Terry Ford

Bought 2025 Honda civic for my daughter. Two days later a safety recall was announced. I contacted the servive department the next day because my daughter almost went off the road due to no Two days later a safety recall was announced. I contacted the servive department the next day because my daughter almost went off the road due to no steering. Service told me a rep would call me back that day. They never called me back. So I called back the next day and got someone else. They told me they were waiting on the part to call back in a week. I called back in a week. The next rep told me I needed to come in so they could order the part. I went in. They told me they order the part.check back in a week. I got an answer that the parts were not available. Check back in a week. I got a different answer that the parts were not available. I’ve made two trips at the dealership of an hour drive. And 14 phone calls and have absolutely no answer to what is going on. The sales department is great. But the service department has no clue what they are doing. More

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Ginger always goes above and beyond for her customers. The team that John Heaton and Tyler Bone has constructed provides a great customer service throughout the North Georgia Area. The team that John Heaton and Tyler Bone has constructed provides a great customer service throughout the North Georgia Area. More

by PATRICK.MARTEL79 Verified Customer Verified Customer

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I LOVE this place! ! I always feel so welcome and appreciated. Customer service 100% Thank you! ! I always feel so welcome and appreciated. Customer service 100% Thank you! More

by AMYPOPE3 Verified Customer Verified Customer

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I have the best service advisor EVER! ! He is always on top of things and takes care of all my service needs. The dealership is always sparkling clean and pleasant. I am very satisfied wit ! He is always on top of things and takes care of all my service needs. The dealership is always sparkling clean and pleasant. I am very satisfied with my Honda service department at Shottenkirk Honda of Cartersville. More

by TINA0313 Verified Customer Verified Customer

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We have Always excellent customer service. I have never had anything but great care. Thanks I have never had anything but great care. Thanks More

by CSWEET53 Verified Customer Verified Customer

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Terry was friendly and eager to help us. Him and his team got my car fixed quickly. Him and his team got my car fixed quickly. More

by KAY.M Verified Customer Verified Customer

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You guys dig great. Care is working perfectly and that is appreciated. Cheers, Winnfred Smith Cartersville, GA. Care is working perfectly and that is appreciated. Cheers, Winnfred Smith Cartersville, GA. More

by Winnfred Verified Customer Verified Customer

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Shottenkirk did a good job on my 2018 CRV. The valet service took me to the Booth Western Art Museum where I could relax and study the art in the Museum while I waited. This is a very nice The valet service took me to the Booth Western Art Museum where I could relax and study the art in the Museum while I waited. This is a very nice service. Terry Ford kept me informed by text throughout the process, so I knew what was happening. More

by MSTRICK96 Verified Customer Verified Customer

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Detailed updates provided on maintenance procedures. Great service with follow up communication to make sure that I am happy with their service and to confirm that I am not having any issues. Ginger goe Great service with follow up communication to make sure that I am happy with their service and to confirm that I am not having any issues. Ginger goes above and beyond each time I visit. Amazing! More

by SUEKTHAC Verified Customer Verified Customer

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Nice service everyone was amazing with me and my wife. We are very appreciate for everything We are very appreciate for everything More

by Percy Z Boggiano Verified Customer Verified Customer

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