Timothy Lawhorn

A very comfortable atmosphere to shop for a car. Tim was very professional and respectful of our needs and time frame. I rolled in with a trade in that was sputtering and had an engine light on an Tim was very professional and respectful of our needs and time frame. I rolled in with a trade in that was sputtering and had an engine light on and they still gave me a very fair value for it. More

by BSchroeder0 Verified Customer Verified Customer

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I had been speaking with one of the sales managers as well as a sales associate for the last 10 days over the phone. During that time we worked out numbers for a vehicle we just needed to talk about the well as a sales associate for the last 10 days over the phone. During that time we worked out numbers for a vehicle we just needed to talk about the trade price. I let them know that I was upside down on my trade so it wouldn't be worth anyone's time if they couldn't come close to paying it off. When I told them what another dealer offered me they said they could definitely beat It and would do the best they could to pay it off. I took time out of my work day to make the 30 minute drive to Kia of Port Charlotte. When I got to the dealership, the two gentlemen that were helping me were not there. Even though I told them I was coming. A young man tried to assist me with no luck. He brought his sales manager out who approached me with a smug look on his face. When I explained to him what my communication had been he told me that they cannot beat what the other dealership offered. I asked why would they waste my time and tell me one thing on the phone but something different in person. The classic bait and switch. As I kept trying to explain my side the sales manager just stood there looking at me with the smug look and a smartish grin. I finally had enough and told them that with this type of service, not only would I not be coming back but I would never do business with them again. When the sales manager said that's fine I said and it's mostly because you're acting like a b****. He threw me out of his dealership yelling and calling me names. Then proceeded to tell me "good luck with your negative equity somewhere else". I asked for the sales manager's name but the two "guards" at the door refused to give it to me and told me to leave or they would call the cops and have me trespassed. I have been purchasing cars for nearly 30 years and previously worked in the car business and have never experienced such poor customer service in my life. I do not recommend this dealership to anybody. This is the same dealership that 5 years ago messed up my trade in payoff and sacked me with an $11,000 bill to the finance company. They are con artist that will steal your money and promise you the world but will give you nothing but headache. More

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Tim Lawford is awesome dealer rep. Professional in all aspects of the industry. Kia of PC Professional in all aspects of the industry. Kia of PC More

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Everyone there is very friendly. They will answer all your questions from start to finish. They will answer all your questions from start to finish. More

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Timothy and Noel were professional and expeditious with the sale. Dealership showroom was clean and accommodating. the sale. Dealership showroom was clean and accommodating. More

by Johnreitenbach Verified Customer Verified Customer

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Dealer is very nice, salesman were very nice, sat and talked to us while paperwork was getting around. Gave us many options to look at and drive, not pushy at all. talked to us while paperwork was getting around. Gave us many options to look at and drive, not pushy at all. More

by mikeyvandam Verified Customer Verified Customer

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Tim Lawhorn attentively, calmly and kindly listened to my needs. Tim is happy in his job and confident in the quality of KIA vehicles and services. He demonstrated how a KIA Sportage could meet my needs. No needs. Tim is happy in his job and confident in the quality of KIA vehicles and services. He demonstrated how a KIA Sportage could meet my needs. No hype and no pressure allowing me to focus on the Sportage. The Sportage sold itself which is what I felt Tim knew it would do. I felt I made a good decision with my purchase, trusting Tim as an available, knowledgeable contact. Donnie Amrhein is KIA’s “goodwill ambassador.” More

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Tim did a great job with the sale of the vehicle, your finance dept has alot of work to do. Extremely slow process for a cash deal, tried to high pressure sale of add ons even though i said we did not wan finance dept has alot of work to do. Extremely slow process for a cash deal, tried to high pressure sale of add ons even though i said we did not want anything. That end of your dealership is lacking. More

by Dcabot Verified Customer Verified Customer

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Straight forward transparent helpful when face to face with Tim L. Initial phone contact with “concierge” was difficult. with Tim L. Initial phone contact with “concierge” was difficult. More

by HENEBI Verified Customer Verified Customer

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Excellent experience, outstanding customer service. Got me a great deal, don’t doubt letting them take care of your needs. Got me a great deal, don’t doubt letting them take care of your needs. More

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