Ted Hayes

My vehicle was dropped off after hours on 1/26/24 to be diagnosed for a Check Engine Light throwing multiple codes and a Multi point inspection. Dealership had it all day until close on 1/27/24 and we were diagnosed for a Check Engine Light throwing multiple codes and a Multi point inspection. Dealership had it all day until close on 1/27/24 and we were advised it could be picked up. 1. The RO stated 1 code not multiple and the multi point inspection was never went over just written as 7mm in front and 5 mm in back which wasn't accurate as I will post those photos as well nor did we discuss that lights were out you would think on an inspection that would be an easy catch. I called the service manager and expressed my concerns on 1/29/24 and he stated he wasn't aware of a second code but to call him back and we could discuss. By 2-2-24 Me and the other person had attempted to call the service manager back over 11 times so I leave work early to go talk to the service manager. At this point it became very clear what and whom the problem was Ted Hayes and an issue he has with a former employee who dropped MY vehicle off so instead of refusing service which he has the right to do he choose to be unethical and take payment for a service that wasn't provided and clearly had no intention of correcting it. It did end up at another Dodge dealership a few days later with a complete different diagnosis. So here I am on Google and next will be yelp,facebook, Bbb and of course Hayes comes 1st on that building but it does operate under the Chrysler logo. More

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We will ALWAYS return to Hayes for our car buying and leasing! We’ve leased 3 Jeeps in the past and have been nothing but please with our entire experience. Just purchased a pre-owned Ford F-150 and it i leasing! We’ve leased 3 Jeeps in the past and have been nothing but please with our entire experience. Just purchased a pre-owned Ford F-150 and it is immaculate! The buying process was so effortless... Paul met us at the door, had the truck already pulled around and ready to test drive, and we got an incredible deal! The whole Hayes team is a family to us and clearly they care about getting us the ideal fit for our growing family. Thanks to Paul and everyone at Hayes! We’ll be back!!! More

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Hayes Dodge Dealership hey is Dodge dealership is number one they help me with my new car purchase. Paul the sales man really help me with my new purchase on my new car. hey is Dodge dealership is number one they help me with my new car purchase. Paul the sales man really help me with my new purchase on my new car. The finance manager Magdalena is awesome she gives the best finance advice that anyone should know when she walks you through things that you should know in purchasing a vehicle. More

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Hayes Dodge Dealership is #1 Hayes is Dodge dealership is number one they help me with my new car purchase. Paul the sales man really help me with my new purchase on my new car. Hayes is Dodge dealership is number one they help me with my new car purchase. Paul the sales man really help me with my new purchase on my new car. The finance manager Magdalena is awesome she gives the best finance advice that anyone should know when she walks you through things that you should know in purchasing a vehicle. More

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Should have done more digging. I bought a 2013 Dodge Challenger R/T last week. It was marketed as a certified used vehicle, and we will get to that later. First, I have pretty im I bought a 2013 Dodge Challenger R/T last week. It was marketed as a certified used vehicle, and we will get to that later. First, I have pretty impeccable credit, and they initially went through their bank(s) it came back with something close to a 26% interest on a 72 month note.... I would hate to see what bad credit buyers get. So naturally, I went with my bank that I wanted to go with initially, Navy Federal. They basically told me, “Here”s 30k, use what you need or all of it, doesn’t matter, 3.7% interest.” So I had test drove and seen this car for about two weeks, however in the timeframe I had after work only sales was open. So I had to drive on a Saturday, from East side of Athens to Lawrenceville, and ended up with a basic $7 car wash, no vacuum, no air freshener, nothing remotely close to a detail. Time and Money wasted. A few days later my CEL comes on. It’s the notorious P0741 code, that is basically guaranteed for these cars with original transmissions. It ultimately means a new transmission. I contacted my local dealer and while it is technically under warranty, it is not registered as a Certified Used Vehicle in the system. My fault lies in not getting a paper stating it was, and when trying to get in touch with sales and finance, I was hung up on over 14 times and when I called back they said we must have lost connection.....we were both on landlines... Have documents of everything you are buying. Because of this I will never do business with Hayes again, unless there is a gross compensation that makes up for my time and money and even then I’ll be leary, certainly not the type of Dealership that Mike and his family have ran since... well, decades really. I expected more. I trusted the name. More

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Great experience No games, low prices, friendly staff. Would highly recommend! Excellent customer service and real family oriented dealership. The selection of invento No games, low prices, friendly staff. Would highly recommend! Excellent customer service and real family oriented dealership. The selection of inventory is also great. Thanks!!! More

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Great customer service hard worker Jp Kim help me out a lot him and the team thanks a lot. Y'all the best. Jp is a hard worker he knows how to get the job done Jp Kim help me out a lot him and the team thanks a lot. Y'all the best. Jp is a hard worker he knows how to get the job done More

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I wouldn't recommend this dealership at all Really bad customer service from sales to finance. Just make sure what you sign for is what you get (mileage). They don't detail the new cars so if yo Really bad customer service from sales to finance. Just make sure what you sign for is what you get (mileage). They don't detail the new cars so if you can't come Monday-Friday between 9-5, you will get a car wash voucher to go get your new car cleaned. The car wash doesn't remove sticker residue or properly clean the leather. More

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The best dealer you can go to in Duluth The sales man and the sales manager, plus the finance manager. They really know how to take care of that customers and make them feel at home at at Ha The sales man and the sales manager, plus the finance manager. They really know how to take care of that customers and make them feel at home at at Hayes dealership. I would recommend them to anyone in my family and friends. More

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Joe Baptiste was most helpful Joe Baptiste was extremely helpful in helping us get a used GMC that we could afford. The entire process from start to finish was pleasant and painle Joe Baptiste was extremely helpful in helping us get a used GMC that we could afford. The entire process from start to finish was pleasant and painless, unlike so many other dealerships in this area. 'Family' really does describe this dealership and I would recommend anyone interested in finding a new or used car to check these guys out. More

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