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Tom Ikert
Tom Ikert at Heiser Ford Lincoln

Tom Ikert

Parts Rep

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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5.0
12 Reviews
5.0

12 Reviews

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12 Reviews of Tom Ikert

March 14, 2025

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Employee Rating

I had a great experience bringing my car in to have work done it was very easy and time efficient. More

by austincowart0531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Lopez, Alex Serak, Chad Formico, Gordon Custer, Jacob Frank, Peyton Formico, Ellianna Haliga, Philip Stam

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Mar 14, 2025

Heiser Ford Lincoln responded

Dear Austin, Thank you for your business! We look forward to assisting you in the future with any of your service needs!

March 06, 2025

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Employee Rating

Great customer service and wonderful at keeping me informed the entire time my car was in the shop More

by austincowart0531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Lopez, Alex Serak, Tony Perkins, Chad Formico, Gordon Custer, Jacob Frank, Ellianna Haliga, Philip Stam , Joseph Vicari Jr.

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Mar 06, 2025

Heiser Ford Lincoln responded

Dear Austin, We are so glad you had a positive customer service experience at Heiser Ford Lincoln. We always want our customers to feel informed throughout their service appointment. Thank you for your business!

February 09, 2025

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Its always a pleasure to bring my vehicle to Heiser Ford Lincoln. My needs were taken care of the very same day. More

by Wijunquer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, David Lopez, Alex Serak, Tony Perkins, Gordon Custer, Jacob Frank, Ellianna Haliga, Gary Smith , Joseph Vicari Jr.

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Feb 09, 2025

Heiser Ford Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

January 31, 2025

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I was extremely pleased how everyone at Heiser Ford was so courteous to me. they were incredibly efficient and very considerate of my time. More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, David Lopez, Alex Serak, Tony Perkins, Brian Crandall, Chad Formico, Gordon Custer, Ellianna Haliga , Joseph Vicari Jr.

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Jan 31, 2025

Heiser Ford Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

January 23, 2025

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One of the best experiences I’ve ever had with a dealership would definitely recommend to family and friends More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, David Lopez, Alex Serak, Tony Perkins, Chad Formico, Gordon Custer, Jacob Frank, Ellianna Haliga , Joseph Vicari Jr.

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Jan 24, 2025

Heiser Ford Lincoln responded

Thank you for the kind words for our team, Austin! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

January 17, 2025

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Excellent service every time I take my car there it is a positive experience so I keep going back. More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, David Lopez, Alex Serak, Tony Perkins, Chad Formico, Gordon Custer, Ellianna Haliga , Joseph Vicari Jr.

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Jan 17, 2025

Heiser Ford Lincoln responded

We are very happy to have provided you with such a positive experience, Austin! We sincerely value your business and look forward to your next visit. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

December 09, 2024

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Employee Rating

Great customer service and very time efficient. The lube tech Austin and advisor Toni were wonderful. More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Serak, Tony Perkins, Gordon Custer , Joseph Vicari Jr., Michael Wemmer

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Dec 09, 2024

Heiser Ford Lincoln responded

It's great to hear that Austi9n and Toni were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Ford Lincoln! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

December 09, 2024

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Employee Rating

Phil is the greatest lube technician I’ve seen at this dealership. All of the service advisors helped me with everything needed. 11/10 would recommend. They actually let me pull my harley in. When they s More

by ford enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, Alex Serak, Tony Perkins, Gordon Custer, Jesus Vazquez , Joseph Vicari Jr., Michael Wemmer

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Dec 09, 2024

Heiser Ford Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phil met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

October 29, 2024

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I traveled from NJ to buy a Mustang and they made sure that I had everything that I needed before I left. Meagan was very helpful and knowledgeable . The battery was dead and your mechanic worked Kate More

by douglas_s_clark
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Gordon Custer, Jesus Vazquez, Meagan Jones, Bassim Farhoud, Jacob Frank, JohnPaul "JP" Scala

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Oct 29, 2024

Heiser Ford Lincoln responded

Thank you so much for your excellent review, Douglas! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

August 19, 2024

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Employee Rating

Nice experience, pleasant and comfortable environment. I would recommend this facility to anyone whether they own a Ford or not. More

by Bowl14x300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gordon Custer , Derrick Bey

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Aug 19, 2024

Heiser Ford Lincoln responded

We are pleased to hear Tom provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

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