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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
703 Reviews

Dealership Experience

11 yrs

Languages Spoken

English English

4.7

703 Reviews

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703 Reviews of Thomas Hackett

November 14, 2024

Dealership Rating
Employee Rating

Everything was fine,everyone were very professional and the waiting time was right on schedule More

by BERAPELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Nov 14, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that everything went smoothly and that you had a positive experience. We appreciate your kind words about our team and are happy to know the timing worked out well for you. Looking forward to your next visit!

November 12, 2024

Dealership Rating
Employee Rating

Very attentive and punctual, everything was done properly on my car and in time range promised More

by dionizio19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Nov 12, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear that everything was completed to your satisfaction and within the promised time frame. We always strive for punctuality and quality, and it's great to know we met your expectations. We look forward to serving you again in the future!

November 11, 2024

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Employee Rating

Tom walked me through a major repair. He coordinated the job with Matt Czervak and I was informed throughout the work. Excellent work by both as usual. Friendly and professional. More

by MICHAEL.JANDREW72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear that Tom and Matt provided excellent service and kept you informed throughout the repair process. We truly appreciate your kind words about their professionalism and friendliness. We're grateful for your trust and look forward to assisting you again in the future!

November 11, 2024

Dealership Rating
Employee Rating

The experience was ok … I liked it. Did I write enough words as of yet? More

by GENEADELBENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler

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Nov 11, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you had a good experience. If there's anything specific we can do to make it even better next time, feel free to let us know!

November 11, 2024

Dealership Rating
Employee Rating

Very pleased with the service prompt and courteous clean and efficient everything explained to the fullest More

by GSEGARRA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Nov 11, 2024

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re thrilled to hear that you were pleased with the prompt, courteous, and efficient service. We’re also happy to know that everything was fully explained to your satisfaction. We appreciate your trust and look forward to assisting you again!

November 11, 2024

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Employee Rating

Tom worked hard on getting items approved on extended warranty insurance. This made it worth getting the warranty. The service was prompted and the technician was great. More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear that Tom worked hard to get the extended warranty approved and that it made the process worthwhile for you. It's great to know that the service was prompt and the technician provided excellent care. We truly appreciate your feedback and look forward to serving you again!

November 07, 2024

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Employee Rating

The worst dealership in all United States it’s Wappingers Toyota. They rip people off. I bought rear springs for 2013 Toyota sienna was $240 each and shocks for the back was 115 each then I called Kingston More

by johnyslice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Andrew Bartko, Judy Deems, Lauren Fusaro , All of them are the same

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Nov 07, 2024

DCH Wappingers Falls Toyota responded

We're truly sorry to hear about your experience. We take customer concerns seriously, and your feedback helps us improve. We’d like to learn more about your situation and work to resolve this. Please reach out to our customer service team at 845-202-3912 so we can look into this further and address your concerns. Thank you for bringing this to our attention.

November 02, 2024

Dealership Rating
Employee Rating

My service has always been done well on my car. I can trust that the car is well taken care of so my family and I are safe. Customer service area is clean, the staff are professional and always doi More

by nabconklin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas, Mathew Rivera, Judy Deems , Patrick Hennigan

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Nov 02, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that you’ve consistently had a great experience with our service team and that you feel your car is well taken care of. Your family's safety is our top priority, and we're glad our staff keeps you informed throughout the process. We appreciate your trust and look forward to continuing to serve you at DCH Toyota!

November 01, 2024

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Employee Rating

Great dealership! Great service . I have two cars I bought from these folks and they have always been good to us. More

by steveschwartz1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Nov 01, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're delighted to hear about your positive experiences with our dealership and service. It's wonderful to know that you trust us for both of your cars. We appreciate your loyalty and look forward to continuing to serve you in the future!

October 31, 2024

Dealership Rating
Employee Rating

Although there were issues, staff was able to rectify them promptly. Rob was particularly helpful. Thanks. More

by jazzvyne
Recommend Dealer
Yes

Other Employees Tagged: Rob, manager

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Oct 31, 2024

DCH Wappingers Falls Toyota responded

Thank you for your understanding and for recognizing Rob's efforts! We're glad to hear that our staff was able to resolve the issues promptly. Your feedback is important to us, and we're committed to providing a better experience in the future. We appreciate your support!

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