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42 Reviews of Todd Pluger
March 29, 2025
I would not recommend getting your car serviced at this location I was not told the customer service person that was assigned to my recall visit was on lunch. I was waiting for a courtesy shuttle to pick location I was not told the customer service person that was assigned to my recall visit was on lunch. I was waiting for a courtesy shuttle to pick me up from a local store after being told my car was ready. I was told in a text my car was ready after being told two different time lines which was not the problem but it started the incompetent and horrible customer service afterward. When the CSA texted me my car was ready I texted back “ok I will need a shuttle back to dealership. “ Up to that point the interaction texts were within a consistent return that didn't keep me guessing. 20 minutes later after waiting outside the store for a shuttle because I didn't want to miss it. I texted my CSA a question of how long do you think the shuttle will be. Not a big deal I just can wait but could have gone next door to eat and sit down. No response. Around 10 minutes later I texted Hello! And no response. I ended up calling the Toyota repair number and was told CSA had gone to lunch and it had been 40 minutes of no response or time given for a wait. I didn't mind waiting. I just wanted someone to tell me when a shuttle was coming. I didn't care how long I just needed to see if I had time to go next door, sit down and eat while I wait. But since my CSA failed to text me she was going to lunch and no one would be available to take care of any questions ( I felt abandoned ) After calling them into my 40 minutes of no one responding because the manager said they don't check their texts all day why do I feel I am more important than the other people waiting on a shuttle I knew I was talking to an incompetent, horrible customer service person that I described his CSA as. It made sense why she dropped me with no responses because her manager has taught her the customer doesn't matter. Communication with the customer and timelines do not matter. I was even told by the CSA person on the phone that she would have my CSA person text me even though she told me she was on lunch. How long? Who knows? She said she would have someone from the courtesy shuttle text me when on the way. I never received a text back from the CSA even after her lunch. Because according to her manager who didn't even tell me he was the mgr. He was not talking to me because I called her names. So here are the names I called her from my experience of no text for 40 minutes, no phone call from the courtesy shuttle until 1 hour and 15 minutes to say they are on their way only after I call again the second time after an hour of being dropped from any communications from my CSA person. Incompetent and horrible service. I had no idea what to do because according to the “manager” they think I thought I was better than all the other people waiting before me. He didn't hear the part where the frustration is. The frustration of being dumped by the CSA while she went to lunch and I feel stranded at a local store where I was waiting for my car to be fixed so the courtesy shuttle had taken me there. When I arrived back at the repair section. The manager got angry “ he was angry” because I called the CSA incompetent and had horrible service. He said he wasn't talking to anyone that calls people names. He gave me a 1800 to the TOYOTA Distribution center in Texas when I asked to speak to someone He didn't even reveal he was the mgr when I stepped away from releasing my paperwork. I went inside to ask about management and they pointed to the person who was pretending he was just a CSA booth repair person. I went back to the Booth B and I felt as if I was trying to calm him down because he talked over me with look at your texts they are back to back no one can respond in demand like that. I said she was on lunch and she didn't tell me. Plus he said Im not talking to you. Once again Incompetent & horrible service and the manager's temper couldn't handle a customer's experience feedback. More
by SANDRASMITHAYALA
Verified CustomerOther Employees Tagged: Katie Fuller
March 01, 2025
excellent service all around! would not go anywhere else to purchase and service my toyotas would not go anywhere else to purchase and service my toyotas More
by toyo480
Other Employees Tagged: Rob Smith, Austin Meek, Zach Claybrooks, Merrick Shaw, Gregory Munroe, Bernard Faulk, Brad Magerl, Simon Chan, Jeff Silvers
February 27, 2025
Both the service representatives were on point. I was called when the work was completed on my truck, i when over to pay, and i was out and on my way. I was called when the work was completed on my truck, i when over to pay, and i was out and on my way. More
by TYWAUGH
Other Employees Tagged: Katie Fuller
February 17, 2025
Carlos and Manger of Toyota are horrible! Get up to date with technology Cobb Toyota Get up to date with technology Cobb Toyota More
by sheylawilliams
Other Employees Tagged: Rob Smith, Steve Clark, Carlos Ortega , Jason Wade, Merrick Shaw
February 14, 2025
The dealership was amazing and the employees were very patient and understanding! They helped me with all my troubles and provided excellent service! patient and understanding! They helped me with all my troubles and provided excellent service! More
by Sean Drake
Other Employees Tagged: Raven
February 13, 2025
TODD and his team did a did an excellent job! ! will be back for all of my service work! thanks! ! will be back for all of my service work! thanks! More
by SANDYSPRINGS
Other Employees Tagged: Simon Chan
January 29, 2025
Simon needs to be better at dealing with customers he needs training in tone of voice needs training in tone of voice More
by LINDAWELLSANDT26
Other Employees Tagged: Zach Claybrooks, Simon Chan
January 22, 2025
I’ve been to a lot of dealerships around the country and I can say few to none will have the Fixed Ops Director on the service drive working hand in hand with the customers, advisors, and porters to ensure I can say few to none will have the Fixed Ops Director on the service drive working hand in hand with the customers, advisors, and porters to ensure business is running smoothly for everyone. Todd does a great job of setting an example and being a leader. I was a little pressed for time on my visit and everyone did a great job of ensuring I was out of there quickly. More
by johnshuford
Other Employees Tagged: JC Cooper
January 15, 2025
Called and made an appointment. Showed up next day 10 minutes early. Was told I had no appointment. Received and email saying service had been performed even though I’d never been t Showed up next day 10 minutes early. Was told I had no appointment. Received and email saying service had been performed even though I’d never been there. Was told it would take 45 minutes. I left an hour and a half later. They had not started and could not tell me when they would, More
by JACKSON3812
Other Employees Tagged: Carlos Ortega , Jeff Silvers
