Marcos Vargas

UNFAIR TRADE PRACTICES & PRE-EXISTING ENGINE FAILURE – READ BEFORE BUYING I purchased a 2021 RAM ProMaster (VIN ending in 8281) from Posner Park Chrysler Dodge Jeep RAM FIAT for my business. What followe READ BEFORE BUYING I purchased a 2021 RAM ProMaster (VIN ending in 8281) from Posner Park Chrysler Dodge Jeep RAM FIAT for my business. What followed has been an absolute nightmare of neglected mechanical issues, unfulfilled management promises, and unperformed safety recalls. * Pre-Existing Defects & Delays: Returned the van 48 hours after delivery due to major defects. Posner Park kept the vehicle in their service department for over two months, racking up over $5,133.50 in internal repairs (Invoice #C6CS631124) for leaking transaxle oil coolers, steering gears, tie rods, and front CV axles. * Unperformed Fire Recall: On January 20, 2026, their service department logged "no fix" for Safety Recall B3C (Engine Compartment Fire) and released the van to me with an active fire hazard. * On January 23, 2026, I met directly with the Store Manager to address being sold an unroadworthy vehicle. He explicitly committed to covering the initial repair costs. That promise was completely ignored. After minimal use, the engine failed completely. A teardown inspection at another Chrysler dealership (Workorder #409913) revealed severe, pre-existing engine sludge throughout the motor—a condition requiring tens of thousands of miles of prior neglect. Towed back to Posner Park on June 22, 2026, where it has sat abandoned on their lot while they demand $14,596.00 out-of-pocket from me to replace an engine that failed due to pre-existing damage. * Formal demand letters sent to General Manager Matt Greenhow and Business Manager Marcos Vargas with a deadline of September 11, 2026, were completely ignored. I am paying $572/month and commercial insurance for a commercial vehicle I cannot use, while Posner Park refuses to take accountability for selling an uninspected, defective truck. Formal complaints have now been filed with the Florida Attorney General’s Consumer Protection Division (FDUTPA violations), FLHSMV Bureau of Dealer Services, and SFS Compliance. Save yourself the stress and take your business elsewhere. More

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Angel made buying my new Pacifica very easy. He covered most of the process over the phone like I requested. He covered most of the process over the phone like I requested. More

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Can't be trusted. Get all promises in writing. No after the sale service. Purchased a vehicle with TMPS light on the dash. Was told it would be repaired. They tried bu Get all promises in writing. No after the sale service. Purchased a vehicle with TMPS light on the dash. Was told it would be repaired. They tried but when it turned out to be more expensive than they expected they returned the car in worse shape and refused to fix it or refund my purchase. More

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Alex our salesman was very professional and very informed. He did not pressure us and made the sale go very smooth. I totally recommend him and the dealership. informed. He did not pressure us and made the sale go very smooth. I totally recommend him and the dealership. More

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Unfortunately I don't share the same sentiments as some of the other reviews!: My step daughter was sold a 17 Grand Cherokee Laredo, approved with $1000. Down and comfortable payments for a 11,000 SUV. Les of the other reviews!: My step daughter was sold a 17 Grand Cherokee Laredo, approved with $1000. Down and comfortable payments for a 11,000 SUV. Less than a week later we get a called back that the bank couldn't approved the car be cause it had severe damaged from a accident that wasn't on the carfax. They said bring it back, that they'll put in something else better for the same price and payments. We go back drive a toyota rav 4 16 with 20,000 more miles 110,000 miles to be exact, and all of a sudden the payments double, the car was 18,000 and they couldn't work with us to make the situation right. This all after they said they were going to make it right and make sure we left satisfied. Marco himself said this to us that they couldn't deliver on his promise of leaving with the same payments or deal we were offer and told we would keep amen we spoke on the phone and when we got there to return the Cherokee, or did any manager apologize for their mistake at any time. Try to make it look like it was our fault and try to pull more money's from us to see if he can make the deal work with the next vehicle!!! I wouldn't recommend doing business with this dealership. The mixer person there was NIcki our sales person. It felt like been in a snake pit with venomous snakes.. People if you go here to do business please watch what they put on the paperwork, and what they day to you! More

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On January 2, we purchased our 4th vehicle from Posner, our sales consultant, Israel H and his manager, Jonathan M worked with us in order to ensure that we were within our budget. They made our New Year’ our sales consultant, Israel H and his manager, Jonathan M worked with us in order to ensure that we were within our budget. They made our New Year’s gift come true! We are extremely happy with our vehicle purchase! More

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Outstanding very informative made the closing of the deal effortless truly made our experience amazing he truly steered us in the right direction on our decision effortless truly made our experience amazing he truly steered us in the right direction on our decision More

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I had a very good experience, the whole team supported the process professionally and politely with no push at any time. Buying a car, albeit exciting, it is often a big effort, with a lot of information the process professionally and politely with no push at any time. Buying a car, albeit exciting, it is often a big effort, with a lot of information to digest. The Sales Team made everything easy to understand, and tailored to my needs. Camilo and Jonathan have been informative, supportive and professional. Marcos made the financial side (which usually is the most concerning) quite straightforward. Overall a very good experience! More

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Joe was great to us as salesman,sales mgr. Completed sale and Pacifica is ours Completed sale and Pacifica is ours More

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Personable staff and exceptional service…I recommend Posner Park CDJR…The Customer is always First Posner Park CDJR…The Customer is always First More

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