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Tessa Buckingham
Tessa Buckingham at Jones Chevrolet Humboldt
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Tessa Buckingham

Service Advisor

Jones Chevrolet Humboldt

5390 US Highway 45 Bypass
Humboldt, TN 38343

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4.4
80 Reviews

Dealership Experience

3 yrs, 4 mos

Languages Spoken

English English

4.4

80 Reviews

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80 Reviews of Tessa Buckingham

December 21, 2024

Dealership Rating
Employee Rating

Great service and communication about appointments and any warranty issues are great. Past experience with warranty work was top notch. More

by WF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal Trennepohl, Jeremy Sanford , Jania

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December 19, 2024

Dealership Rating
Employee Rating

I was satisfied gave me information that I needed thank you they got me in and out at a good time More

by deloisbcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 20, 2024

Jones Chevrolet Humboldt responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones Chevrolet Humboldt Management Team

December 19, 2024

Dealership Rating
Employee Rating

The task was completed in a fair time. My wait time was minimal so I could move on. More

by Jrfren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal Trennepohl, Jeremy Sanford

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Dec 20, 2024

Jones Chevrolet Humboldt responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

December 17, 2024

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Employee Rating

Wait time for oil change is always at least an hour , with an appointment! Not acceptable More

by bturnbow1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal Trennepohl, Jeremy Sanford

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Dec 17, 2024

Jones Chevrolet Humboldt responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jones Chevrolet Humboldt Management Team

December 15, 2024

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Employee Rating

It was easy to get a service appointment and later to get new tires and alignment. More

by Dirtmapping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 15, 2024

Jones Chevrolet Humboldt responded

Thanks for sharing about your experience with Jones Chevrolet Humboldt. We appreciate your business and hope to see you again soon! Jones Chevrolet Humboldt Management Team

December 12, 2024

Dealership Rating
Employee Rating

Friendly service department; very punctual Nice waiting room,gave me my first oil change free More

by pearlbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal Trennepohl, Jeremy Sanford

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Dec 12, 2024

Jones Chevrolet Humboldt responded

Thanks for sharing about your experience with Jones Chevrolet Humboldt. We appreciate your business and hope to see you again soon! Jones Chevrolet Humboldt Management Team

December 06, 2024

Dealership Rating
Employee Rating

Very efficient and knowledgeable about their products. Great customer service. Very helpful and accommodating staff More

by kimholt1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nino Ianni, Jessie Castleman, Crystal Trennepohl

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Dec 06, 2024

Jones Chevrolet Humboldt responded

Thank you for taking the time to share your thoughts on working with our team, Kim. We're glad to hear we delivered such a great experience! Jones Chevrolet Humboldt Management Team

December 03, 2024

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Employee Rating

Visits are usually lengthy but they did provide a ride home and back to the dealership this time. I don't know there situation mechanic wise. Maybe they don't have enough people hired to take care of jobs More

by wrm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2024

Jones Chevrolet Humboldt responded

Thank you so much for your review! We do apologize for the long waiting time and truly appreciate your patience. Please don't hesitate to reach out if you need anything else. Jones Chevrolet Humboldt Management Team

December 03, 2024

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Employee Rating

Did a great job installing the updates on my truck. The staff was friendly and it did not take as long as they expected. More

by cardm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2024

Jones Chevrolet Humboldt responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jones Chevrolet Humboldt Management Team

December 01, 2024

Dealership Rating
Employee Rating

Friendly greeting, comfortable waiting area. Prompt service. The whole process was very simple to complete. More

by Mike M.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2024

Jones Chevrolet Humboldt responded

Thank you so much, Mike, for your kind words, and for taking the time to leave us this wonderful feedback! Jones Chevrolet Humboldt Management Team

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