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Terry West
Terry West at Eddy's Toyota of Wichita
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Terry West

Service Manager

Eddy's Toyota of Wichita

7333 East Kellogg
Wichita, KS 67207

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3.9
26 Reviews

Employee Video

3.9

26 Reviews

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26 Reviews of Terry West

April 30, 2025

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Employee Rating

Very knowledgeable they get their stuff done when they say they’re going to. They wash your car every time you go in. More

by Leonard3
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Recommend Dealer
Yes
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May 01, 2025

Eddy's Toyota of Wichita responded

We're delighted to hear that you appreciate the efficiency and service at Eddy's Toyota. Thanks for highlighting our team's commitment to keeping your car clean too!

April 25, 2025

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They listen and do exactly what I ask for. I appreciate this about them & they are all helpful. More

by debbyplatt41053
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jose

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Apr 28, 2025

Eddy's Toyota of Wichita responded

This feedback makes our day! Thank you for trusting Eddy's Toyota with your business!

April 13, 2025

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Tyler is an excellent team member and takes great care of my needs.The work is always great. Gary Frazier More

by Seashelley55
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tyler west

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Apr 14, 2025

Eddy's Toyota of Wichita responded

Thank you for the wonderful feedback! We're delighted to hear that Tyler has been taking excellent care of your needs at Eddy's Toyota. We appreciate your support and look forward to serving you again in the future!

April 11, 2025

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Employee Rating

They are always helpful and pleasant even if I don't have an appointment. Appreciate the complementary coffee and popcorn. More

by rwms2
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Workmanship
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Recommend Dealer
Yes
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Apr 11, 2025

Eddy's Toyota of Wichita responded

We're delighted to hear that you enjoy the service and amenities at Eddy's Toyota! Our team is always here to help, whether or not you have an appointment. Thanks for sharing your experience with us!

April 10, 2025

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I think Eddys Toyota is fair at least they try to be more fair than some of the other dealerships. Some tried to take advantage of seniors it’s just that I am a senior in age, but my mind and heart is young. More

by Dianna
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Workmanship
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Recommend Dealer
Yes
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Apr 10, 2025

Eddy's Toyota of Wichita responded

Dianna, we're glad to hear you felt treated fairly at Eddy's Toyota. We strive to provide a respectful and honest experience for all our customers. Thank you for sharing your thoughts!

April 02, 2025

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Jose (Eddy's Toyota Service) is wonderful to work with as he cares about the service he provides to his customers! He is always pleasant to work with and I know he cares about assisting me regarding all of m More

by courtnymlls45
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Recommend Dealer
Yes
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Apr 03, 2025

Eddy's Toyota of Wichita responded

We're delighted to hear that Jose has been providing such exceptional service at Eddy's Toyota! It's great knowing you feel well taken care of and can trust our team with your vehicle needs. Thank you for sharing this feedback, Courtny!

March 16, 2025

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Employee Rating

Had car ready as said in check and car was clean and ready to go More

by Kent1
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Recommend Dealer
Yes
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Mar 17, 2025

Eddy's Toyota of Wichita responded

Thank you for your confidence in Eddy's Toyota! We appreciate your business, Kent.

February 21, 2025

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Employee Rating

Service customer interactions was less than to be desired. Not rude, just impersonal. Drove into the vast entry/ exit lobby and I m the only customer. More

by jamesmarscott
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Recommend Dealer
No
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Feb 24, 2025

Eddy's Toyota of Wichita responded

James, thank you for sharing your feedback. We aim to provide a welcoming and personal experience for all our customers, so it's disappointing to hear that we fell short during your visit. If there's anything specific you'd like us to address or improve upon, please feel free to reach out. Thank you, Ashley Cummings - Corporate Customer Relations Manager - 316-652-2122

October 18, 2023

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Don't leave things in your seats, mechanicor driver will move it. Service is below par. This dealer does not cover warranty items, either. More

by Vic
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Recommend Dealer
No
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Oct 19, 2023

Eddy's Toyota of Wichita responded

Hi Vic, we are truly sorry for your negative experience at our dealership. We value you as our customer and would greatly appreciate the opportunity to discuss this with you further. Would you mind reaching out to our Customer Relations Manager, Ashley, at 316-652-2122? We take our customers' complaints very seriously. We look forward to hearing from you soon. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

June 09, 2023

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Employee Rating

If you don’t diagnose your problem they charge $120 even if you pay for them to fix it I told them fluid leak. $120 anyway. New radiator - $900 plus the $120 More

by JR
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 09, 2023

Eddy's Toyota of Wichita responded

Hi JR, We're so sorry we let you down during your recent visit with us. Thank you for sharing your feedback. We've taken your review to heart and would love the opportunity to speak with you. Can you call our Customer Relations Manager, Ashley, at 316-652-2122? Customer satisfaction is very important to us and we look forward to speaking with you soon. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

Jun 09, 2023

JR responded

Most places charge for diagnostic which is understandable. Not eddys. 119.95 to diagnose. Even if you spend $900 on the repair you do you keep the 119.95. Good way to cheat customers out of extra money. How many times a day does someone come in and can’t name exact work to be done. Many. Each getting 119.95 plus tax.

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