Tina Dickenson

Service with a smile and when they said the car be ready and it was ready I thank you guys for all that you do and it was ready I thank you guys for all that you do More

by WALLACELIFE Verified Customer Verified Customer

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Fast courtesy service. Everyone is professional and very nice! Definitely will be back here again! Everyone is professional and very nice! Definitely will be back here again! More

by dgilbert0177 Verified Customer Verified Customer

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Very professional. I love Tina my service rep. She is always on top of things I love Tina my service rep. She is always on top of things More

by richard.mooreluvchell Verified Customer Verified Customer

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It took a while to figure out the issue But now my vehicle is running great! vehicle is running great! More

by akvatoothfiary Verified Customer Verified Customer

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Great service provided by the Southern team. Tina is courteous and manages well ... I received professional, timely service on a busy Saturday! Tina is courteous and manages well ... I received professional, timely service on a busy Saturday! More

by SPILLMEIER Verified Customer Verified Customer

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Good customer service friendly and professional communication with customer is very good recommend this location for your vehicle communication with customer is very good recommend this location for your vehicle More

by BRYANAHAYWOOD Verified Customer Verified Customer

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Our journey began in December of 2023 when the truck was brought in for three recalls. A software update, high pressure fuel pump and tailgate latch replacement. The latch was the only part replaced. App brought in for three recalls. A software update, high pressure fuel pump and tailgate latch replacement. The latch was the only part replaced. Apparently there is no software update available yet and the HPFP needed to be ordered. There is a national shortage and dealerships are only able to order a few a month. Jump to March. Called them for an update and the fuel pump was never ordered. Was told they would get it ordered that day and call back with an update once it’s in. No call back by the end of May so I reached out and was told the truck would need to be brought back in so they can confirm that the fuel pump is needed. It’s a national recall and the truck was already seen so this is absolutely ridiculous at this point. Spoke with manager who stated he would get it ordered without having to bring it back in. Now we’re in July and called again for an update… again our records did not show the pump ever being ordered. The service writer stated she would get it ordered that day. Now we’re at the end of September 2024 and called again PART WAS NEVER ORDERED. Service records showed none of this and no updated information. Spoke with a manager again and confirmed it would be ordered and they would call us back in a week or so once it comes in. Low and behold the next time we called (a week later it was in) and an appointment was scheduled for today (October 3rd 2024) and a loaner vehicle will be provided since it was a recall. I arrived at the dealership for drop off and met our new service writer (stated he’s been here a month) who confirmed the HPFP was in. New problem is that the woman who handles the loaner vehicles was not in so I could not be provided one. I was told I would get a call tomorrow (October 4th to bring it back and a loaner would be ready as long as the lady who handles that comes in) Friday came and went and again no call. So if the person who handles loaners is out, half the dealership apparently comes to a halt and they stop taking in vehicles because no one else is capable of setting up a loaner. So here we are, 10 months later with absolutely no resolution to a recall and some of the worst customer service I’ve had with any dealership. At this point I have escalated this to dodge corporate customer service as well as the FCA Customer Assistance to open a case. For anyone else who is having issues with this dealership, I urge you to call the FCA at 1-800-992-1997 and open a case as well. More

by Jasonsrussell Verified Customer Verified Customer

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The service department employees are always conscientious and efficient.. I have never had to return because my previous service needed re-servicing!! Thank you for always going the extra mile!! You're much and efficient.. I have never had to return because my previous service needed re-servicing!! Thank you for always going the extra mile!! You're much appreciated!! More

by CLYNNIE620 Verified Customer Verified Customer

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First i would like to say: Please view negative reviews first, you’ll be surprised how RECENT and Frequent they get them..don’t hide behind false reviews. Tina Dickenson is VERY RUDE and bad attitude. A first, you’ll be surprised how RECENT and Frequent they get them..don’t hide behind false reviews. Tina Dickenson is VERY RUDE and bad attitude. And if she doesn't hear what she wants shell talk over you and make threats. I had a question about my warranty and the coverage... As soon as i would speak she would speak over me. i calmly explained to her that I'm just trying to understand what is covered and what is out of pocket... Her response was, "What im not going to do is call your warranty company and tell them that your bald tire is due to poor suspension...which won't cover your tire.. but i WILL do that if you want to keep asking questions. and get more money added to your Out-of-pocket cost.." that's a THREAT.. If i keep asking questions, she'll lie to the warranty company so i have more tacked to my bill??? excuse me? You're going to hold quality work and money over my head? What choice do i have to make...So i said please do what’s necessary and said have a great day. I understand customer service sucks and you deal with difficult people daily but your customer service... and a manager. Very surprised how poor Tina Dickenson, the customer service manager, represents Southern Auto Group. More

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The repair shop has tried to fix my car multiple times without success. As of now, there is a bill for nearly $1400 for parts and labor that were done because they made a mistake. I’m being told that it’s without success. As of now, there is a bill for nearly $1400 for parts and labor that were done because they made a mistake. I’m being told that it’s my responsibility to pay for the repair that did nothing to fix my car. I’m waiting to hear from corporate regarding “next steps”. To make matters worse, there is ZERO chance of getting someone on the phone rather it be sales or service. They don’t respond to voicemails or texts. This is the worst experience I’ve ever had in my 45 years of life. At this point I just want my broken car back and my bill wiped clean. More

by ramseytamimi Verified Customer Verified Customer

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