Tim Campfield

Unprofessional and deceptive. We bought multiple new vehicles from this dealer. One of our Carnival vans (brand new, purchased 6 mos ago) stopped working suddenly. The service dep We bought multiple new vehicles from this dealer. One of our Carnival vans (brand new, purchased 6 mos ago) stopped working suddenly. The service department couldn’t figure out why and didn’t care. They reluctantly issued a rental in the meantime and then demanded it back. They called the cops and refused service, likely due to ageism. There was still no explanation for why the van suddenly stopped working. Extremely unprofessional and disappointing especially because it’s a brand new van and we purchased multiple new vehicles recently from this dealer. We won’t be going back. You shouldn’t do business here. They’re shady and you might get taken advantage of and screwed. Such an embarrassing experience. Embarrassed for the dealer. Corporate apologized on behalf of them but said they couldn’t do anything since the dealers are independently owned. More

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Please, I need help. .. My Kia is about to blow!!!! In July of 2023, I decided to trade in my 12-year-old Chevy Traverse with 185,000 miles on it. It was running great an .. My Kia is about to blow!!!! In July of 2023, I decided to trade in my 12-year-old Chevy Traverse with 185,000 miles on it. It was running great and had no major issues with it. I felt I needed to get a newer model vehicle before I started having to put thousands of dollars into it. I researched the local dealers, and they all had great reviews and a nice selection of certified pre-owned vehicles. I had already dealt with the Chevy dealer in Covina, but I decided to shop around a few times before I went back to them for another Traverse. Besides, the Traverse was nearly $8,000 more than the Kia Telluride. My wife and I went to Kia of Covina to look at 2 cars, the Sorento and the Telluride. We were talked into the Telluride by the salesman along with the extended warranty. We were told that the extended warranty will restart the Kia 50k bumper-to-bumper and the 100k drive train warranties. It will also give us free oil changes for the next few years. Since we were looking to be hassle-free for a while, we decided to go ahead with it. September 2023, 3k miles after buying it, I went in for the first oil change. After I got it back, the service advisor told me I don't need to come in until 5k miles. December 2023, 5k Miles later, I took it in again and told the service advisor that it seemed to be misfiring while idling. I was told that it could be because it was due for an oil change. Got it back and no flutter. Must have been. March 2024, 4500 miles later, I started getting the missfire again. Set an appointment for the oil change and drove it for a few more days. It was a nice night, and my window was down. Accelerating from a stop, I hear a bad knocking from the engine. I stopped and checked the oil level, and the dipstick was dry. Took it to the dealer to check it, and they informed me it was 4.5 quarts low. They did an oil consumption test on it for 1000 miles. They called me back with the results and said nothing was wrong. OK... July 2024, 4k miles later, I started experiencing the same thing. Checked the dipstick. Dry again. Took it back in, and this time they wanted to charge me for the oil. After complaining, they topped it off. They also didn't document it. I did another oil change and another consumption test. This time they told me it was low oil, but it was within normal for Kia. I'm thinking less .1 quart. It was down .7 quarts. How is that normal? That's 3-1/2 quarts in the oil change. When I said that it's not normal, they replied, "Kia specifications state that burning 1 quart per 1k miles is normal." Then said, "especially for an old car." Old Car... It's 4 years old and has 75k miles on it. I traded in an old vehicle that burned no oil. October 2024, added 6 to 7 quarts before another oil change, another test, same result. In January 2025, I got the oil change and told the tech that I'm up to adding 7 quarts. He stated we can do an oil consumption test. I told him I've gone through it a few times now, and all I get is that it's normal. May 2025, git the oil change, handed the tech advisor a bag with 12 empties in it, and scheduled for another test after my son's graduation. June 2025, got the test, and this time it was 2.5 quarts low. I felt relieved. Will it finally get fixed now? They took it back for over a week and found that it had 3 blown gaskets. They fixed them and did another test. Came back at 2.3 quartz low. They kept the car. I had to get a rental and pay over $1,000. After 2 weeks, they called and said that neither Kia nor the Warranty company will cover it. Why am I paying for an extended warranty if it doesn't cover the issues? The tech told me he will file for a goodwill claim. It is now July, and I have not heard a thing. Now, when I check the oil to top it off, it smells like gasoline. This issue is getting worse, and I still owe over $32,500, and I'm making payments on a car that is soon to be non-operable. I need this fixed... I need help..... More

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Dealership uses deceptive practices and extremely unprofessional. Agreed on price, said they would add the military rebate offered by Kia corporate. Didn’t give me the final price breakdown and rushe unprofessional. Agreed on price, said they would add the military rebate offered by Kia corporate. Didn’t give me the final price breakdown and rushed me into the finance office only to find out the rebate isn’t in there and they added a platinum warranty I declined earlier. Issue was resolved at a later date. I thought that was the end of this interaction with this circus but get called days later by some employees attempting to be aggressive and ordering me to do their job for them because of their inability to read and comprehend information. They did not like when I matched their energy and reminded them I do not work for them and they hung up on me. Save your time and money and go somewhere else. More

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There are good because I like them and ther good thx for sale man name John sale man name John More

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Terrible location service , terrible front desk employees with negative attitude, I have visited multiple Kia service locations but the Covina Valley location tend to charge the highest pricing , this locati with negative attitude, I have visited multiple Kia service locations but the Covina Valley location tend to charge the highest pricing , this location should not exist . Unhelpful staffing , disrespectful very long waits , such a waste of time and disappointing . I will not service my vehicle here again . More

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I took in my 9 year old Kia Forte to this location after it began to demonstrate concerning behavior when driving. When driving my car, it would change gears on its own and sputter and downshift to a stop. it began to demonstrate concerning behavior when driving. When driving my car, it would change gears on its own and sputter and downshift to a stop. When I took my car in to Kia Covina, they had it for over a month and claimed it was the spark plugs and a coil in the coil pack. I had them replace both parts they claimed were causing the issue, but three months later, the problem happened again. They then claimed it was the fuel injector. I had them replace the parts again for my car to not turn on two weeks later. They couldn't find the problem even after they were able to duplicate it and returned my Kia claiming that they may have "accidentally" fixed the problem when diagnosing and investing the car. My car is already on its 4th visit to Kia Covina and they are now claiming my car won't start because of an aftermarket alarm that they installed when I purchased my car. I’ve had to escalate this problem to the Service Manager, Oscar Najera, and after not much help, I had to open a claim with Kia Cusomer Care. It’s almost been a month from opening up a claim and the case manager hasn’t even called me yet. I’ve tried calling them and the phone continuously rings until it drops. This is disgusting behavior and I cannot fathom the idea of a dealer giving someone back an unreliable car and trying to blame the car owner for a part that Kia installed. I would highly recommend everyone stay away from this dealership and Kia altogether. They will give you horrible customer service and will make it impossible to fix your car. More

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Stay extra vigilant when car shopping, folks! I've been trying to help my retired mother purchase a car and it makes me angry to think that there are those out there who'd probably take advantage I've been trying to help my retired mother purchase a car and it makes me angry to think that there are those out there who'd probably take advantage if I wasn't around. We were looking at a pre-owned 2017 Kia Niro and made an appointment to come test drive and check it out. The test drive went fine, and we were about to pull the trigger on the purchase. But for my own peace of mind (I fix and maintain our family cars), I ran a full scan with my BlueDriver OBD2 scan tool (highly recommended btw!!), not really expecting to find anything. Imagine my surprise when it came up with 2 or 3 codes related to the dual-clutch transmission! We brought this up with the service center, who claimed it was repaired. They claimed the codes were still present because the vehicle was not driven through its drive cycles since performing the repair in order to clear the codes (nevermind the fact that I had just returned from a test drive or that the "repair" was nearly a month ago according to CarFax). I pose this question: Is a car that is currently logging trouble codes truly considered fixed, fit and ready for sale? From a customer's perspective, they simply replaced a part without knowing if it truly fixed the problem. For anyone with ANY mechanical knowledge....anyone who has ever had to go through the headache of repairing a check engine light or trouble code, you'll know that the repair is not complete until the code/light goes away and stays away! If my scan tool can still pick up the trouble codes, then I don't consider the repair job finished. Wouldn't you, a potential customer, agree? When asked if they'd own up to any future issues relating to the trouble code if one were to purchase the vehicle, I was then advised to purchase a separate warranty. Laughable to me, as they couldn't even be bothered to address the trouble codes currently logged by the car BEFORE sale! As I continued to question them, the sales rep cut me off and conveniently and coincidentally claimed the vehicle was "sold" to an old gentleman in the lobby. Uh-huh. Sure thing, bub. In this day and age, go somewhere more honest to spend your hard-earned money. More

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For sure the worst place to buy a car, Inexperienced sales people. Ask for a deposit and then lie and don't deliver. Keep your money. BUYERS BEWARE..!!! sales people. Ask for a deposit and then lie and don't deliver. Keep your money. BUYERS BEWARE..!!! More

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Original: I took my car for two recalls. 2014 Soul. One recall was the ACU update the other was an engine fire/bearing test. After getting my car back it started sputtering on acceleration. 2014 Soul. One recall was the ACU update the other was an engine fire/bearing test. After getting my car back it started sputtering on acceleration. I took it back and the problem persisted. One advisor said they DID feel what I felt yet the papers said they could NOT replicate it. The lead mechanic went on a ride with me and finally felt what I did. He checked the spark plugs and flashed the same software again and again and still the problem wasn't solved. The lead alluded that it could be the transmission failing but they did not check it. They did little to nothing to FIND and SOLVE the problem. They kept saying there was no error codes and couldn't offer any repair service. Well OBVIOUSLY there IS a problem. And it hasn't been solved. Anyone I spoke to seemed to have no sympathy or concern over my issue. This is my first and LAST time I'll ever bring my car here. It's clear they refuse to do actual work to FIND and SOLVE the obvious issue. Update1: it's been 4 days since I sent "Victoria the manager" an email and never responded. Just proves my point they don't care. UPDATE 2: i took my car to Carson Kia in which they informed me right away they could replicate and found the issue. they determined by swapping the spark plugs and coils that there was indeed a misfire from the plugs. i took it for a third opinion at a local mechanic who changed the spark plugs and the problem has been solved. no more misfire no more sputtering. IT WAS FIXED. Covina Kia's mechanics and advisors are liars. they said my spark plugs were fine and "looked brand new." they either didnt check them at all or when they did the recall to inspect the area, didnt reinstall them correctly. also i never got a call back from "Victoria the manager" or any response from her. More

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Martin, Jorge, finance people will try and getvyou to finance with their banks, DONT DO IT, lies lies lies,we had our own to use finance with their banks, DONT DO IT, lies lies lies,we had our own to use More

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