Thomas Nguyen

Very unprofessional team. Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! More

by SREERAM44 Verified Customer Verified Customer

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Gary and the used car manager were incredibly patient and accommodating. I would recommend to everyone accommodating. I would recommend to everyone More

by MATTGEZALYAN Verified Customer Verified Customer

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Because they were racist and reported the parts of my vehicle that were not broken as broken. vehicle that were not broken as broken. More

by turancalik34 Verified Customer Verified Customer

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I can't say enough kind words about Santa Monica BMW they are the ultimate professionals from top to bottom are the ultimate professionals from top to bottom More

by RANDY70 Verified Customer Verified Customer

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Great dealership staff are awesome. Great customer service I like bringing my car to this dealership. Great customer service I like bringing my car to this dealership. More

by GLORIAJUAREZAVINA Verified Customer Verified Customer

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They went the extra mile for us! Spent time letting me drive different cars and look at different photos of the X2 because I was convinced that was the car for me! (Even though there Spent time letting me drive different cars and look at different photos of the X2 because I was convinced that was the car for me! (Even though there were none available) But then the X3M seemed like it was better because they had one ready to drive away, and it had many features I was comfortable with! More

by JOYLEAMOELLER Verified Customer Verified Customer

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Jonathan was terrific. From the minute we met him. He was easy to work with, Not pushy, and really did his best to make it a pleasant experience and he succeeded at that. H From the minute we met him. He was easy to work with, Not pushy, and really did his best to make it a pleasant experience and he succeeded at that. He was our lead guy but he had Evan help us if he wasn't available and Evan was terrific too. I would recommend him anytime. My daughter loves her car and I was very happy with the whole experience. More

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John very helpful salesman. Managers Thomas and Rich also helpful. Finance process streamlined and quick. Managers Thomas and Rich also helpful. Finance process streamlined and quick. More

by MEGANBLICKRD Verified Customer Verified Customer

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We had a wonderful experience - everyone there treated us fabulously and we know we will love our new car! fabulously and we know we will love our new car! More

by KPOLISHUK1004 Verified Customer Verified Customer

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I wish I could leave 0 stars. I had the ABSOLUTE worst experience with this place from start to finish. I don’t even know where to begin. I reside in NY and found a good deal with I had the ABSOLUTE worst experience with this place from start to finish. I don’t even know where to begin. I reside in NY and found a good deal with this place. At first it all seemed great. The issues started after I signed all my documents. I received absolutely NO updates or communication from henry. He took absolutely no interest in helping me out EVERY SINGLE TIME i called him. This BMW uses prestige as a third party company to register the car and do taxes. Everytime I called Henry he told me to contact prestige and that he has nothing to do with titling/registration/taxes. After HARASSING prestige i was told customers aren’t supposed to be in contact with them and that i PAID bmw to avoid all this back and forth to begin with. HENRY was supposed to be communicating with them and getting back to me. on top of that HE NEVER SUBMITTED some of my documents delaying the process by WEEKS/DAYS. Thats absolutely unacceptable. Moving forward, when I got my car delivered it was FILTHY. When I got my car I was in absolute shock. The outside being dirty was one thing but the inside was atrocious. On top of that it smelled like cigarettes. I had told them to let me use my own transportation company and BMW advised me this company that transported my car was trustworthy. Theyre so trustworthy they gave my car looking like it went through Pompeii. I’m not even exaggerating this entire experience left me mentally drained because i was genuinely so patient with them because I didnt care how long it took i just wanted to be kept in the loop. I’m so heartbroken by how this experience was because i was so excited for my new car. I just took the car to BMW in ny to have it serviced turns out it has an ENGINE OIL LEAK which will cost me about $4000 to fix. BMW of santa monica has deflected every single thing after I gave my signatures. I would suggest if you see a car here from out of state, just dont do it. Its not worth it regardless of the deal you’re getting. I’ve purchased from other companies and never experienced something like this. Ive never felt so fed up and disappointed with someone my entire life the way I did. Del Jr the son of the owner of this dealership knew everything that was going on, and didn’t have the decency to give me a call. Instead he had one of his sales associates dismiss the entire situation via call to my husband when they should have had some courtesy to speak to me directly. Before they claim here with a reply that communication was with my husband, i have call logs and texts of them contacting me specifically when they needed something on their end so they could have called me. All I wanted was an open line of communication and occasional updates and honesty. After taking my money and my signatures they literally changed faces. This place has absolutely no knowledge on how to courteous and respectful. Stay away. Also, when I told them about the leak they told me to take it to a different place to try to have it passed there which is completely shady. More

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