Thomas Siraco | Page 11

BRYAN BLANCO IS THE WORST GENERAL SALES MANAGER! FORD NEWINS IS THE WORST DEALERSHIP! I leased a 2018 Ford Explorer from Tom Siraco and purchased the Ford Premium Maintenance Plan from Joe Corcione at t NEWINS IS THE WORST DEALERSHIP! I leased a 2018 Ford Explorer from Tom Siraco and purchased the Ford Premium Maintenance Plan from Joe Corcione at this dealership. I was told that one of the perks of the PMP was unlimited oil changes for the duration of my three year lease (due to end 2/19/21), but was charged $55 for my fifth oil change back in November 2020. Supposedly, I was only allowed four oil changes. When I returned home and checked my agreement, turns out the Finance Manager, Joe Corcione left that field on the PMP contract blank. He never checked off the service intervals as to whether it would be 5,000 or 7,500. COMPLETELY BLANK. I immediately brought this to the attention of the Sales Manager, Matthew Stickney back in November 2020. After some back and forth and knowing my lease was due to expire in a few months (2/19/21), Matthew said he would cut me a check for $55 to compensate me for the oil change. A month goes by, but no check. I called and left voicemails. I followed up via email several times. Finally get Matthew on the phone again in early 2021 and he asked me to refresh his memory as if I hadn't left numerous voicemails and emails. I again asked for the reimbursement for the oil change. He asked if I still had the vehicle and whether or not I was interested in leasing a new 2021 Ford Explorer...he said he would work on the reimbursement (but it appears now, that he only intended to compensate me if I leased a new 2021 vehicle). Two more months go by with me leaving voicemails and following up via email, to no avail (I guess Matthew figured I had already returned the vehicle and they lost out on the sale). On April 6th, I left a written message with the secretary Diane explaining the situation I was experiencing with Matthew not being responsive and asking to speak with someone above Matthew. I was advised Bryan Blanco was above Matthew. I asked Diane to either have Matthew or Bryan contact me. To date April 20, 2021, never heard back from either. Today, I finally got Bryan Blanco on the phone and he basically said I was being petty asking Newins Bayshore to reimburse me $55 for an oil change. "You're leaving all these voicemails and involving all these people for what $55? $55 is nothing...for all the time you spent on the phone you wasted $55...I sold 75 vehicles this month and no one complained, you're the only one complaining ." Sticking to the facts, I told Bryan to pull my contract and he will see that the intervals were omitted from the contract and I should be compensated no matter how "petty" the amount. At the end of our conversation I asked if there was someone I could speak to above him and he said "no". I asked if he was the owner of the dealership "maybe". Can I speak to the owner of the dealership "I don't know". Who is the owner of the dealership "I don't know". So you're not going to give me anyone above you "no - call Ford and complain". I can tell this is a family run dealership and that both Matthew Stickney and Bryan Blanco must be related to the owners in some way. They felt very comfortable being unprofessional with no care in the world as to any repercussions from management. To the owners of Newins Bayshore, I'm sure you have plenty of customers with great experiences, BUT YOU ALSO HAVE A FINANCE MANAGER WHO OMITS IMPORTANT DETAILS FROM THE PMP CONTRACT. YOU HAVE A SALES MANAGER WHO FAILS TO FOLLOW THROUGH OR RESPOND TO CUSTOMER COMPLAINTS, CALLS AND EMAILS. YOU HAVE A GENERAL SALES MANAGER CALLING ONE OF YOUR CUSTOMERS "PETTY", NOT TO MENTION THE CHILDISH RESPONSES OF "MAYBE" AND "I DON'T KNOW". I don't know who the 75 customers are that bought vehicles from your dealership this month, but they are in for an unprofessional experience if faced with any issues pertaining to their vehicle. ONE WOULD EXPECT MUCH BETTER CUSTOMER SERVICE FROM A FAMILY OWNED DEALERSHIP! More

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Our whole family has dealt with Newins Ford for at least 15 years.we would never go anywhere else!awesome staff!!!they do everything they can to make sure you’re satisfied! 15 years.we would never go anywhere else!awesome staff!!!they do everything they can to make sure you’re satisfied! More

by gailbusching422 Verified Customer Verified Customer

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my new car purchasing experience at Newins is excellent. Tom Siraco helps me find exactly the new car/package I am looking for, he goes the extra mile. Thanks! Tom Siraco helps me find exactly the new car/package I am looking for, he goes the extra mile. Thanks! More

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Tom Siraco was curious and made every effort to meet our specific needs He handled the necessary paperwork efficiently. The.car was ready for pickup as promised. All and all well done specific needs He handled the necessary paperwork efficiently. The.car was ready for pickup as promised. All and all well done More

by local28 Verified Customer Verified Customer

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Tom Siraco was terrific to deal with. He took the stress out of car buying. He explained the car to us and made us feel at ease. There was no high pressure at all. out of car buying. He explained the car to us and made us feel at ease. There was no high pressure at all. More

by Equogue Verified Customer Verified Customer

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The experience of buying a new vehicle should be an exciting one and that's what the folks at newins Ford give you a great experience and quality service I appreciate all the help . And especially than exciting one and that's what the folks at newins Ford give you a great experience and quality service I appreciate all the help . And especially thanks to Tom who made my experience at newins Ford even better thanks again for everything More

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This is third Ford I bought from Newins. (2020 Fusion) others were 2012 Esape and 2012 Fusion. The salesman in all three purchases was Tom Siraco. He is the greatest! others were 2012 Esape and 2012 Fusion. The salesman in all three purchases was Tom Siraco. He is the greatest! More

by JBS113B Verified Customer Verified Customer

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HELP WITH OLD PLATES WHEN OLD DEALER DID NOT HELP TO TURN THEM IN THANK YOU THANK YOU !!!!!! GRATE JOB I"M A RETURN LESSEE ,WILL SEE AT END OF MY LEASE THEM IN THANK YOU THANK YOU !!!!!! GRATE JOB I"M A RETURN LESSEE ,WILL SEE AT END OF MY LEASE More

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Tom Siraco was amazing. He made my buying experience extremely pleasant. He was honest and straight forward. Thank you Tom for getting me into exactly what I been looking for. extremely pleasant. He was honest and straight forward. Thank you Tom for getting me into exactly what I been looking for. More

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Receptionist was helpful and kind;, management was considerate and helpful, Tom was very patient and informative; I bought a Ford Escape 10 years ago and was very happy with it and I was comfortable w considerate and helpful, Tom was very patient and informative; I bought a Ford Escape 10 years ago and was very happy with it and I was comfortable with Newins to make a replacement purchase More

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