Thomas Harpster

This is customer 35761 referring to invoice C6CS607615 who picked up my 2016 Jeep Wrangler Rubicon after paying Posner Park Chrisler Dodge Jeep Ram $3,234.00 for repairs on 3/28/24. While I have been a l who picked up my 2016 Jeep Wrangler Rubicon after paying Posner Park Chrisler Dodge Jeep Ram $3,234.00 for repairs on 3/28/24. While I have been a loyal customer of this service department team working with Service Advisor Louis for years, he has always been amazing. Unfortunately, after receiving my Jeep immediately noticed that one of the accessories, a window vent on the Driver Rear Window, was missing. I asked if it might have fallen out when they were working on it, but was told that no one knew anything about it? I asked to speak to the manager and that was when I met Tom, who I was told was the Service Department Manager. After a few minutes of back and forth, Tom said to me..."If the part was lost it wasn't their fault as windows are supposed to be opened" Even though the window and its operation had nothing to do with why I brought my Jeep to the dealership. I told Tom that all I wanted was for the tech who lost my aftermarket accessory to just admit they may have lost it and apologize. I would have left a happy customer and replaced it myself. But unfortunately, Tom wouldn't relent and dug his heals in insisting even if they opened the rear window and it fell out, it wasn't their responsibility. While the part they lost was only about $60.00, Tom's lack of customer service, and professionalism only increased to the point where he threatened to ask me to leave the dealership grounds, which I was already doing. I told him he sucked at his job and that I would write this 1-STAR Google Review, and his response, as I was walking away was...and I quote..."Go ahead and write a review and have a nice day!" in a sarcastic and demeaning way which was witnessed by Louis and another Service Advisor. While I have always enjoyed working with Louis, who immediately sent me a very professional text message, it's apparent that he has more customer service acumen than Tom will ever know. I will never return to this Service Department and unfortunately all Tom accomplished today was losing this otherwise loyal customer. Next time Tommy...try to deescalate situations rather than insisting you are right at all costs and costing your company future business. P.S. You really do suck at your job. More

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On Saturday 2/3/24 I went to take my Jeeps with my husband for an oil change and comma rotation service. The Jeeps are custom, when they finished the service we noticed that the rims were scratched, m husband for an oil change and comma rotation service. The Jeeps are custom, when they finished the service we noticed that the rims were scratched, mine is a Jeep Wrangler Sahara and a Jeep Mojave. We gave the complaint to the person in the area, they took photos and said on Monday 2/5/24 the complaint would be made with the service manager, still at this point I am waiting for the call from Mr. Thomas Harper if it is possible call Mr.... My husband went yesterday because after doing the service the Jeep Mojave has a strange movement when it goes over 65 miles. They refused to touch the jeep and verify what was happening in it and when he went to talk to Thomas Harper he found him talking dirty about Hispanics with another person in the office, YOU WORK WITH MANY LATINOS TO BE TALKING THAT WAY ABOUT A COMMUNITY THAT MOVES YOUR BUSINESS and a lack of respect for the customers who buy cars there. My husband went to look for the General Manager and he was not in the office. He then finds Thomas Harper sleeping in his office, lying down doing nothing to help my husband with the situation in his Jeep. There are proof photos of Thomas Harper sleeping in his office. My husband asks about my wife's claim about the earrings and the response from one of the employees was that she has to call. I called the dealer several times today to verify the claim and no one answers, I left messages and I still have not received a call or message from her. WELL ANNOYING, we are talking about earrings that cost 3,000 dollars, they are not factory earrings..... and no one does anything. The only person who tried to help WAS Justin Valcarcel (service advisor) and the manager did nothing, he just poked fun at the situation. From today 2/6/24 still waiting for the call...…. More

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Lisbeth is very professional and helpful and did her best to assist me, however my issue is with the lack of care that was put into a vehicle with a full bumper to bumper warranty. My radio still hasn’t been to assist me, however my issue is with the lack of care that was put into a vehicle with a full bumper to bumper warranty. My radio still hasn’t been fixed and almost every 3 months I have a check engine light on a car that supposed to be top if the line More

by brendon Verified Customer Verified Customer

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Fast and good. I will be back. Thank your so much for your help. Thank I will be back. Thank your so much for your help. Thank More

by annielois7 Verified Customer Verified Customer

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We bought a vehicle with an extended warranty on this dealership. The sale was smooth, but we needed the warranty, because the unit broke down. They have had the unit over a month, changing the date ever dealership. The sale was smooth, but we needed the warranty, because the unit broke down. They have had the unit over a month, changing the date every two days. When we call, they hung up the phone, or say they will call back and they never do. We are still waiting for them to give us the diagnostic or to fix the unit. We only have a spare vehicle for a week (per the warranty) so we have lost several medical appointments. Service has left us in the dark. Please be aware of it. Terrible service. More

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Service department was great. From the Service Manager Thomas, the service advisor Luis and the techs. Took care of my issue with my Ram 3500. Thumbs up From the Service Manager Thomas, the service advisor Luis and the techs. Took care of my issue with my Ram 3500. Thumbs up More

by Don't care for this dealer Verified Customer Verified Customer

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Great customer service and knowledgeable. They go above and beyond to make sure your vehicle is performing as it should be. They go above and beyond to make sure your vehicle is performing as it should be. More

by SNMEYERS13 Verified Customer Verified Customer

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People here are friendly and make sure I understand what service I need and the price for it. They make sure I am satisfied with the service afterwards. service I need and the price for it. They make sure I am satisfied with the service afterwards. More

by cresourcer Verified Customer Verified Customer

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Horrible, waited 2 hrs past appt. the mechanics rawhide my truck, manager never called back when I left a msg. The mechanic didn’t know we had telematics in the truck(monitors speed, throttle etc) and he t my truck, manager never called back when I left a msg. The mechanic didn’t know we had telematics in the truck(monitors speed, throttle etc) and he took another mechanic on test ride for a alignment! It’s a one person deal(ex shop manager for Mercedes) and told me the hard accelerations were from traffic and the redline rpm was due to my clutch felt weird. It’s a brand new clutch, diesel truck and to top it al off… the truck still pulls to the right! Will escalate the case since the management here is non existent. I’ve called two times and not calling again. Yvette(service advisor) or whatever her name is and the mechanic just made excuses for their actions when I explained I watched the whole deal when they left the lot, have the text alerts for when they were racing my truck(it’s not stock and pretty quick). Denied it all till I showed them. Also, my wife and sister in law were at a house behind the dealer and seen them driving like idiots. Guess we will see how far this goes. Unacceptable at any dealership. More

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