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Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 7 mos
Industry Experience
38 yrs, 2 mos
731 Reviews
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731 Reviews of Tom Lood
March 11, 2026
Eddie is awesome, others I interact with less are likely the same. All provided good and timely advice. the same. All provided good and timely advice. More
by pdyaz
Verified CustomerOther Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Jenny Ruiz, Elena Ekosidekas
February 18, 2026
Excellent customer service from everyone I encountered at the service center. My service advisor provided uick and frequent status updates for my vehicle. the service center. My service advisor provided uick and frequent status updates for my vehicle. More
by Z
Other Employees Tagged: Cindi Link, Jenny Ruiz, Elena Ekosidekas
January 29, 2026
I have been coming to Autohaus for well over 20 years. Their service is great and the people who work there are always super nice. In particular, Tom Lood is my service manager. He is awesome, both knowl Their service is great and the people who work there are always super nice. In particular, Tom Lood is my service manager. He is awesome, both knowledgeable and goes above and beyond to help. Cindy Link is also a huge asset. She is so kind and always has a smile on her face. I would highly recommend the dealership to all my friends, family and clients. More
by SUSANMAMAN
Other Employees Tagged: Cindi Link
January 05, 2026
My experience with Tom - from start to finish -was amazing!. He took a situation that would have been stressful and turned it around with his kind and professional service. Thank you so much Tom! amazing!. He took a situation that would have been stressful and turned it around with his kind and professional service. Thank you so much Tom! More
by simsusan
January 01, 2026
very attentive and friendly. Tom took a lot of timw to get me what i needed. Tom took a lot of timw to get me what i needed. More
by RS2
Other Employees Tagged: Ken Dunaway, Cindi Link
December 25, 2025
Ryan is a trusted advisor and always goes above and beyond to ensure all three of our car’s maintenance is kept on track and helps with our crazy schedules. We are grateful to have his as our advisor. beyond to ensure all three of our car’s maintenance is kept on track and helps with our crazy schedules. We are grateful to have his as our advisor. More
by AGIGLIO
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern, Matt Hoyt, Jenny Ruiz, Nansy Velev , Wellington
December 06, 2025
Tom Lood is great keeps me on top of repairs. Makes experience painless. Service is great Makes experience painless. Service is great More
by Bolgerlaw
Other Employees Tagged: Cindi Link, Jenny Ruiz, Elena Ekosidekas
December 03, 2025
I had a very good clean and well communicated experience thanks to Tom. I would have preferred it cost less but assume the quality of the service will outlast the expense. thanks to Tom. I would have preferred it cost less but assume the quality of the service will outlast the expense. More
by dan_braasch
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