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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
619 Reviews

Dealership Experience

10 yrs, 7 mos

Languages Spoken

English English

4.7

619 Reviews

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619 Reviews of Thomas Hackett

June 21, 2024

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Employee Rating

Why do you schedule everyone for 9:00 a. m.? And then when my vehicle is done 2 hours later, there is no line up of vehicles to be worked on? More

by BUTTERFLYWOMAN27
Service Price Transparency
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Recommend Dealer
No
Helpful
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Jun 21, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 19, 2024

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Employee Rating

It was a streamlined process with comfortable waiting room and helpful reps, the only drawback is it took almost 3 hours to complete. More

by ndsvivi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas, Mathew Rivera

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Jun 19, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that you found our waiting room comfortable and our representatives helpful during your visit. We understand that the wait time of nearly 3 hours was longer than expected, and we apologize for any inconvenience caused. Your feedback helps us improve, and we'll work on optimizing our processes to better serve you in the future. If there's anything else we can do for you, please let us know.

June 18, 2024

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Very professional and courteous. Also do not push unneeded things on you. I am quite comfortable that I am getting quality care. More

by SALTROTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera

Helpful
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Jun 18, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that you appreciate our professional and courteous service. Providing quality care without unnecessary upselling is our priority. We look forward to continuing to serve you!

June 09, 2024

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Very good service very fast very clean and neat and thank you for your business More

by JUANGUZMAN22320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera

Helpful
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Jun 09, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're delighted to hear that you found our service fast, clean, and neat. We appreciate your business and look forward to serving you again in the future!

June 08, 2024

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Employee Rating

Still haven’t received a spare key to my newly purchased truck. When will I receive it? More

by CARROLL12256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Dylan Abell, Andrew Bartko

Helpful
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Jun 08, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 07, 2024

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Employee Rating

My service visit was prompt, professional, and efficient. I was also given a video of my service inspection. Thank you for your services. More

by Neat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jun 07, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that your service visit was prompt, professional, and efficient. It's great to know you appreciated the video of your service inspection. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing us!

May 26, 2024

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Employee Rating

Was charged a lot more than what I was told online. Let with more issues than when came in More

by RICARDONMOGUEL092200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
Report | Print
May 26, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. Please contact us at (845) 288-0892 if there's anything else we can assist you with.

May 21, 2024

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Employee Rating

Prompt Service with Extensive communication and Helpful Friendly Staff! On Time and Through with Everything More

by MACKEY75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera

Helpful
Report | Print
May 21, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that you received prompt service and found our communication extensive and our staff helpful and friendly. If you need any further assistance, don't hesitate to reach out. We're here to help! 😊🚗

May 20, 2024

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Employee Rating

Presented Toyotas’ special offer in a manner that made such sense. Courteous attentive in his manner. A nice guy! More

by BARDINIRPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
May 20, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that the special offer was presented clearly and that you found the service courteous and attentive. It's great to know you had a positive experience with our team. We appreciate your feedback!

May 19, 2024

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Employee Rating

Great service all around. Everyone is helpful and most of all welcoming.. the service is amazing. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
May 20, 2024

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're delighted to hear that you found our service helpful and welcoming. Providing amazing service is our priority, and we're glad we met your expectations. We look forward to serving you again!

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