John Cusumano

I purchased my Cadillac XTS4 sedan new from Paul Conte Cadillac in 2013. When people realize that I'm driving a 13 year old car with 79,800 miles on the road, they can't get over the fact that it still l Cadillac in 2013. When people realize that I'm driving a 13 year old car with 79,800 miles on the road, they can't get over the fact that it still looks like a new car. That's because of the care and service it has received at Paul Conte. My service advisor, John Cusumano, is always ready to keep it that way. John and service dept. manager, Shai Nadav, keep me on top of monthly service dept. discounts, whenever I bring my Cadillac in for maintenance, usually 2x a year...the annual NYS inspection and, as needed, a Lube/oil & filter change with tire rotation, as well as the other fluid and filter needs that are regularly addressed. Of course, the final stop is with Christine R. (the Chief Cashier @ Conte) who is always helpful in checking my GM Rewards points to find any Cash Value that can be deducted from my bill. This past June Christine and John signed me up for GM REWARDS MASTERCARD PROMOTION, which netted me a $250. cashback and 9 months of interest-free payments. Whether it was purchasing my 2009 Cadillac xxx or my 2013 Cadillac XTS4, going to Paul Conte Cadillac Sales and Service has always been like being "part of the family." So, thank you John Cusumano, Shai Nadav, and Christine R. and all the Conte service workers who have ever worked on my cars. You have given me years and years of happy, care-free driving....and thank you Eddy for making sure my Cadillac was clean and shiny, every time I drove it off that Paul Conte lot. More

by RS5236 Verified Customer Verified Customer

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An appointment is just that. Taken on time the car is serviced competently and you are consulted about the impending cost. No surprises. Taken on time the car is serviced competently and you are consulted about the impending cost. No surprises. More

by ALbaneseunicorn69 Verified Customer Verified Customer

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Sales staff Danny, Service with Cuz and Finance with Omar were all great ! The last 12 years of dealing with Conte has been a pleasure Omar were all great ! The last 12 years of dealing with Conte has been a pleasure More

by JOEBEANS46 Verified Customer Verified Customer

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Dealership staff are all very courteous and prioritize customer needs. Scheduling service is never a hassle. customer needs. Scheduling service is never a hassle. More

by Maryannbarrucco Verified Customer Verified Customer

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Just received a $40 dis out for an oil change. Been a Cadi owner and no mention of the discount. Please advise. Been a Cadi owner and no mention of the discount. Please advise. More

by MARKC519 Verified Customer Verified Customer

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Paul Conte Cadillac is the best dealership around. Sales and service are excellent. My service advisor Danny is always a pleasure to work with. John is also a pleasure to work with as a service adviso Sales and service are excellent. My service advisor Danny is always a pleasure to work with. John is also a pleasure to work with as a service advisor. More

by JAZZYG56 Verified Customer Verified Customer

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I had an excellent car-buying experience at this dealership. The entire staff was professional, genuinely interested in helping me find the right car for my needs and budget. I didn't feel pressured dealership. The entire staff was professional, genuinely interested in helping me find the right car for my needs and budget. I didn't feel pressured in any way. I truly appreciate the excellent customer service they offer. I would highly recommend this dealership to anyone looking for a new or pre-owned car. More

by Mlandaissamedy Verified Customer Verified Customer

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John was a great service advisor. He was informative, kind, knowledgeable and attentive. Valets were very nice He was informative, kind, knowledgeable and attentive. Valets were very nice More

by kbfireman Verified Customer Verified Customer

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Ryan is always ready & happy to serve. Service has always been quick & I've been completely satisfied Service has always been quick & I've been completely satisfied More

by Kellz724 Verified Customer Verified Customer

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Service department is terribly run lead by the manager there. He is horrible and a liar. The staff are great and really try to help but he continuously has things in disarray there not organized and alway there. He is horrible and a liar. The staff are great and really try to help but he continuously has things in disarray there not organized and always a problem. Never have loaner cars and your car sits on their lot without being touched for days. Use a different Cadilac dealer who values your buisness. More

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