Tom Lood

Todd is always kind, professional, and is the only reason I go to Autohaus. My car is in good hands and I am taken care of in an efficient manner! It was my first time meeting Jenny and she is very kind and I go to Autohaus. My car is in good hands and I am taken care of in an efficient manner! It was my first time meeting Jenny and she is very kind and personable. Thank you Todd and Jenny! More

by Hina Ahad Verified Customer Verified Customer

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Service at Autohaus on Edens is great. Tom Look, the service advisor, is really customer focused. His communications were great - told me what services car needed, how much it would cost Tom Look, the service advisor, is really customer focused. His communications were great - told me what services car needed, how much it would cost, and when it would be done. Also handled the loaner car and actually called me when service was completed so that i could pick up my car. I highly recommend Autohaus on Edens if you are looking to get your Mercedes serviced More

by ETROLLEY Verified Customer Verified Customer

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Tom Lood makes the entire process easy. A loner, frequent updates and prompt service. I come to the dealership because of him. A loner, frequent updates and prompt service. I come to the dealership because of him. More

by Bolgerlaw Verified Customer Verified Customer

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Tom Lood wrote up my order. He is a perfect example of how a quality and exceptional service writer becomes an excellent public relations person for a dealership. He was very th He is a perfect example of how a quality and exceptional service writer becomes an excellent public relations person for a dealership. He was very thorough in discussing what was needed, as well as the cost involved. It’s employees such as town that will keep a customer coming back for both cars in service to a dealer. More

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I have dealt with Tom Lood every time for service. He is exceptional and the service and accommodations are exceptional. He is exceptional and the service and accommodations are exceptional. More

by drferguson Verified Customer Verified Customer

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The people and service have been consistently excellent and expensive (consistent with my expectations); however, the car wash facility is horribly under-engineered, closes every time the temperature is be and expensive (consistent with my expectations); however, the car wash facility is horribly under-engineered, closes every time the temperature is below 45 degrees (or for no reason whatsoever) and routinely takes from 30-45 minutes (way too long for a quick exterior only wash). I have called to check if it was open before driving there - only to find that it is closed when I arrived 10-15 minutes later, leaving me angry and frustrated. I have waited for over an hour on multiple occasions for no good reason. By contrast, BMW just a few blocks away turns around cars in about 15 minutes no matter how long the line may be. A good friend that has also owned 3 Mercedes told me that I would HATE the car wash service before I bought my first care there; he was absolutely correct. More

by THANDLER Verified Customer Verified Customer

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This service center provides great, quick, and friendly service every time. The people are friendly which is a huge plus. Any issue that I may have with the vehicle is quickly looked into and corrected. service every time. The people are friendly which is a huge plus. Any issue that I may have with the vehicle is quickly looked into and corrected. More

by Emloover Verified Customer Verified Customer

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Tom Lood made a problem vanish with no inconvenience His communication and his personal touch were outstanding His communication and his personal touch were outstanding More

by Bolgerlaw Verified Customer Verified Customer

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Tom Lood, Cindy Link and Ken Dunaway are exceptional. Service and communication are excellent. They take the time to explain any service items. Service and communication are excellent. They take the time to explain any service items. More

by lewsmailbox Verified Customer Verified Customer

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I just bought the car and did not need all the works and definitely did not need new wiper blades and they did not put any fluid in the window washer tank! Believe me when I say personnel friendly But I f definitely did not need new wiper blades and they did not put any fluid in the window washer tank! Believe me when I say personnel friendly But I felt ripped off and shared it with all of my Mercedes owning friends. I am planning on dumping this car and getting a Genesis More

by Mary Anselmo Verified Customer Verified Customer

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