified Customer

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Staff are always pleasant and helpful. Dave Sen is excellent at what he does. Very knowledgeable about the product. Patient and kind. Tom Moore is a mature, funny and kind man. Knowledge Dave Sen is excellent at what he does. Very knowledgeable about the product. Patient and kind. Tom Moore is a mature, funny and kind man. Knowledgeable and supportive. More

by rwalters6 Verified Customer Verified Customer

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Anthony is outstanding and makes the experience very easy. I am not a fan of the entire experience and he made a hugh difference in how I view the experience . Hopefully he will be there in 3 years when easy. I am not a fan of the entire experience and he made a hugh difference in how I view the experience . Hopefully he will be there in 3 years when I have to do it again. More

by IJK172 Verified Customer Verified Customer

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Nick was very informative and answered all my questions. He was patient and did not pressure us about buying a car. He was patient and did not pressure us about buying a car. More

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The help and patience they had was amazing they were there for me every step of the way there for me every step of the way More

by charsmail Verified Customer Verified Customer

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3rd vehicle with Nik. It's tough to find salespeople that are genuine and trustworthy. Nik and this dealership have fulfilled those expectations. Highly recommend. It's tough to find salespeople that are genuine and trustworthy. Nik and this dealership have fulfilled those expectations. Highly recommend. More

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