Terry Ford
Terry Ford at Shottenkirk Honda of Cartersville
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Terry Ford

Service Advisor

Shottenkirk Honda of Cartersville

595 East Main Street
Cartersville, GA 30121

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4.8
103 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

2 yrs, 9 mos

4.8

103 Reviews

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103 Reviews of Terry Ford

November 23, 2024

Dealership Rating
Employee Rating

Bought 2025 Honda civic for my daughter. Two days later a safety recall was announced. Part came in I was called by the assistant service manager John Heaton. He informed me the part was in. More

by rhg31975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Heaton

Nov 28, 2024

Shottenkirk Honda of Cartersville responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 12, 2024

Dealership Rating
Employee Rating

Ginger always goes above and beyond for her customers. The team that John Heaton and Tyler Bone has constructed provides a great customer service throughout the North Georgia Area. More

by PATRICK.MARTEL79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Bone, John Heaton , Ginger

Nov 13, 2024

Shottenkirk Honda of Cartersville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Patrick, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

November 10, 2024

Dealership Rating
Employee Rating

I LOVE this place! ! I always feel so welcome and appreciated. Customer service 100% Thank you! More

by AMYPOPE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richie Goetz, Kevin Etters , The guy who gave me a ride (Jordan, I think)-really nice. Thanks!

Nov 11, 2024

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

November 10, 2024

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Employee Rating

I have the best service advisor EVER! ! He is always on top of things and takes care of all my service needs. The dealership is always sparkling clean and pleasant. I am very satisfied wit More

by TINA0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Shottenkirk Honda of Cartersville responded

Tina, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 08, 2024

Dealership Rating
Employee Rating

We have Always excellent customer service. I have never had anything but great care. Thanks More

by CSWEET53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 04, 2024

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Employee Rating

Terry was friendly and eager to help us. Him and his team got my car fixed quickly. More

by KAY.M
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2024

Shottenkirk Honda of Cartersville responded

Kay, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Terry or our team can assist you with in the future, please let us know.

November 02, 2024

Dealership Rating
Employee Rating

You guys dig great. Care is working perfectly and that is appreciated. Cheers, Winnfred Smith Cartersville, GA. More

by Winnfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richie Goetz

Nov 05, 2024

Shottenkirk Honda of Cartersville responded

Winnfred, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 01, 2024

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Employee Rating

Shottenkirk did a good job on my 2018 CRV. The valet service took me to the Booth Western Art Museum where I could relax and study the art in the Museum while I waited. This is a very nice More

by MSTRICK96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2024

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for our valet and service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 31, 2024

Dealership Rating
Employee Rating

Detailed updates provided on maintenance procedures. Great service with follow up communication to make sure that I am happy with their service and to confirm that I am not having any issues. Ginger goe More

by SUEKTHAC
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ginger Chapman

Nov 02, 2024

Shottenkirk Honda of Cartersville responded

We are very happy Ginger provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 30, 2024

Dealership Rating
Employee Rating

Great team! Always very professional, polite and helpful with any service I have ever received. More

by BELINDAWHIRLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Bone, John Heaton

Oct 30, 2024

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you, Belinda. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

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