Check out Tom Lood's reviews on DealerRater

October 31, 2025

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Employee Rating

The staff are the best. They always welcome me in with a smile, respect, and professionalism. Tom Lood especially always takes great care of me. He's always giving me hon They always welcome me in with a smile, respect, and professionalism. Tom Lood especially always takes great care of me. He's always giving me honest and practical solutions, and not trying to oversell anything. Exceptional service. More

by robino1130

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jenny Ruiz, Nansy Velev

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Nov 06, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

October 31, 2025

Dealership Rating

Employee Rating

Rob our salesman was great. Will refer people his way as well as to the dealership. Tom in servicing is incredible too. Will refer people his way as well as to the dealership. Tom in servicing is incredible too. More

by mken0421

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rob Debosko

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Nov 06, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

October 21, 2025

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Employee Rating

Service was flawless,however the communication about pick up should be improved,I was told to pick up a car at 2:00pm but it wasn't ready til 5:00pm so I had to make the trip twice. up should be improved,I was told to pick up a car at 2:00pm but it wasn't ready til 5:00pm so I had to make the trip twice. More

by PLUSTAXBO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cindi Link

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October 03, 2025

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I have been a customer of Autohaus for over 40 years. They have always done a great job for me. They have always done a great job for me. More

by WIEUTER

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 22, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

September 29, 2025

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Employee Rating

Very professional and hassle free! ! Got the car back at the promised time!! Charges were well explained by the service manager!! ! Got the car back at the promised time!! Charges were well explained by the service manager!! More

by DEBUBAGCHI504

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jenny Ruiz

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Oct 22, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

September 11, 2025

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Employee Rating

Though issue wasn’t duplicated, Tom and team ensured my AC worked properly before returning car AC worked properly before returning car More

by GBIHIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cindi Link, Nansy Velev

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September 11, 2025

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Tom is the best, very professional and fast, he is the reason I keep coming back reason I keep coming back More

by lorge96

Verified Customer

Recommend Dealer

Yes

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Sep 16, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our Tom Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

August 29, 2025

Dealership Rating

Employee Rating

Very accommodating and they were a pleasure to do business with . It was a Very smooth transition. business with . It was a Very smooth transition. More

by JACC714

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 30, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

August 28, 2025

Dealership Rating

Employee Rating

Service is courteous and generally prompt, The service is generally prompt. Tom has alwayss been prompt and friendly. is generally prompt. Tom has alwayss been prompt and friendly. More

by hmk719

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 30, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

August 13, 2025

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Employee Rating

Clean and accommodating. Friendly and knowledgeable. Precise and experienced. I was very happy with my experience. Friendly and knowledgeable. Precise and experienced. I was very happy with my experience. More

by dan_braasch

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 30, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.