Timothy Hardway

This dealer gets a 1 out of 10. Left my Cadillac Liriq for service for 9 days while I was on a business trip in Europe. When I returned back from the airport the car was not touch, Left my Cadillac Liriq for service for 9 days while I was on a business trip in Europe. When I returned back from the airport the car was not touch, was not moved. They said they "got busy with other customers and didnt have any technicians who were trained on electric cars. On another occasion I showed up for an scheduled appointment and they said they didnt have technician to service so I needed to come back. The dealership is way out of my way so I tried North Bay Cadillac in Manhasset and they told me it would be 2-3 months to get an appointment. Basically they were saying that since I didnt buy the car there they were not interested in helping me. I escalated the issue to GM Executive Team with no help - here is the contact person who tries to help: Kelly | Cadillac Executive Resolutions | 1-800-333-4223 cadillacexecutiveresolution@gm.com Then the other day the sales person called me since my 24 month lease is coming due end of next month asking me to come in to look at a new car... xxxxx of steel! I would never buy another car from Paul Conte - only interested in selling cars and can care less about customer service! Im running back to my BMW dealer as fast as possible. STAY AWAY!!!! More

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The whole team at Conte is terrific! The process was transparent and easy. I would highly recommend them. The process was transparent and easy. I would highly recommend them. More

by coachglynn Verified Customer Verified Customer

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Paul Conte Cadillac is the best dealership around. I just purchased a XT5 Sport and the purchase was smooth from beginning to end. My sales person Frankie was knowledgeable and professional. Omar in f I just purchased a XT5 Sport and the purchase was smooth from beginning to end. My sales person Frankie was knowledgeable and professional. Omar in finance was also a pleasure to work with. Lauren was helpful and Tim was excellent. If you're interested in purchasing a Cadillac go to Paul Conte Cadillac. More

by JAZZYG56 Verified Customer Verified Customer

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All involved with my purchase were kind and personable. Everything went smoothly from beginning to end. Everything went smoothly from beginning to end. More

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Very attentive super nice and explain the breakdown of charges with out hesitation did feel like I was being upsold charges with out hesitation did feel like I was being upsold More

by jatorres0720 Verified Customer Verified Customer

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Paul Conte Cadillac is the best dealership around. Sales and service are excellent. My recent purchase of my XT5 Sport was smooth from beginning to end. Sales and service are excellent. My recent purchase of my XT5 Sport was smooth from beginning to end. More

by JAZZYG56 Verified Customer Verified Customer

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The service was great. I will recommend to others. I felt like I got VIP service. I will recommend to others. I felt like I got VIP service. More

by Napasha61 Verified Customer Verified Customer

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RUN Do not walk to this professional superstar Cadillac dealer! From the moment I walked in I felt I was treated with kit gloves, respect & honesty. The sales team and office staff seem genuinely happy to dealer! From the moment I walked in I felt I was treated with kit gloves, respect & honesty. The sales team and office staff seem genuinely happy to accommodate all of my needs. It was so refreshing to feel the warmth and knowledge this staff has. Pat answered every question I had and showed great patience and professionalism. Omar helped me get the best rate possible, even better than my own bank! I had the pleasure of meeting Tim Hardway the general manager and he helped seal my confidence in this awesome team! The best car buying experience ever! Thank you Paul Conte you are all amazing! I am now a lifelong Cadillac customer :) More

by geraghtygals Verified Customer Verified Customer

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Very smooth experience at this dealer. Keith was responsive and informative. I’d definitely return in the future. Keith was responsive and informative. I’d definitely return in the future. More

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I had a great experience everyone made. Danny was great and so was Omar . I be back again Danny was great and so was Omar . I be back again More

by labushgary Verified Customer Verified Customer

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